Legacy Oaks of Azle

I have been here almost tree years. Overall very good experience. I feel when people are out for a month or so there should be some monetary compensation for 70 + meals for a month not eaten but paid for. The same thing should apply for those out in hospitals and rehab. The servings have gotten smaller but we pay the same. We have more and more people moving in. It seems to me that the budget for food portions should be raised considerably to compensate, not lowering portions. The Indendent Living activities person makes sure we have plenty activities going on but many times is pulled to do other things for other departments. She needs an assistant and/or a raise for all the work she does. There was an assistant before and there have been more people move in, so it sense to get another assistant may be necessary.

We picked this community because, of the friendly staff, location, and cleanliness. They should add more, beef options for the meals. Everyone is very friendly, including the employees and the people who live there. It's a 100% great place to live!

I’m in the independent living section of Legacy Oaks. Staff is very accommodating - meals are great - our apartment and amenities are priced reasonably. The one thing that I like is the different activities that are available to the residents too take advantage of. I recommend Legacy Oaks to everyone that asks.

The community is very good about knowing the people that are there and taking an interest in them and showing kindness. They are very good about planning and maintaining a variety of activities. They could improve the family and guest check in process for visiting.

This community is beautiful, but it's also been cited by the State of Texas for violations - even at a $[removed]. We've had to call 3 out of 4 mornings this week to ensure someone goes to wake our mother up, help her dress, and get to breakfast. I've had to call this evening as well for help getting to bed. She pays an additional fee ($[removed]/MO) for those services because she has advanced Parkinson's disease and can't do it for herself. "In an attempt to compete with nursing homes, assisted living facilities are accepting patients with higher acuity levels than ever before. Many times, these facilities promise staffing levels or services that they simply cannot provide. Don't put your loved one here if they require help with medication or activities of daily living.

I visit Legacy Oaks of Azle several times a month. I observe the interaction between staff and residents and have to say the staff is great. The staff is quick to respond to any want or need of the residents. The community is always clean and fresh. There is plenty of open well lighted spaces for the residents. The food is also great. I've eaten there several time and always enjoyed the food. Definite 5-Star community.

I am moving my 90-year old parents to the assisted living facility in Legacy Oaks. [name removed] has been so very helpful! She has shown each of my parents and my daughter the new apartment and has patiently answered so many questions! She responds immediately to all of my emails. [name removed] is also great and gave my mom and me a tour of the independent living facility. All of the staff that we have met have been caring and friendly to my parents and this is making the transition much easier for all of us!

You should feel secure that your loved ones are being looked after there. Prior to COVID the food was excellent when we ate there with our loved ones. I don't know anything that I would change about the community. The friendliness is one of the things that is from the Director down to the care givers is amazing!

I am very happy with this community. I like the staff a lot. They are responsive and know my name. They keep an eye on my loved ones for me. The communication is good. All the residents are vaccinated and are able to go back to the dining room for food. I felt comfortable with my parents here during the pandemic.

The community is very open with lots of windows. It felt homier than other facilities. I would recommend this community to others. The communication between the staff and the family is very good.

The staff at Legacy Oaks is outstanding. The building is maintained and very clean. Residents are happy and the food is great. Plenty of activities for the residents also.

This property is Top Notch! From the friendly professional staff, cleanliness of the property all the way to the commitment to excellence was evident and we knew this would be the perfect spot for our family member.

Beautifully decorated, Friendly Staff

Legacy Oaks is an amazing facility that truly cares for it's residents. They go above and beyond to make sure they have everything they need. From chef prepared meals to fun, engaging activities, Legacy Oaks is the whole package!

This place is so beautiful and classy! The food is delicious and the staff is so friendly. [name removed] gave me a tour and she is just a joy, so knowledgeable and kind! Anyone would be so lucky to live here!

Love Legacy Oaks and they do for the aZle community with their events.

The chef we met shortly before my mother moved in left before she arrived. The food was terrible but they have a whole new staff in the kitchen and everyone is wonderful. The food is outstanding and the food presentation is beautiful. They served a buffet on Sunday and it was wonderful! There has been a huge turnover of staff but I don't know why. Maybe this happens in a new place as things settle down and people either don't like the job or find something better. The place is beautiful and there have been some issues with flooding - but it is not the fault of the complex. Workers rags from construction were found clogging one of the pipes. Pipes break, elevators quit working (but there is more than one elevator in the building). Landscaping could be improved as many plantings have died over the hot summer. The residents are very friendly and everyone is making an effort and getting to know their new neighbors. All said and done - it is a very nice place to live.

Dining room continues to be a source of disruption. Lack of serving staff. Diabetic woman was not served timely and caused her blood sugar to crash. Working on fourth chef. Due to dispute in salary, new chef simply did not show up on first day. Civitas has now raised prices on meals. Dead trees and shrubs abound on the campus. Depressing.

My relatives unfortunately moved here and after only three months wish they had not. This was a newly built place, and it looks so pretty, but it's plagued with problems, as we unfortunately found out too late. I'm writing this because management makes it unpleasant for residents who complain too much, and my relatives' voices must be heard anyway. I rely on reviews so much, and I like to help others get good value and avoid trouble. This beautiful building was just not built right. It flooded, plumbing was done wrong, so parts have no cold water, showers run over, toilets overflow, lightning strikes frequently, causing appliances to burn out, and elevators go out for weeks. Big issues are being handled very slowly or not at all. Management is the worst. They don't take responsibility, and if you contact corporate they just sound nice and don't do anything. The food is just okay. It's expensive too. I notice corporate posts a generic answer, but when we contact corporate it does no good. It's too bad. Seniors deserve better.