Legend Assisted Living at Rivendell

I would say it is a nice place and the staff is friendly. I would recommend Legend at Rivendale.

Their staff need education and training, their communication between staff members is not effective at all and I would consider it potentially dangerous to residents. They have kind staff, but those staff members have not kept up with my nanas Care plans as described. She needs more direction and assistance than they are giving her. They should have been helping her the most when she first arrived but did the opposite to the point where I felt if she had been in her own home, my Nana would have cared for herself more effectively than they cared for her. They have been semi responsive to criticism and have improved in some areas but I am concerned for other residents whose family members are not able to be as involved.

I moved mom to Legends this year so she would be closer to family. There are eight of us now within a few minutes drive to see her. One of the things I am most impressed with is the service and food quality in the cafeteria. All of the staff is courteous, patient and helpful to all the residents. I would like to give a special thank you to Chef [name removed], he is always smiling, calls everyone by name and always willing to do anything to make the dining experience special. I try to eat at least one meal a week with mom and he always comes out to greet me by name and to make sure I get plenty to eat! I’m sure preparing meals for older residents who might not be in good health is challenging, I think the staff at Legends meets that challenge daily! Thank you for all you do for our loved one!

My wife and I were so happy to attend Octoberfest at Legends again this year. They had such good music that was an accordian player playing it! The food is always so yummy and we were so happy to be apart of it this year!

The room was ready but I didn’t realize til last minute I had to furnish it like an apt. I was told that but it slipped my mind with all I had going. I went to the store and bought the furniture and the staff at Legend including the manager was awesome in putting everything together and installing what was needed. From the very beginning meeting everyone to the moving in, the process was very pleasant and everyone was friendly. My cousin loves the place and he has always been very well dressed and clean when I visit. Great place. Thanks for making a difficult situation amazing.

Our experience started good. My parents were there over 3 years. We started noticing changes after about 9 months. They had trouble keeping a director. As directors changed, staff changed. My parents medications were not being given correctly. We had to make several formal complaints to get it corrected. Once Covid started, communication was horrible. When we were finally allowed to go in to the facility, we realized they weren’t cleaning. They did keep the front lobby area nice but the rooms were filthy. When we complained the Director told us they were short staffed so she wasn’t sure what we expected her to do. We pointed out that her door (which led to the courtyard) was leaking air. Maintenance fixed her door by putting packing tape all the around it so it couldn’t be opened. The Director of the facility and corporate were non-responsive so we found a stable facility a few miles away.

We picked this community, because I liked the atmosphere, it smelled great, and the people were friendly. It's pricy, but I believe it's the best around. Overall, I would recommend it to everyone.

The staff at Legend Assisted Living at Rivendell is very friendly and tries to keep my loved one engaged in activities. The meals are good. My loved one gets tried of similar meals, but that is probably normal. The housekeeping is good. I would recommend this facility to family and friends.

They often run out of food, because people are not choosing the fish option, which is a major issue. The chef is wonderful. My loved one loves activities.The staff during the week is excellent. Although, they have experienced staffing issues, and they don't have enough help on the weekend. The cleaning staff is not changing the sheets as often. They take my loved one to physical therapy, twice per week, which is wonderful.

They have done well with the medication management. We picked this community, because of the location and cost. My loved one likes the community. They can improve on the cleanliness of the rooms, and housekeeping. Overall, I would recommend to other families.

Excellent care and staff.

My mother has been here [time frame removed] and is very well taken care of. Wonderful staff and facility.

It has been an absolute blessing to have my Aunt and Uncle here. The care displayed by the whole staff is overwhelming. The only complaint is my Uncle needs new pants because the food is so good.

The Legend Assisted Living community is a beautiful place and our loved one is doing great there. Everybody is wonderful and extremely friendly - however sometimes they are understaffed so the response times may be a little slower then usual. There are plenty of different activities going on there, they have a board that shows everything that is doing on. Our loved one really enjoys the bingo and arts and crafts

I would not waste your money by putting your loved one here. You would be putting your loved one in danger, by placing them in this community. The direct staff such as the nurses always referred requests made by the family to the home health aides. The technicians would tell the family or the resident to report problem. There was a time that my loved one's bedding hadn't been changed for three weeks, and this needed to be reported according to the technician. The community ended up admitting that it had been over a month since cleaning my loved one's room, through an email to the family. The price was increased by 15% for the monthly fee for the residents. The community didn't want to refund money due to not caring for my loved one after moving my loved one out of the community. The carpets weren't being cleaned as often and the repairs weren't being made as often. The community fixed an issue of cold air by placing packing tape around the door, and this prevented the residents from using the door to the courtyard. They were short on staff, specifically on maintenance and housekeeping.

I live here and have loved the food from the chef that has been here for over 10 years! Today we had chicken fried chicken and delicious sweet potatoes and fresh peas!