Holiday Nouveau Marc

Some people are nice, but they are severely understaffed. Food is minimal and unprofessional. Many staff members appear unhappy and sour. Shuttle service does not actually exist. Carpets are filthy. Look elsewhere.

The staff are responsive to any needs the family or resident may have. The activities such as keno, bingo, technology assistance days, entertainment, chair exercise and more for the residents to participate in if they choose to.

We chose Noveau Marc because she is able to have a balcony and the room size was bigger than some others that we looked into. The meals here are chef prepared and she enjoys them. The staff members have been extremely friendly. We do have to get on them about cleaning the rooms, they are supposed to come weekly but not always happen. I would recommend to others looking.

My loved one is moving out soon because she is not getting care that she needs or wants here. She has mold in her apartment and they haven't done anything about it. Now that they know she is leaving, they want to address it. I would not recommend based on our experience, it was a waste of money.

We chose Nouveau Marc because it was closer to her original residence, so it kept her in the same neighborhood. The apartment sizes at the facility are average and adequate for what she needs. They are very responsive when there are any questions or concerns, someone will always answer your call. I would recommend to others.

It is a very good community for the price. Some of the staff seem overwhelmed at times. There are times where the staff could be improved with their communication and response time to the families. My loved one is getting the care he needs though.

Nouveau Marc is more of an independent community, but from this stand point it is great. We did have an issue but it has now been resolved. Since it is not assisted living we do think it is a great deal, and if you do need care services you can contract with outside services. The staff members would be a five plus, they are very good. Our love done gets three meals a day, and has made plenty of friends.

Very friendly staff and showed us every option available to us. The food prep is not variable to accomodate my food allergy, and this is a deal breaker.

My grandmother has been very happy here. It has taken a lot of worry away from our family. She loves the meals and activities, and it's one of the more affordable options around (very important for her). The only downside has been billing - they have told us twice that her rent wasn't paid on time when it absolutely was, and we'd receive nasty letters about it. The office staff has been pretty nonchalant about their errors. If they could get that aspect of it fixed, it would be a 5 star community.

Mom loves Nouveau Marc. Everyone is happy and friendly. I would recommend Nouveau Marc to anyone looking for a new home for their parents.

I enjoyed meeting [Name removed] who was very informative and worked with me with pricing. The apartment she showed me was great and affordable with a balcony!

Toured yesterday and absolutely loved it! I think it will be a PERFECT fit for my father-in-law. Going back Sunday with my father-in-law and husband. Hope he likes it as much as I did.

Management rented me an apartment knowing that it had no hot running water. I didn't find this out until I had moved in. I patiently waited but after two months, I still had now hot water. I moved out and requested a refund of my money. To date, six months later, I have heard lie after lie and I still do not have my refund. I contacted the region manager as well as the CEO and have found no-one that cares about what happened to me at Nouveau Marc in Kenner, La. I observed several other negative issues while I was a resident there. Please contact me before you or one of your loved ones consider residing there. I will be contacting the BBB an taking what ever other actions that I can take.

This is a pretty good place and I enjoy it around here. It looks nice with sidewalks and the grounds are kept nice. The meals are good and alright if everybody is eating it. We get 3 kinds of dessert, soup and salad, and different meals everyday. I like that they let me keep my dog and there are some cats here too. They are not running around much. I get to take my dog on walks. I picked them because they were is more close to family.

Since we place my mom there we have noticed a slight turnover in staffing. The current staff is professional, kind and very welcoming. Mom seems to generally like the food there has been a few bumps since the staff has changed. The housekeeping is doing a good job whether it been in my mom's room or in the common areas everything is kept very clean. She does go and play bingo which my mom enjoys very much.

The care at this community was not what we were looking for. We were misled about the care that was offered here. We did not tell me that it was not independent living. They were understaffed and the community was not clean. They only had one elevator. The menu was average. They did have activities that they were involved in. I would not recommend this community for other families.

For the most part it has been a fair experience for us with my fathers move to this community. He is doing good, and now things are moving in the right direction. There was one staff member that caused us some issues in the beginning, but things have been resolved since then. The staff is kind, and helpful. They do a good job with the cleanliness of the community. At this moment I don't know if I would recommend this community.

My mother and I toured this community when looking for her. It was nice with a friendly staff. We chose another community in the area because they offered a little more. It was a good impression but not for us.