Madison Pointe Senior Living

This place needs help. Most of the time, there aren't any management staff on site. Some of the staff are very friendly and then others are down right nasty. My loved one was in a wing that never got checked. I paid good money to have them administer her meds, but they didn't watch her take them. We found her meds under the cushions, under the sofa, and in the trash can. They yelled at her when I reported it. She called me saying they were mean to her after I called. Her meals were dropped off, and no one watched her eat. They never made her get in her bed, so she slept on her love seat the entire time she lived there. She never showered the entire time she lived there. They couldn't "make her". The story goes on and on. She passed away last May we believe was from natural causes.

The staff is very patient and friendly to the residents. They're very good at communication with me as well. The food is good, and they're good about serving a fair amount of fruits and vegetables. A couple of little things - the carpets look dirty. I'm not sure if they clean them but just can't get them to look clean? Also, there doesn't' seem to be a contact person on duty at all times, which is something I've noticed other places have.

My brother is a resident at Madison Pointe & he likes it there. The staff treat him extremely well & he feels very comfortable with their treatment & therapy. I find the staff very friendly and accommodating.

Madison Pointe is a very unprofessional and bad place. The care was terrible. They gave the wrong dosage of insulin to my loved one. They refused him prescribed medications. They didn't attend to him at all. He was only there a week before I got him out of there. When you interview them initially, they answer all of the questions correctly. But when we got into the facility, what we experienced was the exact opposite. They also surprised me with significant charges that I was never informed about beforehand. Overall it was a terrible experience, and I would not recommend it for anyone.

I would recommend them to a family member. Their staff is able to do more. Their level of care is better than the place my loved one was at before this.

[name removed] was very kind, knowledgeable and helpful in answering our questions. I witnessed her positively interacting with the residents as we walked around the facility. She also took extra time to show us another facility in a different community that may have been a better fit for my mom.

We chose Madison Pointe Senior Living because of the availability of this facility at the time. i did get to move her stuff in before the lock down and the room size was adequate for what her needs were. The staff here were really friendly, especially the director. I would recommend this facility.

The staff are friendly and my brother really appreciates them. They have done a wonderful job taking the necessary safety precautions to keep the residents safe during COVID. The staff have been creative in coming up with solutions on how to best care for my brother's unique needs and transfers. They keep him safe. Generally, the staff are nice and caring people.

It's wonderful to see people that have been here for years that really care and know their stuff.

Small studios with a mini kitchen. Location faces the beltline, but it has a nice backyard. Not as many amenities as other places we toured. No nurse on site.

I had recently taken a tour of this community for my loved one and I have no complaints of how things went. The staff where on time to our appointment and made sure to answer any questions we had for them in detail. The thing I was impressed with was the wide variety of activities as well as great menu plan they had. It was just not the right location for her in the end decision.

This community is barely better than a nursing home. They do not offer transportation and amenities are offered at an additional cost. I would not recommend them.

We got there as dinner was being served, so we did not get a chance to speak with any of the residents. We liked the resident rooms and the activity area. It was nice to notice small nooks where some of the family could be together without being in the larger meeting area.

We really have enjoyed this place since I have placed my boyfriend in Harmony. He has adjusted well and got back involved with people. I feel comfortable knowing that he is safe and not wondering around. The mangement is great and so is the other staff.

The staff at Harmony is very caring to all of the patients. Mom is very happy there and we hope that she will be able to remain there. They all go out of their way to make her feel comfortable and it is a very "homey" atmosphere.

My mom has always resisted going to assisted living until we showed her Harmony of Madison. The atmosphere, the rooms, and the common areas all feel like home. What really sets them apart from the others is the staff. You will not find a more friendly, helpful, respectful, eager to please group of people anywhere. Both my mom and I feel blessed that that she has found a new home at Harmony. Oh, the food, fantastic.

The staff and cook have been taking very good care of my mother in law and she is also like my mother. We have had a few problems with the in house Dr., whom my mother in law dislikes very much. Hospice has taken over, and at this time the staff is very cooperative. She has not been out of her recliner since she arrived there so not involvement in activities. She also had stopped eatting for 3 wks. But the cook always made her a small plate just in case. Dean the cook is wonderful to all the residence and staff. Samatha the manager or I guess I'm not sure of her title. But my mother in laws eyes just light up when Sam comes in. She is GREAT. That's all I have for now

My mom recently moved in. The staff has been wonderful and caring to her. They address her concerns promptly. The community is clean and decorated nicely. We look forward to mom finishing out her time with her new family at Harmony of Madison.

We have thoroughly enjoyed our stay at Harmony of Madison. The staff is friendly and energetic and makes all the right things happen to meet Mom's cares!