Overlook Village

Everyone knows her name. The meals are always delicious. And they have a wide variety. She hasn't found many that she wants to do, but the ones she has done she really enjoys. Based on the experience we have had so far, we would recommend this community to other families!

Overlook Village is not only beautiful, but well taken care of and well loved by the staff and residents there. Lots of varying activities for residents to partake in and the food is wonderful! The staff genuinely care about the health and wellbeing of the residents, and it shows. I would recommend this facility over any others in the Quad Cities area.

I have been visiting many senior living facilities to narrow down a few for my very stubborn, very particular mother. You will want to start your search with Overlook Village. The food is outstanding with many choices on the menu, and our server was delightful. The common space are all so clean and well cared for. It seems they thought of everything, every minute detail. The nursing staff it top-notch and compassionate and always concerned with Mom’s dignity. Mom fought me on this move and after just a few days she has new friends, a lot to keep herself busy, and she is HAPPY!

Look somewhere else. Too many people should have been in memory care but not enough beds.

The facility is expensive, but worth it. I would recommend it to everyone. My mom is in independent living. Staff (ambassadors) are on duty 24 hours daily. They can help with problems with the TV or if there is a problem. Recently, we found another resident in distress and called the staff. They were there within a minute and radioed for nursing, who were able to assess him and helped call his family to come take him for ER visit. The food is fantastic. They have 2 entrees plus a menu of everyday food you can always order, hamburgers, chicken sandwiches, lots of normal comfort foods. The dining room staff is very friendly and get to know your eating habits. The cleaners are very nice and do a great job. They come every 2 weeks in the independent living and once a week in assisted. The move in process could have gone better, but we moved in the day after Thanksgiving. Very little in person contact, but that was likely due to when we moved in. They did stock the apartment with sandwiches, chips, and water. Paper towels, a roll of toilet paper, flowers and wine. A welcoming environment that allows for easier transition. They have one resident ambassador who reached out after the weekend. Also, they do allow small pets and there is a therapy drug in site most days. The director, [name removed], was very helpful and easily accessed. Food is great. My mom has enjoyed book club, there are games, a work out room and a Little Library on 4th floor. My mom has made friends and feels good being there. The building is locked and you need to be fobbed into the building. My mom feels comfortable taking the dog out at night. Recently, they had a COVID outbreak, which was handled professionally, compassionately, and it was under control quickly by using isolation for those infected and mask mandate for others. They did not make all residents eat in their rooms, but would have if the above restrictions hadn't worked. The staff know me by name and who I belong to. I stayed with mom for a few days to help with the transition. I was able to eat with mom nightly and billed it to the room. I love Overlook for my mom.

Overlook Village has been a godsend for my family. My parents moved to assisted living last year when they were both in failing health and just floundering in their condo. They have now had 3 great meals and have help taking their medications every day. Dad enjoys Men’s Club outings and Happy Hours. Mom loves crafts, book club, and all of the outings. They both love Eucharist services and rosary. Their doctor commented last month that they both look and act 10 years younger. I live in California and my sister lives in Chicago. We are so grateful they found a home they love with responsive administration that we appreciate and trust. Thank you, Overlook Village team!