Heritage Green and Daybreak

My parent had been at heritage green, but after a short while, we soon realized this was NOT the place it was made out to be. The turnover is absolutely ridiculous from management staff on down. The care staff is very inconsistent and would rather be on their phone than take care of the residents. The activities- NON- EXISTENT!! We stayed longer than we should, thinking it would get better, but it never did, it only had gotten worse. The nurse manager on the assisted living side, IMPOSSIBLE to deal with. The Administrator sits in her office and rarely comes out unless it's for a photo op. It is staged and not at all what was told to us. They will tell half truths to get you in the door. I was greatly frustrated when I had care related concerns and it fell flat with the nurse manager. She was rude to me on several occasions. She also would not return phone calls, ever. Then, we decided to reach out to the Administrator, or as she calls herself "Executive Director" let me just say to save your precious breath. I would be there visiting, asking to meet with her and it was nearly impossible, you would think you were trying to get an appt with the queen. Eventually, we decided to move our parent out and find different placement. We have been very happy since we left, as it has been a little while now. However, I still keep in touch with other families that still have loved ones there and they state they are experiencing the same things still.. I can say for me, I sleep better at night now since we left heritage green and so does our parent.

Very nice and a very good program for the tenants

My mother is a fall risk. The alert system in the room is limited to one string in the living area and one in the bathroom. Prior to moving in we were told we could arrange the room in any manner and arrangements would be made for the call button to reach. That arrangement has been to add a length of yarn to the bell. Sometimes it gets moved from the bed area to the chair area and sometimes not. So it is not where she can reach it all times. My mother has mentioned to me that she does not feel they want to assist her when she does ring the bell. I discredit this some for just being my mom.

I live out of state and I gave them a 5 mainly for the communication. It has been fabulous communication from the staff and it has been very good. I am very happy with the place and I would recommend them. My sister says the meals are good and gets variation. My brother-in-law likes getting meals 3 times a day.

It was a bit of a ruff start at first for my mother with her move here, but now things have gotten better. She does like it here. The meals are nice, she is pleased with the food. They really keep her busy, she able to do her therapy here at the community. It is a nice looking community. They recently finished up some renovations to the community, and everything looks great.Everyone is very welcoming and kind. I would recommend this community, my mother is being cared for well here.

So thankful A Place for Mom helped me find this facility. My mom has been living at Heritage Green for almost two months now and so far I don't have any complaints. The staff is very friendly and always willing to help. They offer a variety of activities daily and outings for the residents, which is great! I feel better knowing my mom is in a safe place and being taken care of.

The staff was very helpful from visiting to move in and after. The facility has the feel of home and is well decorated. They have aldo been very supportive of the family as they adjust with the one moving in. We are very pleased.

Heritage Green is extremely helpful and informative for individuals and families. They assisted in gathering information needed for transfer and in settling in. The staff continues to be courteous and helpful and encouraging my mother to settle in and join in activities. The facility is very nice and feels like home. Highly recommended

It's okay. My one complaint is the lack of communication and follow through, after a return from the hospital. I've been told they don't typically call the family when the resident returns if they were never admitted, but they have been responsive to my request to do so in the future, and communication has otherwise been good. The grounds seem fine, and the interior is okay, but the dining area has been quite dirty at times. I liked that it was a fairly small place, and the activities director coco is a ball of fire, and she really helped make it a good place.

The staff is extraordinary in welcoming our questions, easing our fears, involving us in the daily experiences of my mom, and staying in touch about moods, medications, and meals. Mom has found here the community that clearly lifts her mood, cheers her heart, and keeps her safe: she looks happier than she has in years. My dad's heart is calmer because he knows his wife is well cared for, and his life has improved now that he can love my mom without breaking his own health. Day Break is now an important and appreciated part of our extended family.

We moved my Mother to Heritage Green after we noticed she was largely just remaining in her room, not eating well, and overall feeling poorly while residing at a larger community. We hoped the smaller facility would help her feel more comfortable and our goals were successfully met. With more individualized attention, she is motivated to get involved with activities, has regained her appetite, and overall is feeling better than she has in years. We have been very pleased with Mom’s progress and know it is largely due to the kindness, care, and many smiles that remain a constant at Heritage Green.

In terms of what they have done well: They offer a very home-like environment, and work very hard to offer a diverse range of activites. Where they could improve: The level of privacy they give people. They tend, in my opinion, to invade peoples privacy more than they should. For example, they come at 6:00am to get the laundry, and many residents would rather sleep in later than that if they could. Overall I have been very pleased. Both my aunt and her significant other have settled in quite nicely.

My mother is there in the memory care center. They're providing a service that we can't get virtually any other way so I think the value is good. The physical therapist came in and they're going to try to get her to move a little bit more. Whether or not they'll be successful, I don't know, but at least they're trying. From what I've seen, it is as good as it gets. She is getting as good of care as she can in her condition.

This is where I want to place him.

Liked facility.