Independence Court of Hyattsville

This facility feels like home and the people that work here treat the residents like their own family. They genuinely care and are adaptable to each individual’s needs. They’re very responsive to questions and issues. I have no doubt I made the right choice for my mom. She is happy, fed, smiling, and cared for every day.

Independence Court leadership and staff have been great to work with. It can be stressful trying to find a facility that can be a home for your loved one. The Executive Director's leadership and great personality were a key reason I chose this facility. It's not too small and not massive. Staff know my mother by name. They are very responsive and experienced regarding elder care. They have great activities to keep residents active and engaged. I came to them inexperienced but they were able to share their knowledge and experience along the way during this first year of my mother's stay there. If you are looking for an ALF, I encourage you to consider Independence Court.

The facility was always clean and staff always had a smile. The intake process was seamless and the coordinator was always available to take my calls. They continued to ensure my mom was well taken care of. The rooms were spacious and could accommodate 2 people as requested. My mom enjoyed the activities and socializing with the other residents.

My experience with the community was limited; as a walk through visit. The facility was clean, staff friendly, and furnishings were modern and well maintained.

This facility is close to home, so I can visit more often with my aunt. It's very clean. The staff is professional. They are planning on purchasing a van to take their clients to doctors appointments. Even though they are cheaper than most, I still wish they were cheaper.

I got a call from my father who was in pain after loosing his balance and falling. He had called for help to use the bathroom and no one came. So he tried to go by himself and fell. Then he tried to call for help after the fall. No one came. I called repeatedly and no one answered. I had to drive there myself and inform the front desk staff there was an issue. Nursed admitted that there are to many people for them to help! Aparentlly the way the call system works is it rings at the desk for a time and then stops. It will not ring again even if cord is pulled again. It must be reset or pulling the cord does nothing. If they miss the first ring no one knows there is a problem. If someone does respond and doesn't reset the cord, they can't be called again!

What we really like about the Independence Court of Hyattsville is the overall friendliness of the staff. Based on the experience we have had so far, we would recommend this community to other families.

It is something to consider, the staff is very nice and they do very best to make it very accommodating and answer all questions in timely manner.

The staff are good but they do not have a lot of staff to take care of everyone which can cause some issues. I am disappointed in the billing because they do not provide statements on a regular basis and you have to ask to see them, they are also not available online. It seems that there are two people managing the community and they may also be in charge of the billing. I feel like the assisted living side is better than the memory care side just due to the freedom.

I am very happy with the staff caring for my Mom at ICH. The Director of the facility is very hands on and extremely responsive. My questions and concerns are addressed quickly and to my satisfaction. They are always open for suggestions! The ICH staff is an extension of our family. They love my Mom also, which provides a level of comfort needed during these stressful times. My Mom feels, safe, loved and happy. May blessings continue to flow for my Mom and the ICH staff! I have recommended this facility to many friends and family members in the area that have seniors needing loving care in an assisted living facility.

Tour with executive director. Older building. There were no group activities unless you call half a dozen residents asleep in their wheelchairs left in front of a tv. Residents asleep in their chairs in hallway as well.the downstairs restroom had standing water on the floor which made it very slippery. Needed to be cleaned. The staff appeared pleasant. The residents I talked to were resigned more than content and happy.

Enjoyed the tour and was impressed with [name removed] presentation. I liked the community amenities that i was able to see.

Not the facility got my Mom. The tour director was warm but the facility looked dark and worn.

Our loved one moved in right before COVID so we haven't been able to visit since then. We were able to eat a meal there and the food was about average. Our loved ones room size is pretty good, it is spacious.

The community is nice for your loved one. The director is very responsive if you need anything, she even provides her cell phone. Everyone is very friendly and responsive to the residents needs. My loved one thought the food was good. After hours there was no one on the front desk. I think they should have someone available to open doors at all times. On the weekends you would have a lot of part time staff, and they didn't know all the information for the residents. I think the weekend staff could be better organized. Overall if I had to put another loved one in a community, I would put the loved one at this community.

I think it is a nice place for more active seniors. They do a good job with keeping the community clean. They have some really good staff and some that were more lax. For the most part they were very cordial. My brother needed a higher level of care than they were able to provide.

Great location close enough to the city. They are also in the process of updating a lot of the facility with added memory care soon. My mom really liked it to and that is a huge plus.