Heritage Lake Country

This location does not seem to have their staff established yet for being a new property. For someone to have memory issues, like my grandparents, it can make it especially difficult. Management seemed to always be there, however the typical care team would change after about 5 days. It would make it frustrating for someone new to learn about their residents’ routine and medical needs all over again, especially when their residents’ memory is not like what it used to be. The appearance of the facility itself was clean; however my grandmother faced some issues with her personal cleanliness. Let’s just say they didn’t do her laundry or take out her trash not as often as they could. My grandmother would have soiled linens in her laundry basket for two days and my mother actually had to take that and wash it at home herself since the staff was not taking on top of it. We did report the incident, but again, the staff turnover just happened too often that the issue wasn’t necessarily resolved. There is also a cafeteria that the tenants can eat at. The staff team would knock on everyone’s door to let them know that it’s time for lunch. But because of my grandparent’s condition, they’re not able to move around as much as it would cause them pain. So only when everyone else has eaten their food, the staff would take up meals to my grandparents but it would obviously be cold by then. I would probably recommend this location to others, but it really depends on how much care you need. I would not recommend if you are one with memory issues.

We chose this community for my mom so she can be as independent as possible. When she needs help the staff is great. They have lots of activities that she enjoys doing like the exercise classes, cooking classes they go out on field-trips and have movie nights. She eats well and balanced. Everything inside is nice and clean the grounds are well landscaped. I would recommend this to anyone who is looking to have an active lifestyle.

I would rate this community A+! It is a beautiful community. Very warm and inviting. The staff members are very friendly and helpful. My loved one is in the independent apartments and it is a very nice apartment. There is a kitchenette in it where he can make his own meals. He also goes to the dining area for one meal a day. I have dined there with him and the food is very good. The meals have good choices and are well-balanced. Residents can pay to have more meals a day if they want them. They offer a wide variety of activities. Since he has just recently moved in he has not engaged in all they have to offer. There is a nicely landscaped courtyard, patios, and nice walking paths for the residents to get out and enjoy the fresh air. It is extremely nice at Heritage Lake Country.