Arbor House Reminisce

This is our first experience with any memory care and/or senior residence. I picked Arbor House Reminisce because it was small (48 residents - 12 men & 24 women when full. Small is good and bad. The good…my husband does not get lost , bad …..not many places to walk, good is they have two garden areas with chairs. Limited space. As small as it is , you get to know all of the caretakers in all of the areas because they switch areas a lot. The caretakers are nice and most of them seem to really care about their patients. There seems to be a lot of employee turn-over, but most businesses are lately. The caretakers that have been there a while are the ones that care a lot. It is a very hard job caring for people in their last stages of life. All in all it is a very nice place. Is very clean and very rarely smells bad. Rooms are small and bathrooms are shared between two rooms, which my husband does not like. There is one shower room in the hallway for 12 residents.

My mom was previously a resident at Arbor House Reminisce and it was not a good experience. My mom was only there for 2 weeks and we took her out after she fell and ended up in the ER. The level of care was nothing like we had been promised. The 1 to 6 ratio was a lie and my mom lost 11 pounds in 14 days. We've been caring for her with private care ever since.

The crux of any service is the staff. The staff here is excellent because they are caring and conscientious.

My mother lived here for almost two years. She entered during the final phase of Covid and has only recently passed. There were initial staff issues that have been resolved. I have noticed a marked improvement with the new management under [name removed]. There are a few stellar employees ([names removed]) who put their whole heart into their care of the residents. They are tender and kind. [name removed] as the activities director is the perfect person for this job- she is positive, engaging and fun! She has even personally made sure that my mother was coaxed to participate. [name removed], an award winning pianist monthly comes in to play for the residents. [name removed] is the excellent and caring hairdresser. The facilities are modern and cheerful. Best perk: one price covers all! Having evaluated multiple memory care facilities in Norman, Reminisce is by far the best. I am happy to recommend them to join you in caring for your loved one.

Very pleased with care & attention my wife receives. entire staff very friendly, knowledgeable, and committed to patients.

We have been here since January 2023. My husband has received great care and is happy with the caregivers that are here. I have tried to do my part win his mental health and well being.

Arbor house has been amazing for my family. They take great care of my loved one. I do think with the current staffing issue the care has gone down over the last several months. When the new company took over they promised lots of things that I don’t think they are living up to. You can’t have 1 caretaker for a hall full of residents and expect them to get good care. I think the majority of the staff are doing a great job. There are a few there that won’t even talk to you which isn’t great at all. That is the reason for my 3 stars.

Arbor House Reminience was a blessing for our family. My dad was allowed to live with my mom at Reminience, even though he did not have Alzhiemers. I know this was a benefit to both. Mom lived here for 7 1/2 years. The care she received was the best. She had good meals, activities and friends were made. The CNA'S and CMA'S were Mom's favorite thing about Arbor. They love my mom so much and she was so in love with them. Everyone is family to the care givers and it shows. I never had to leave Mom not knowing she was in the best care of people who truly loved her and would take care of her. I have wonderful memories of my mom's life at Arbor. Because of her care, she loved and enjoyed the people and her life was full of fun and laughter. Reminience is family for life.

My loved one was a resident at Arbor House Reminisce, it was not a good experience. They were understaffed and did not do many of the things that we were told would happen. We did encounter a few staff that were amazing, but the care was lacking overall.

The staff caring directly for the residents are kind, courteous, and caring. We picked this community because they had a space available at the time of our need. And it was in [name removed] which was important to my sister-in-law.

It has been a really good experience. The staff are all friendly. The best thing is they really helped my mom settle in a nd paid a lot of attention to her when she first got there. They made the transition so much easier for her. And they continue to provide very good care. I would definitely recommend Arbor House. It's small enough that the residents get a lot of personal time with the staff. And they really seem to care about their residents and are kind to them.

It was wonderful, it was easy. Each individual had their own meal prepared for their own needs. The admin staff are very thorough, knowledgeable, empathic. Very smooth process for the situation for the placement of parents.

The friendliness of the staff members and the cleanliness of the community really stood out to us. The nurses there are so friendly, helpful as can be and are always on top of everything. They were having some trouble with the activities over the weekends, but during the week the residents are kept very busy with activities.

The activities looked phenomenal which is why we liked this facility, however they were incompetent and could not care for the residents they oversaw. They could never give you all the information correctly, or let the families know when they were not able to medically care for your loved ones anymore.

The interior of the community as well as the exterior was very clean, and the care services were absolutely wonderful. Our loved one never complained about the food, and she really loved the activities that was her favorite part of the day. She enjoyed that they would let them go outside and visit in the courtyard with their families and the other residents. She just loved all the people there.

I would say to take your loved ones to Arbor House. Even with limited contact during the pandemic; I wasn't worried about my loved one being here. The staff would call and share little stories about them.

My mother has been here for a little bit over a month and we are very pleased. As far as my mother’s care goes, I give them a 5-star rating. Everyone there is very helpful, caring and supportive of her. Their staff team has this system where they would appoint someone to look after one hall in the facility. The hall that my mother’s in is a good fit for her. The residents are not restricted to their hall; they are free to roam about like my mother does. She will sing Karaoke in the other houses and occasionally eat her meals there too. The staff likes to encourage the residents to be up and about, especially for their activities. They have something happening every day pretty much. While I was there last week, they had a group of acapella choir from one of the home school groups and they sang Christmas carols. The residents were encouraged to go and they would sing along. If they weren’t about to make it down there they were assisted by the staff. All in all I am very pleased.

This was a nice community that we toured. It has a nice home feeling with the other residents. The staff was very caring and they made you feel welcome. The community had a lot of great activities that are offered to the residents for good care.

Arbor House Reminisce was the right choice for my mom. She is doing very well since moving in. She is eating better and she enjoys the variety of food offered. She is actively participating in the activities available for her to choose from. The community is very clean and is well kept throughout.

I found Arbor House after a heart-breaking search for a place for my Mom. The places I looked were dark and depressing, with no real freedom of action for the residents. When I first walked into the Reminisce I was overwhelmed by the difference. It was light, clean, and well staffed. Every employee seemed happy to be there and truly concerned about the residents. The staff kept me informed, but were not intrusive. I wish I had found Arbor House years ago.