Heritage Pointe

An area the Heritage Pointe could improve on would be the food and management. The building, the gym and amenities are great. Also the new Sage for people needed extra care seems to be great. It is a very good please for religious people.

It is a really great facility, but they are having issues with staffing recently. There is a lot of turnover happening and that is now impacting the food as well.

My mom has lived in Heritage Pointe for over two years. The staff is extremely welcoming and friendly. They truly watch over residents providing the proper balance of independence and assistance. The amenities are wonderful allowing residents to participate in a wide range of activities that match their interests or allow them to develop new ones. The dining staff is friendly and helpful. There is a strong Jewish cultural environment but it isn't overwhelming to residents can practice at whatever level fits their comfort.

We have only been able to visit this community a couple times because of COVID, but everything seems to be good. This is a very high level memory care facility and the staff members have been fantastic with relaying information.

Very dated and institutional looking at the two bedroom was also small but probably not the right place.

The staff is really excellent they are so friendly and cooperative. Heritage Pointe is the cleanest place, they keep Lysol in business. We have a two bedroom unit which is adequate, rooms could be a little bigger. All the food is Kosher, food could be better.

We cannot begin to say how grateful we are for having found this wonderful home for our parents. This place has given us the greatest comfort knowing that our parents are well taken care of. The staff here goes above and beyond our expectations . The one thing that stands out to us when visiting Heritage Pointe is the receptionist [name removed]. When we first met her she was graceful polite respectful and answered all of our questions and made us feel very secure and let us know that if there was anything that we needed that we could call at anytime and we would be taken care of. This receptionist in our eyes receives a five-star.

for residents who live in the Jewish Tradition

My mom has had a little bit of a bumpy ride since moving into this community because of her health. She has had a few falls here and there and may need further care then an assisted living can give her. The staff however has been absolutely wonderful to her and has been trying there best to make sure that she is comfortable and her needs are being met. I would highly recommend this place to anyone looking into an assisted living environment with great staff.

The facility looks great, but mom is catholic and would be better served in non-denominational setting.

Nice place but not non-denominational enough. Rates too high as well.

She’s only been there a short time, but so far we are very happy. The food is excellent food. There haven’t been any concerns with the laundry service. We haven’t had any issues finding parking at all. Everyone has been great. Everything is fives across the board.

For assisted living they were great, but we had problems with the supervisor in memory care managing my mom's behavior. It was disappointing because I really wanted her there. I liked the Jewishness and I was really sad that she had to leave. My mom started acting really inappropriate and we had to put her in a psych ward for a couple of weeks, and they wouldn't take my mother back because the medicine hadn't kicked in, etc. We just had too many problems with the supervisor.

As the daughter of an octogenarian couple who recently moved here, I have had nothing but positive experiences with Heritage Pointe (HP), its management and support staff. The food is above average (an important factor for my father), the activities seem almost non-stop, everyone is friendly, helpful and accommodating. Here's something nobody told my brother and me during visits with doctors and a social worker: For the adult children of a parent considering HP or any other assisted living, it's important to know that a move should be made *before* the parent is diagnosed with dementia. Once that diagnosis is confirmed in medical records, a place like HP will require residency in the "Memory Care" facility. My parents moved "just in time," as my mother is essentially "pre-dementia." Otherwise, my father would have moved to an apartment at HP and my mother would have gone to a separate facility on the same campus.

We've had no problems so far. They have activities like games, trips, going out to eat, shopping, people that come in to speak and other entertainment. So far, things are going well.

Assited Living... and JEWISH!