Ivy Park at Alta Loma

Great communication, especially with the on site nurses. The administrators always check in with me to ensure all ok.

The staff is extremely helpful and friendly. They don't hesitate to answer questions or assist with things I need assistance with when I call such as checking on my loved one and making sure to have things personal items needed for her if she is going to go out. The food could be better. The portions are small. Also my cousin needs her food puréed but their food processor has been broken for over a month so they were giving her their pre puréed food which she does not like. So they have been borrowing her food processor. For the money they charge, I would think they would get a new food processor.

The staff is extremely helpful and friendly. They don't hesitate to answer questions or assist with things I need assistance with when I call such as checking on my loved one and making sure to have things personal items needed for her if she is going to go out. The food could be better. The portions are small. Also my cousin needs her food puréed but their food processor has been broken for over a month so they were giving her their pre puréed food which she does not like. So they have been borrowing her food processor. For the money they charge, I would think they would get a new food processor.

Everything is top notch! Awesome people and so good to their guests and family members. Our friends have been ther and felt the love. We picked this community because it was smaller and more personal.

The staff at Sunrise of Alta Loma are wonderful and supportive to not only the residents but their families as well. The facility is very clean, and there are various activities for residents to participate in.

They could work on getting more staff - because they are a little understaffed that is why we are having some issues with the care services

Very comfortable and inviting community for my mom to enjoy while we were on vacation. Sunrise is friendly and the residents talk about really loving it there. The staff are great genuine people who care. The food is good. Sometimes very gourmet, sometimes interesting. They really try to reach out to resident's family to encourage involvement with their family member. It is close by mom's grandkids so it is easy for them to come visit or pick her up. Highly recommend Sunrise.

You provide a very safe, nurturing environment for your residents & their families. Everyone always went out of their way to do what was best for mom. I was always informed of any new changes. All employees were a positive role model for each other & residents. Unfortunately, mom was not ready for the transition from her home to memory care. That is the only reason why we had to bring her back home. You provide a 5 star atmosphere and living facility. Thank you for everything you all provided for mom & I will continue to highly recommend your facility!

Sunrise of Alta Loma is a wonderful community! Everyone there always did what they could to make my mom feel comfortable and included. They also welcomed the family & always kept us informed of my mom’s needs. I will highly recommend Sunrise to all my friends! The staff are a positive role models for their residents and family.

Everyone from top to bottom and their greeter were just absolutely wonderful. All of the residents and staff members on the memory care side were fantastic. The activities coordinator was wonderful, and the manager was also present, active and professional. Even though the meals sometimes were a hit or miss with our loved one there was only different options for her to pick from instead.

We have had no complaints at all. My father in law loves the food, you get a menu to choose from and the entrees change daily. They do always have some particular menu items at all times if you do not like what is being served. The staff are all super accommodating and treat the extended family very well. I have been so impressed with how thoughtful they are. I think they are doing the best that they can with the activities provided. They have lots of exercise classes, a walking class, happy hours, etc. I do think that it would be nice to have more entertainment coming in. I would definitely recommend Sunrise of Alta Loma to others looking.

They were awesome. I totally loved them. They handled things with a registered nurse that other communities wouldn't do. They took excellent care of the residents. The community did lots of testing during the pandemic. As far as I know there were no cases in the community. They went out of their way to assist my loved one. The staff was very communicative with the family. I would highly recommend them.

Our loved one enjoyed the activities they offered

The facility was very nice, clean. Although we were told there were many activities and the residents were kept busy, there was no visible interaction. Activity rooms, eating areas, etc. we’re all empty. Perhaps it was the time of day. The price was high considering it was. It all inclusive. Too many add ones.

As soon as I walked in I knew this was the place. The community is clean, caring, and they are very good at communicating even the minor details that others. I would recommend this community to others.

Watch out for the hidden fees! The facility nice and clean. There is a doctor there every two weeks and the nurse practitioner that comes once a week. My mom likes the food, and likes that the tea is served hot. There offer a bunch of activities. She likes to go to church services and bible study, but it hasn't been offered since COVID. The manager is a little overbearing sometimes.

Love this facility it just cost to much.

[Name removed] was compassionate, professional, knowledgeable, and helpful in every way. The facility is very clean and staff is friendly.