Holiday Palmer Hills

I have lived at Palmer Hills with my wife for about 2 months. We love the staff, they are so caring, always offering to help you. The food is really good, you get so many choices. We feel safe and we would recommend Palmer Hills to all of our friends and family.

I have been at Palmer Hills Retirement for four years. I enjoy doing the activities daily. The staff is amazing and I have made many new friendships. I have a beautiful two bedroom and two bath apartment. Palmer was the first community I looked at and knew right away this was home.

I have lived at Palmer Hills for two years. We have so much fun with all the activities we do here at Palmer. The staff treats you like family. The food is wonderful, and I love that I have made some wonder friendships.

Palmer Hills is a wonderful place to live. We have the best management team in town. I love all the activities we do, and all the musical entertainment. Moving to Palmer Hills was one of the best decisions I have ever made.

It is not an assisted living facility. They need to improve on the cleaning. I would still recommend them.

We picked this community because, this was one that our family had used before and we were familiar with.I would recommend this place to others. Good value for the price. The meal choices could be a bit better with more variety according to her.

Palmer Hills is a great place for independent seniors. Their rooms are comfortable and the is good. The staff is very kind and knowledgeable and helpful with questions.

The facility is older but nice. The staff was very professional and always helpful when needed. The food served was good. I do think that they could have offered a few more activities. Apartment sizes and layouts are adequate for the needs. We would highly recommend Palmer Hills to others.

We take of care of each and everyone of us! It is very touching to see! Also they involved everyone! Based on my experience so far I would recommend this community to other families. We take care of each of one another! It is touching to see! Also they involve everyone

I'm having a wonderful experience here. The staff are great. I'm very comfortable here. I would recommend to anyone.

Palmer Hills is short staffed and going through management changes right now so it has been a rocky start. What they advertise and what is followed through is a problem which is caused by the shift in management. Since there is a lack of staff the house keeping is not able to keep up with the cleanliness of the community. The activities get old especially bingo. The meals run on a cycle you either get chicken, pork, beef and sometimes hamburgers. With inflation and not having the availability to get the ingredients and supplies needed of new shipments caused issues and turns into a snowball effect. However the management that is new have been good so far, and the staff are doing the best they can.

Food is good, fun activities, good neighbors,

I would tell everyone to consider looking into Palmer Hills. They've done a great job for my loved one and been very helpful. His apartment always looks clean. He has a 1-bedroom apartment, which has a nice sized living room and a kitchenette which is perfectly sized, plenty of closet space, a nice big bathroom, a big bedroom, all of which has been plenty big for him. It was an adjustment downsizing from a house, but the apartments are very nice. I like the staff - I've even been tempted to work there myself! He loves the food, and that's coming from a picky eater. It's been a good experience.

We chose Palmer Hills because of the value for the money, it was half of some others that we looked into. The apartment sizes here are great for what she needs. I do not think they have the services that my mom is needing, I think she is needing some more care. It is an older facility that is not super updated, but we have been happy with it. I would recommend them for more independent individuals.

The community is kept very clean, and the staff members are very nice. However, due to the covid restrictions there are minimal activities, they pretty much only have bingo. The location is great, it is near a therapy and exercise centers, and it is very close to Goodwill, and a high school football field.

We thought the place was really nice and very hospitable. During the pandemic the community was very clean and whenever we were able to visit a lot of people were spraying things down and keeping it sanitary. The staff members were all very friendly, and our loved one moved in on July 4th, and they had a ribbed dinner and he that it was fantastic. It is on the lower end but great amenities for the cost. It was the economical choice, and full of high class amenities you would find at larger and more expensive community.

In my opinion Palmer Hills is the best place for my dad. I love the way they engage my dad in activities and encourage him. My dad’s life is full now. My dad likes the food. It has been a total 100% positive experience for my family.

Staff is very resident friendly. It was a great decision yo move my father to this facility.

My Grandmother was here for a short while and things did not go well. She had to go to the restroom and they helped her get to the bathroom – that was at 7pm. Once she was settled, they left and she was stuck there for 17 hours. She said she called for help several times and no one came by until 1 pm the next day because she hadn’t shown up at the dining area. The day after all of this happened, after she had been found and was able to rest, the general manager called an ambulance to check on her. The facility never notified me, I found out from a nurse that called me from the hospital that she was there and then found out that the general manager never took the time to figure out what hospital she was being taken to. As far as the actual facility itself is concerned, I know that they try to make the rooms look like apartments but I think the facility is geared more towards the independent living. She had to go to a rehab facility for a bit and was very hesitant about coming back here. I’ve been dealing with the manager the most and I’ll give her all the credit in the world for being able to step up and help out with my Grandmother because I’m in California and I’m not able to be there all the time. There have been times where the ball has been dropped, but [Removed], the manager, has really been trying to help. She’s really been going above and beyond. There are obviously changes that need to be done, and they were able to make a few changes to her room to try and prevent anything else from happening, but I just don’t know if it’s set up for the type of the care that she needs.