Charter Senior Living of Madison

This facility has a very caring staff, a capable administrative team, and is an excellent quality facility. The needs of my sister-in-law were fully met. I would highly recommend this community for any potential resident in need of their services.

The cleanliness is exemplary but whatever deficiency you find is compensated by the staff. I have minor issues with the way the staff is scheduled, but they have little control over that. The staff however is professional, available, always upbeat (happy, accommodating as possible . They all work very hard to make this place as comfortable as possible. This is the first facility of this type I have ever experienced, so I have no comparison, but I was in the service industry for decades. The staff makes up for any shortcomings.

The staff at Charter Senior Living of Madison are kind, caring and courteous. The facility is a country-like setting. They have an attentive meal service. The management is approachable. Welcoming reception. They have great activities. The facility is lovely and quiet. They have respect for individuality. I would (and have) recommend this place.

[name removed] is our activities director and she is outstanding. This young lady takes an interest in each and every resident of Charter and is always there with a smile on her face.

The staff is friendly and helpful. My loved one likes the meals and activities. The housekeeping good. The move in process was good. We do have some problems with phone connection. I would recommend this facility to others.

I would say that my experience had been very good. Cedarhurst is the place I visited that was the best. I would recommend to others.

A Place For Mom was helpful in identifying nearby facilities, which helped us start the process. It gave us direction and confidence in starting the unfamiliar daunting task of finding a place Mom could live safely and happily. We have been so pleased with Cedarhurst from the beginning. The tone and manner of their representatives during phone calls was especially appealing because it was relaxed, polite, respectful, knowledgeable, and thus reassuring. Kindness and a slow, gentle voice can really make a difference and instill confidence and trust. Well done! The country-like setting, the welcoming, clean, and well-appointed décor all gave a nice first impression. Very friendly staff all the way around. Good- humored, attentive cleaning staff. Cleanliness is topnotch, in the dining room, the hallways and other common areas, and with the bed linen laundry services. Kitchen and meal serving staff are very friendly, always respectful to residents and their visitors. Smiles, eye contact, and quick service from each one of them. Activities opportunities abound, and the enthusiasm of the Life Enrichment director is inspiring. Food choices are good. Having the kitchen items available throughout the day is a plus. The only areas that might need improvement would be 1) the grounds cleanliness near the front entrance (which might have to do with some structural issues with the balcony above the entrance and or front landscaping in the winter?), and 2) the recent multiple changes in administrative staff (could be due to industry-wide staffing problems, but it is heart-breaking that favorite good people are no longer there). Otherwise, we are so happy with our choice of Cedarhurst as a safe, clean place for our mom with a kind and friendly care staff. Makes Mom and us, her family, feel like she has the best place to live and enjoy this chapter of her life. Cedarhurst has been the supportive environment we hoped it would be. We are all happy with Cedarhurst!

This turned out to be perfect place for Mom. A little more nature and countryside instead of city environment. She loves the apartment. She loves the trees, birds, and wildlife she sees out her window. They need to work on the food service a little bit.

Beware of what they promise vs. what they deliver. Whether in regards to housekeeping, commitment to level of care, pet policies, computer center, dining, etc. There is so much that was not as promised. On New Years' day they shut down the dining room and gave us sack lunches consisting of a sandwich and a bag of potato chips. They hired a new head of dining, and things have improved a little bit. But for months they would post a menu, yet you had no idea what you'd actually be getting. They would post roast beef for dinner, and you would get a hot dog instead. Up until the holidays, they had a nurse on staff. But they transferred her over to another facility 60% of the time. However, for most of January and part of February, there was no nurse here. They have finally hired a new nurse. But I don't understand how they could leave us mostly uncovered other than the regional nurse coming in on occasion, who was not as familiar with the residents and their health issues.

The place is kept clean for the most part, but my loved ones room could have been cleaner. The staff were usually friendly and helpful.The care staff, did the best they could with my loved one despite being understaffed. (A common issue these days). I understand they were working on hiring another nurse, which will help. The food was hit or miss. My loved one disliked the food immediately after our first meal corned beef, which was a hard, rectangular patty no juicy layers of beef. She was then put off by the small portions and cold temperatures of the food. With activities, there seemed to be quite a few options but many were scheduled in the morning. Mom was never one to get up early and so didn't participate much, but she liked Bingo. They have a bus, and groups go out into the community. Mom was looking forward to warmer weather when they would go out for lunches and other places. In winter store trips were more the norm.