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Heritage Oaks is great on the sales end, not so good about after sale contracts. The daytime staff is great, as well the activities director. For value for cost, it's good but not great.... Read more
The feeling of home welcomes you at Heritage Oaks — a lovely community offering independent living services in Richmond, Virginia. We understand that home is not only a place but a feeling and a way of life. Our community is filled with active and sociable residents who are eager to make the most out of every day. Everyone has different lifestyles and preferences, which is why we cater to your needs and desires. With our beautiful community, high-quality amenities, and robust life enrichment program, we strive to not only meet your expectations but exceed them.
Spend your time doing the things you love most here at Heritage Oaks. Enjoy the beauty of nature while reclining on the patio during warm summer evenings. Share a laugh over coffee with fellow residents in our on-site cafe or simply explore the beautiful neighborhood. With the freedom to come and go as you please, you’ll always have something to look forward to.
At Heritage Oaks, residents don’t have to worry about things like cooking dinner, sweeping the kitchen, or mowing the lawn. With regular housekeeping, linen, and maintenance services, residents can have peace of mind knowing their apartment will be kept in great...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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53 reviews8.8
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A Place for Mom has scored Heritage Oaks with 8.8 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Heritage Oaks has 53 reviews with an average "overall experience" of 4 out of 5.
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Heritage Oaks is great on the sales end, not so good about after sale contracts. The daytime staff is great, as well the activities director. For value for cost, it's good but not great.
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Heritage Oaks is a lovely place. It is a very nice community where people look out for each other and the staff really care about the residents.
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Response from Heritage Oaks
October 8, 2024Hello! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are grateful for our dedicated associates who work hard to ensure you experience senior living at its finest. We are honored to know that when residents move into our community, it's not just like home, it is home. Sincerely, The Heritage Oaks Team
I would recommend Heritage Oaks as a great value for the money. I looked at a lot of places and most of them were far more expensive than this facility is. In comparison, Heritage Oaks is not as upscale but is overall a good deal.
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Response from Heritage Oaks
June 11, 2024Hello! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are so happy to provide our residents with the opportunities to connect with others, explore interests, grow spiritually and nurture a healthy lifestyle. We know it is important for each resident to be part of a community, feeling valued and welcome, and hope that all who come to Heritage Oaks feel this connection as we do. It's not like home. It is home. Sincerely, The Heritage Oaks Team
I would recommend Heritage Oaks to others. However, if the resident has any serious medical conditions this is not the place for them. Otherwise, it is a nice place to live.
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Response from Heritage Oaks
May 8, 2024Hello Angela! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We strive to provide an exceptional senior living experience that includes all-inclusive, restaurant quality dining, and a full spectrum of amenities and services catered to the individual. Our associates work hard to ensure that our residents experience senior living at its finest where it's not just like home, it is home. Sincerely, The Heritage Oaks Team
My mother in law was only there for about 2 weeks before she passed away so our experience is extremely limited Our experience there was very positive.
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Response from Heritage Oaks
April 22, 2024Hello Linda, Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are so happy when residents and families find comfort and kindness in our community. We strive to provide an exceptional senior living experience and continually work to ensure that residents and their families truly feel at home with us. Sincerely, The Heritage Oaks Team
The facility is very clean. The people I talked to were kind and friendly like [name removed] [name removed] and [name removed]. They were all helpful!
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Response from Heritage Oaks
April 22, 2024Hello! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are grateful for the compassionate and caring individuals who are dedicated to supporting an exceptional senior living experience at our community. We take pride in our people-centered approach to all aspects of our senior living community. We appreciate your recognition of our commitment to our people-centered mission and goal to make a difference every day! Sincerely, The Heritage Oaks Team
I think they are doing fair I find it clean They are friendly I want to say they do good on care, But we have heard some indifferent reports I can't personally validate I have not eaten it, I understand they have staffing issues and there are occasional issues with prompt meals activities are good
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Response from Heritage Oaks
February 27, 2024Hello! Thank you so much for sharing your thoughts and experiences about Heritage Oaks. Catering to every detail of the senior living experience, we bring personal attention to our management process, helping residents continue to live gracefully. We would like to hear more about your experience so we can ensure all expectations are being met and exceeded. Please contact us at (804) 323-3800 or info@heritageoaksseniorliving.com at your earliest convenience. Sincerely, The Heritage Oaks Team
The food could be better but the staff and residents are welcoming and friendly. It isn't in the best area of Richmond but is close to Chippenham hospital which is a plus. Also the emergency button they offer as a benefit of staying there requires a monthly subscription which is not made clear at first.
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Response from Heritage Oaks
January 25, 2024Hello! Thank you so much for sharing your thoughts and experiences about Heritage Oaks. We appreciate hearing when our associates have truly made a meaningful connection and impact with others at our community. Our compassionate care and our passion for elevating senior living are proof of our commitment to each individual we serve. We honor each person's unique journey and cherish the time we get to spend together. Sincerely, The Heritage Oaks Team
We're really happy with the Heritage Oaks community as well as the staff. Mom also feels incredibly safe there. We would highly recommend to anyone looking for independent living for themselves or for their loved ones.
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Response from Heritage Oaks
December 18, 2023Hello Jessica! Thank you so much for sharing your thoughts and experience about Heritage Oaks. Our exceptional and caring associates work hard to ensure that you experience senior living at its finest. We are honored to know that when residents move into our community it's not just like home, it is home. Sincerely, The Heritage Oaks Team
I moved my parents from PA to VA and into Heritage oaks. when they 1st moved in food was great and service was good. Now the food is unelidable as is cold or burnt. staff does not wait on in a fast manner. My mom refuses to go in as her food is cold and she has dementia and gets agitated that it takes so long and is so cold in the dining room. Rent went up last year and going up again. i understand cost of food has gone up but my parents are unable to eat the food in cafeteria and spending money on groceries so they have decent food to eat. I really don't want to move them as they like their apartment and their neighbors but i also want them to have good food to eat. i am here every Mon Wed and Friday so can attest to the food and i am like everyone's niece and they all complain to me about the food and service in Dining room.
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Response from Heritage Oaks
November 30, 2023Hello Suzie, Heritage Oaks is managed by Grace Management, Inc., a senior housing management company. We take reviews of our company and community very seriously. Any claims about our services, associates, or support must be based in facts and supported by such. We know that challenges are met every day and we hope to always elevate the senior living experience. If we have not done so for you or your loved one, we sincerely want to learn more about your experience. Please contact us at (804) 323-3800 or info@heritageoaksseniorliving.com so that we may work together to continue to improve all aspects of our community. Sincerely, The Heritage Oaks Team
My loved one currently lives at Heritage Oaks and everything about the experience has been great. The facility has always been very accommodating for all. Everything has always been clean. The food is fantastic! I would recommend this facility to family and friends!
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Response from Heritage Oaks
June 27, 2023Hello Angela! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We strive to provide an exceptional senior living experience that includes all-inclusive, restaurant quality dining, and a full spectrum of amenities and services catered to the individual. Our associates work hard to ensure that our residents experience senior living at its finest where it's not just like home, it is home. Sincerely, The Heritage Oaks Team
It is a very friendly and relaxed place. It's a great fit for veterans and working class seniors. My brother was immediately welcomed and has more friends now than he has had in many years since retiring. It's a great fit for people who share similar life experiences. I do recommend it.
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Response from Heritage Oaks
February 13, 2023Hello G.S.! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are grateful for the compassionate and caring individuals who are dedicated to supporting an exceptional senior living experience at our community. We take pride in our people-centered approach to all aspects of our senior living community. We appreciate your recognition of our commitment to our people-centered mission and goal to make a difference every day! Sincerely, The Heritage Oaks Team
We have had a great experience! Everyone there is friendly, professional and willing to go the extra mile to make my dad feel at home! The staff communication with the family was very prompt, if not immediate.
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Response from Heritage Oaks
November 29, 2022Hello Jackie! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are grateful that you enjoy and feel the warmth and friendship that permeates our community. We strive to create an exceptional senior living experience that includes making connections, providing the utmost care and support, and creating a sense of true community and friendship. We are honored to serve each resident that calls Heritage Oaks home! Sincerely, The Heritage Oaks Team
In the beginning [name removed] the admissions director told me that if my friend deteriorated and had to move out, he would not be responsible for the rent the following month. I talked to the administrative manager [name removed] and she said that was not true at all and it was not in their policy. So now he is responsible for the rent here and trying to get into another facility. The companion that helped out was extremely expensive with the services as well.
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Response from Heritage Oaks
October 26, 2022Hello Karen! Thank you so much for sharing your thoughts and experience about Heritage Oaks. Catering to every detail of the senior living experience, we bring personal attention to our management process, helping residents continue to live gracefully. We would like to hear more about your experience so we can ensure all expectations are being met and exceeded. Please contact us at (804) 323-3800 or info@heritageoaksseniorliving.com at your earliest convenience. Sincerely, The Heritage Oaks Team
This facility is the right place for my mom right now. She's had no complaints. They keep the facility clean. Housekeeping is weekly and they do a good job. The food is good, it's good quality and variety. Communication with the family is good. One suggestion I have is better communication with what they have to offer like transportation and in house services. Even if they don't offer some of the needed services, a list of resources in the area for needs would be very helpful. Overall, I would recommend them to friends and family.
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Response from Heritage Oaks
October 1, 2022Hello! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are dedicated to the long-term satisfaction and quality of life of our residents. We are continually evolving to meet the needs of residents today and tomorrow, and bring strength and stability to everything we do. We know that home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Heritage Oaks Team
Our experience at has been pretty good. My loved enjoys being here. The community has lots of activities for the residents to participate in. My loved one enjoys the comradery and the social aspect of it. The food is really good. The housekeeping, changing of linens, all the meals, activities, transportation, the apartment, and utilities(except for a land line, cable, and internet) are included in the monthly price. The only downfall is the cell coverage isn't the best. The building has internet in the entry way, but it would be nice to have it in the entire building. There is a washer and dryer room on each floor. There is a kitchenette in the apartment for the residents to use.
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Response from Heritage Oaks
May 16, 2022Hello Mike! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We strive to provide an exceptional senior living experience that includes all-inclusive, restaurant quality dining, and a full spectrum of amenities and services catered to the individual. Our associates work hard to ensure that our residents experience senior living at its finest where it's not just like home, it is home. Sincerely, The Heritage Oaks Team
This was a nice community but they did not have as many activities as we wanted. This community was also way more expensive. The tour guide was fabulous and had a lot of information but this was just not the right fit.
Response from Heritage Oaks
March 19, 2022Hello Pam! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are grateful for the compassionate and caring individuals who are dedicated to supporting an exceptional senior living experience at our community. We take pride in our people-centered approach to all aspects of our senior living community. Thank you for being a part of our family and making a difference every day!! Sincerely, The Heritage Oaks Team
I would recommend the community to others. There are big apartments and the residents have three meals a day here. This is a great value and close to everything. There are lots of storage areas. It is very secure. The food is good, the service could be improved though.
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Response from Heritage Oaks
December 20, 2021Hello Teresa! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We have the distinct honor and privilege to be of service to seniors at Heritage Oaks who call our community their home. This is our time to be a beacon of comfort, truth, and reassurance for all of our neighbors and we do not take that lightly. We are grateful to be recognized for providing exceptional senior living support and care each and every day. Thank you for your recognition of our hard work and commitment to being the best! Sincerely, The Heritage Oaks Team
This is not a bad community for your loved one. they have a lot going on and they are very attentive with the residents. I would recommend this community for your loved one.
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Response from Heritage Oaks
December 14, 2021Hello! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We have the distinct honor and privilege to be of service to seniors at Heritage Oaks who call our community their home. This is our time to be a beacon of comfort, truth, and reassurance for all of our neighbors and we do not take that lightly. We are grateful to be recognized for providing exceptional senior living support and care each and every day. Thank you for your recognition of our hard work and commitment to being the best! Sincerely, The Heritage Oaks Team
It would be nice if they had some stimulating activities for residents. Also, they are having a very hard time hiring kitchen staff. They are handing residents their meals in Styrofoam boxes and they have been out of a ton of things. Overall it has not been the best experience, we are disappointed.
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Response from Heritage Oaks
December 16, 2021Hello! Thank you for sharing your thoughts and experience about Heritage Oaks. We strive to provide an exceptional senior living experience. We would love to hear more about your experience so we can best address any questions you may have as we continually desire to provide the best in service and support to all who call our community home. Please feel free to contact us anytime at (804) 323-3800 or info@heritageoaksseniorliving.com. Home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Heritage Oaks Team
See what the neighborhood has to offer and what’s nearby:
Heritage Oaks offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Heritage Oaks 8.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (804) 323-3800 to reach a resident at Heritage Oaks.
To reach a resident at Heritage Oaks call: (804) 323-3800
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.