Legacy Ridge at Buckhead

All I can say about Alto Senior Living Community in Buckhead is completely positive. The staff and management have been 110% attentive and excellent! Very nice and professional building with knowledgeable and caring staff. Alto is my number one recommendation for anybody considering!

If I could give Alto Senior Living at Buckhead more than 5 stars I would. Let me start by saying that I seldom take the time out of my schedule to write reviews, but absolutely had to share feedback given the phenomenal care my mother receives at this community. Finding a place for a loved one that meets all of your needs is a challenging task. After conducting an exhaustive review of assisted living communities in the Atlanta area, I was introduced to Alto by an outstanding care consultant ([names removed]). Her expertise in this area drastically changed my life, identified realistic options, and a path to get to what my mother ultimately needed. From the initial tour at Alto to present day, the entire staff at this community continues to perform at an outstanding level of service. Whether it is front office, nurse, kitchen, maintenance, or housekeeping, every interaction is positive and filled with genuine concern for my mother’s well-being. There are countless examples I can think of where staff performs at the professional level one would expect. The confidence in knowing your loved one is safe and happy is priceless. Moreover, when there are areas in which I would like to see a change, I am readily able to access the appropriate person and feel confident about the change being put into motion as soon as possible. I love that it is not one of the larger assisted living centers and you have an opportunity to really develop a “family community”. Everyone knows everyone which means there is a shared level of accountability ultimately adding to the level of support any resident receives. Last but certainly not least, the quality and frequency of activities Alto offers by far exceeds all of the other assisted living communities I researched. My mother is still very active and needs to remain engaged in as many activities as possible. I’ll end my review with this… The staff at Alto has been able to make my mother feel comfortable, safe, and well taken care of. She is VERY particular and moved from living in the same residence for over four decades in another state. If you are caring for an aging parent you have to know this is no easy feat! If you’re in the process of evaluating assisted living communities, let me save you tons of time, heartache, and decision fatigue…choose Alto Senior Living at Buckhead. When you leave the caregiving to them, it really allows you to spend the time on what really matters!

DO NOT GO TO THIS PLACE!!!!! They present as a good place when you tour and meeting the marketing person. However, their treatment of resident was TERRIBLE AND THEY SHOULD BE ASHAMED OF THEMSELVES. The worse thing was he had soiled underwear and shirts in the bathroom because he didn't get toilet paper and didn't know how to ask. Yes, he used his underwear to wipe. When he pushed his call button, it took forever for someone to come help him. He snuck out and was found wandering down the street. When he became violent and needed meds changed, they sent him ALONE to the ER where he was then shipped to a hospital that treated him poorly. They claimed they sent his medical information to the hospital yet noone seemed to have it. The hospital thought he was crazy because noone explained he had dementia. And they never once called to check on him. His sleep apnea machine was never used and they didn't make sure he was wearing his leg brace. They constantly lied to us when we talked to management. Every issue they claimed was typical with dementia patients, yet they didn't compensate for the fact they knew he had dementia. And on weekends and at night, noone answered the phone and you could never find anyone to help if were there. So basically if you put your loved one here, you will be horribly disappointed. I know it is a hard job to work at assisted living or memory care but this is no way to treat elderly, which we will all be one day.

The staff at Alto has gone out of their way to be attentive to my mothers every need. Medical concerns, emotional issues, scheduling and transportation assistance, and just general positive “can do” attitude from all of the staff from executive director to housekeeper. Wonderful place! Highly recommend it. Wish there was a little more variance in activities and fun stuff. But they are getting better and better with that .

Awesome Community!!!! My mother loved it and keeps asking when we are going back to visit. She loved the apartments, the community and felt a warm welcome from the residents and the team. Everyone made her feel like she was at home. We were only there for an hour but she has not stopped talking about the people she met like she has known them for years. We are planning her move in Oct.

To be fair they were going through some transitions, so I probably didn't get an accurate view of things. The apartments were great, though, and the facility seemed nice. The community was out on a field trip and things were in flux for a renovation, so I would like to go back another time. [Removed] was very informative and kind, though, and I appreciated her helpfulness.

The move has been has fine and I like the atmosphere but I have one issue. I don't like the smell at the bottom in the memory care area. It is the first thing I smell when going to the dining room. The kitchen is clean. I have talked to them about it, and they said they would freshen it up but I don't see any efforts and it has not been resolved. The furniture is really old in the memory care, I wish they would be more sensitive and get that area to smell like the level above. Overall he is getting acclimated and they are doing a lot to interact and get him going. They have been keeping me updated with my dad.

What impresses me most about Charter is their caring staff. The company motto is "Do the Right Thing," and most of the staff and management take this motto very seriously.

After my mom's condition changed she went into their memory care. She is doing very fine with such great staff. I like the size of the memory care. It is small with personalized care. The resident have very engaging staff.

I had a very good tour with a staff member that was knowledgeable and able to give me answers. Everything was fine here but when I saw the apartment it was not meeting our needs for my sister. She needed a large enough apartment.

This community was nice and we enjoyed the tour. The staff was very nice and friendly and answered all of our questions. The community looked nice and it smelled clean. There really was nothing wrong with the community.

Most of the time the community had so many technical problems with their emergency call buttons. I didn't feel that my loved one was secure because the emergency buttons most of the times were unavailable, so she didn't have someone to assist her right away. The meals were not good they didn't have much taste to them. The community was kept clean and some of the staff were nice.

Clearly, the Bickford organization does not live by its advertised values. Not surprisingly, the directors are inept and the personnel turnover makes a McDonald's restaurant look like a stable place. I would not recommend this place to anyone.

Most recent reviewer has to be from within the company. One star reviewer prior to that is correct. Most recent Activities director stayed less than 2 months, the few activities posted on calendar for mid Dec through Jan. often not offered, including outings. Executive Director dodges families and answering direct questions, cancelled Jan families meeting, never in building on Sundays. Occupancy has dropped through Dec and January. Meals have been frequently late in Jan due to use of agency cooks when chef has days off. I am looking to move my family member. Good part- remaining residents are lovely people, newest head nurse is smart and honest, and price is lower than most facilities. But you get what you pay for and this is a revolving door in management and key positions. Low low energy,

I took an unannounced visit to Bickford yesterday as well as other 4-5 star locations listed and I can honestly say I was most impressed with this facility! It was clean, the staff was friendly and the three longtime residents I met on my own were all happy with the location. One of which allowed me to view her own apartment. Reading some of below reviews do not reflect the people I met or the location I visited. Which doesn't say much because one of the other 4-star (Summerset) locations I visited yesterday had mold on the walls and ceilings. And the first room they brought me in to visit had a foul smelling stench that almost brought tears to my eyes. Bickford at Buckhead is by far my front runner for my loved one!

Whoever wrote the 5 star review must be an employee trying to get ratings up. Many issues here, go elsewhere. The care by a very few long time CNA's and a good chef is not enough to fix constant turnover of leaders. Poorest of directors now in place, of several who had the job. RN just left ( among many RNs who left). Activities for residents are few and repeated, ask for "calendar". Stop by on a weekend, it's sad.

This facility has been plagued by a revolving door with staff. The situation is getting worse with an Executive Director who seems to have no knowledge on how to hire qualified staff and who chases away valuable staff who were in place when she arrived. The head nurse has just left and agency staff are used who don't know the residents. Beware of what is told to perspective residents and families. What may be presented as life at Bickford is not true. There is a reason why the census is so low.

Took a unannounced visit to see Bickford on a Saturday . We were unimpressed with the two staff members we met . They were very nice, but one of them was so sick with the flu that he had no business being there under any circumstance. Outside areas of memory care had lots of stored poles and construction debris. we found the place very messy and unorganized.

They do a great job at Bickford of Buckhead! It's a clean, well kept community, and the staff are all very friendly. They are particularly good when it comes to staying in touch with families, they really go out of their way to make sure everyone is kept up to date on their loved one's status. They also do a great job with the food, I've tried it myself and was impressed!

They do a lot of things well here, and the staff are friendly, caring, and hardworking. It's an attractive, clean, and well kept facility. Unfortunately they are extremely understaffed, and the care really suffers for it. I really think this could be a wonderful place if they could just get the minimum level of help that they need, the staffing issues are really their only problem.