Holiday Nouveau Marc

The staff are friendly and we are hopefully the new management can make improvements

It's a good place for my aunt but they lied when they told me that they had a generator for the complex. My aunt was with out electricity for 2 days. She enjoys the community and she likes the food that is provided.

Many changes have taken place since initially moving in. The facility is not perfect but livable. The complex is under new management again. I will have to wait to see how things will improve. Lack of reliable staff seems to be a big issue. [name removed] are the only staff that actually are doing a good job.

Noveau Marc is a very nice clean safe place for your loved ones to live. My mom loves living there, she has made many friends and really likes [name removed], the assistant manager. She listens to the residents and does her best to help with their needs.

I would give it a 3 over all compare to some other places I have lived. The staff is doing the best they can with what they have to work with. Most of the complaints would fall under management. There is no air in the bedroom just the living room.

I can’t begin to say how impressed I was with Nouveau Marc. The manager,[name removed] , was wonderful. Extremely kind and patient., she took the time to answer all my questions and explain everything in detail. She gave me on a tour and showed me several apartments to choose from. The entire facility is lovely. Bright, cheery and spotless. It’s extremely well kept and everyone I encountered was happy to be there whether they were employees or residents. I was just so thrilled to find this oasis after weeks of disappointing visits and abysmal living circumstances elsewhere.

My dad has a very nice apartment with utilities paid, 3 meals a day , activities everyday. The staff is wonderful with everyone. My dad says he couldn't ask for anything more for the price he pays monthly, you wouldn't get near what is provided elsewhere. I visited him twice a week and have lunch or dinner with him. The food is great and they offer a main dish plus three alternatives.

Overall, it's a great place. The staff and the other residents are very friendly. It was just a little too structured for me. I needed a little bit more freedom, so that's why I decided to just get my own apartment.

The staff and community members are very kind and helpful while transitioning in and out of the facility. They truly went above and beyond in helping us keep an eye on our father during the early stages of dementia, until he needed more care!

It was nice good people and fairly priced. We picked this community beacause of the price and quality.

Everyone has been very nice. The meal time dishes (glasses, cups, cutlery, flat ware, etc.) could be cleaner. The guy who was in charge left at the end of November. No telling how things are going to go.

Nouveau Marc was very welcoming to all it's residents. Activities were fun and enjoyable. Food was okay but it beat cooking. I would recommend for seniors who can manage on their own. Great Place.

Very clean, organized, helpful, active. The food and services provided.The community is a great close knit team and community. However, meals are prepared by a chef and served punctually.

I have a very good relationship with staff. they are helpful and there for you, just ask them when needed. Our manager is A1 ok. Building and apartment are great. We do need another elevator - we only have one. We have some tasty meals most of the time but we get there and have to wait up to 45 minutes

I am thankful for [names removed] for the August 2023 promotion that opened the door for me to afford to rent an apartment and become a community member.

My husband and I are extremely happy here. Residents and staff are very friendly and welcoming.

Clean. Staff is responsive to requests and very courteous. Food is good and servers are responsive. Dining room is large and well appointed. Many activites.

It's great for someone in their 70's or 80's if it's affordable for them. My husband and I are in our late 60's it was ok for us while our house was being repaired from hurricane Ida. We were not ready for senior apartment living. The meals were very good when they had the chef he took another job and the meals were not as good. The staff is very nice and they try to keep the place clean but some residents have dogs and there were fleas but the staff were trying to stay on top of that. I did also appreciate church service offered every Saturday morning. It's a very nice place if you have to live that lifestyle.

This facility needs to be closed, renovated and cleaned. Most of the residents are rude and uncaring much like the staff. It seems to be operated much like a hospital. It’s a you get what we give you attitude! I’m so sorry that my loved one had been placed in this facility. Hopefully, this review will keep you from putting your loved one there.

Several of the services advertised here do not exist, making Holiday liable for fraud. "Three Chef Prepared Meals Daily" is inaccurate, as food is prepared (poorly) by random staff members. Meals will feature food fit for a prison facility or perhaps mental institution: a "sandwich" of white bread and sliced meat, no condiments. Food with an odd chemical taste. Burnt food. All served by a staff, some of which are nice, others who think it's cute to talk back to helpless seniors paying their life savings to stay here. Likewise, the "Complimentary Scheduled Transportation" does not exist, as they have been without a driver for several months. "Maintenance" is also fraudulent, as they have a maintenance person who seems to spend most of the day chatting in the lobby and refuses to assist residents with basic help. On the plus side, it's a quiet facility with some nice people, but the cons are far outweighed by management that clearly does not know how to run a facility.