Legend at Mingo Road

Clean, good food, no complaints.

Maybe an option! On a score of 1-10, I would rate it about an 8! Just a little concerned about the sizes of the room options. [Name removed] was excellent with showing me the facilities!

There have been three or four directors in three years and each one has succeeded in cutting staff, services and care, From time to time there have been some very good care givers, but they seldom last more than 90 days. Most of the staff in memory care is now provided by a temp agency so there is very little training or accountability. This week was the third time that the staff has failed to reorder my mothers medications. The worst of the problem is that my sister or I were there every day and inquired daily why she was no longer able to follow commands. It was not until the fourth day without two major medications that we were told that they had failed to order them and she had been out for four days. Why didn't anyone tell us when we were there instead of ignoring the problem. This is only a sampling of the issues that are present at this facility.

My mother was there for 4 years on the AL side. They didn't tell me they had found her roaming the parking lot several times until months later. When she showed signs of a UTI, they didn't even have the common sense to do a UA. When she fell and hit her head and broke her elbow, they didn't call me for 2 hours and did not call an ambulance. I took her to the hospital and they sent me with someone else's med list. When she came home from the hospital, I hired a 24 hour CNA for a week she was so bad. The chef [Removed] my CNA out of the dining area because it "looked bad".

My parents have been at Legend at Mingo Road for about six weeks now, and overall, I would say the community is just alright. It’s a nice place, but there are definitely some things that need improvement. First, they really do need to improve their food. It’s not good at all. Second, there is a large employee turnover, especially with the lower level employees, and I really think they need to be better trained and better supervised in general. Overall, it is very clean, and they do have a lot of activities, but for the money, they should have more competent staff and better food.

We toured the Legend at Mingo Road and the staff showed us around and let us know what was offered to the residents. The room that they showed to us was not as well-kept as we were anticipating. We chose another community based on our care needs for my dad.

I had a very good tour of this community. Everyone was very kind to my family, and I. The experience was a pleasant one. The community looked great, and everything was very well-kept. The staff was very kind, and informative. My questions were answered. I will return to get more information about this community, it is a nice facility.

We toured this community. We found the memory care was not what. They did offer a lot of activities. The community was also bigger than what we were looking for. They had activities for the residents to be active. We felt the meals were appealing. Families might consider a tour for the care and value of this community.

My parents were at this facility and it was the worse place ever. Anytime you had a complaint, you couldn't get the Director to talk to you. She would suddenly not be around. There were times that they didn't get their meds when they should and my father is a diabetic. I would never recomend this place to anyone.

The only reason I did not give a higher ranking on some areas is because my loved one has not been their a year. I would give 5+ stars for the facility lay out and set up. The food is very good and they are very generous with it. They have lots of activities and a bus to take residents out for a little excursion and sometimes to get ice cream. Hailey, the RN is very receptive and very caring.