Legend at Rivendell Memory Care

I recently moved my dad here from a different facility and I am so much happier now with Legends than I was at the other place. They made it so easy for me to transition here and I will definitely tell more families about making a change to Legends

The management of Rivendell is caring, concerned, communicative and focused on ensuring loving care of my father. I could not ask for better care from the unit staff. They know him and always go the extra mile to ensure that he is safe and that he feels loved.

Legend at Rivendell Memory Care is an excellent facility.

The staff at Legend at Rivendell Memory Care is very good with the residents and their families. They call me whenever anything happens. My loved one's room has always been clean. I chose Legend at Rivendell for 3 main reasons: 1. It did not smell, 2. It was very clean, and 3. They have a Doctor that comes in once a week and there is an RN on duty. It really is a nice place.

Staff was very friendly and knowledgeable. We were needing to find a possible memory care location with immediate availability. Staff was very thoughtful and willing to assist with helping schedule.

I have had more than a handful of discussions, admittance decisions, research and understanding everything I can learn about Memory Care units to include Legend at Rivendell. Unequivocally Legend is far ahead of the many I have observed; certainly, tremendous credit goes to those employed at Legend Memory Care at Rivendell. At the risk of failing to name an individual, please know I was thoroughly impressed with [names removed] [name removed], Residence Director. He epitomizes the aforementioned qualities in my opening paragraph. I know he is committed to the enrichment of an individual's late stages of life, including how and what it takes to make a difference in that life. A quality environment at Legend is [name removed]major focus. Please note my thoughts of [name removed] also include [name removed], Sales Manager. She not only sells Legend, she lives it with vitality and a commitment to help anyone considering Legend.

I moved my mother here about 7 months ago into one of the units that they call neighborhoods. She was alone at home for so long that I was so surprised that she made friends when she first moved in. I am so happy that SHE is happy.

Our experience was very good with legends. From the office people on down they did a loving and caring job for my mother in law. I have recommended them to friends and would not hesitate to give them a five star rating

My Dad stayed here in [dates removed]. My Dad had Parkinson's and I needed full time care for him. When we first began here at Legends it was wonderful. Here's the But....after a few months a major staff change happened. After that care was shady. I came everyday pretty much to make sure things were getting done and that my dad was cared for properly. The staff that was consistent I fell in love with but the contracted staff were questionable at times. So just beware when you put a loves one in a place to make yourself known to them, show up at random times.

My mom lived here at the memory care over the past few months and everyone has made sure that she felt welcome in her new home. I know it can be hard to make a big decision to move someone you love into a community but Sarah held my hand the whole way and I was able to finally breathe once she was all settled in.

This facility common areas are usually very clean but like most facilities a person does need to follow-up and check in at different times to insure the room care is clean and orderly. I do not want to give the wrong impression because generally the rooms are maintained and clean. The management (directors) are responsive to suggestions and concerns but sometimes there should be more accountability with the aids. Generally the value for the money is about average for memory care facilities and the management staff is very friendly and responsive. The aids probably could use more training in dealing with dementia patients such as how to redirect them during their difficult times. Also the entire staff from aids to housekeeping need to show more attention to personal items such as clothing, etc to insure that these things are returned to the proper rooms. Too many items are lost or picked up by other patients and never found.

I went to visit the facility and [Name Removed]was so helpful. She took the time to listen to all of my questions and helped me feel very comfortable with moving my mom to the community. She is so much happier now than she was at home by herself

After a terrible experience at another memory care facility, I was very nervous about moving my Alzheimer's afflicted father into Rivendell Legends. He has always taken care of me, & I wanted him lovingly cared for when I couldn’t. I could not have chosen a better place for him. The staff has been unfailingly kind, caring & involved. They put me at ease with her obvious concern for my dad & the rest of our family, answered all my questions & assured me that the staff at Legends was highly trained, patient & caring. The intake with my father was done at his previous facility to minimalize the effect on his routine. The director made sure that I not only felt comfortable and gave me his cell number so that I could reach him at any time if I had concerns or questions. He even came to my home to complete the paperwork. The day we moved my dad into the facility, he spent hours with him, making sure he was taken care of & comfortable while we completed the move. I’m beyond grateful!

I toured this community with [name removed] a few months ago and ended up moving my dad in with them. It was much safer to have him in a facility than it was to have him at home with my step-mom. I love that there are different LPNs on the other halls to help if needed

This place was a nightmare. The staff was always on their phone. My husband developed bed sores because they let him sleep in his recliner all day & night. Activities were non-existent. They were trying to get me to pay an extra $[removed]., but they would tell me what it was. I moved him from there after 3 months. In my opinion, if you want to punish a person, send them to this place.

I would recommend to others. We picked this community because it was close to my home.

Legend at Rivendell is all around a great place. It is very nice and clean and we were proud to be able to get and keep her in such a nice place. I do think that they could have had more scheduled activities with more exercise and physical therapy type activities.

I like the staff and would recommend Legend. Hard to know really because Mom's dementia has worsened and she never recalls activities or meal options. If I didn't ask questions and point things out to staff about Mom, not sure they would reach out. Weekend staff not as good as day time staff. The Executive Director, [name removed], is very kind and helpful and he replies immediately to my calls or texts. I have had occasions where I was not happy, but Mom seems to be much better off at Legend than where she was in MN. I like the fact that aides are very good when I ask for help with Mom. They are patient and caring towards her. They hug her and talk to her, which makes up for some of the other things that they haven't done. I have found as a daughter/family member you have to ask questions and make staff aware of concerns immediately before the situation escalates. I do not point fingers - they have tough jobs. The Sales Director, [name removed], is fantastic and she was wonderful through the initial process. The welcome provided was very touching! The Executive Director and the Sales director are extremely welcoming, helpful people!

Very impressed with the excellent staff. Friendly, nice, very happy here. Activities good, nice variety, well kept community. Landscape, apts.