Heritage Crossing

Overall we have been happy with HC. There have been issues with bathing happening as scheduled. This seems to be better last couple of weeks. Sometimes there has been questions about medication administration. Not sure If that is due to My dad's confusion or an issue with the facility. I would like to see a family committee to have to take issues to or verify if others experience the same.

He only stayed 3 months and two changes at director. The other issue is contract labor. They are not attentive and just there to collect a pay check.Too much change in management.

[name removed] would say "It's ok". I love it and would highly recommend it! They need to figure out a more efficient way to serve everyone in the dining room. Food is very delicious! Cost is expensive but I guess they all are. Am medication times vary quite a bit but I think in all categories they are trying and are open to suggestions. Again I would highly recommend and I believe I did a lot of searching to finally pick HC. 1st impression security, cleanliness and very "homelike" feeling.

Heritage Crossing is a very nice beautiful facility. I would recommend it if someone is looking for a place for their loved one. The workers are nice. I would say though, that the CNA's do not take the proper time to make sure, I will say my loved one that their teeth are brushed, that they are bathed.

There was a large staff turnover recently. New staff does not know residents and are not as compassionate. They need to spend more time with the residents to make sure they're getting the nourishment they need. An example is, there was a blind lady there for the past couple weeks. Since she is blind she falls asleep very frequently. They would put the plate in front of her hand her the spoon and walk away. I feel that they should check on her throughout the meal to make sure she's awake and eating. When pretty much everyone else was done she had only taken two or three bites. They took her plate away and handed her her dessert. Leftover food from breakfast is still on the floor at supper time. For two weeks in a row, they were served a bunch of noodles with a little bit of chicken stirred in. No vegetables. They are not getting balanced meals. I think that the good meals are on the other side of the facility, because those residents will know what they're eating and will remember. I feel the crafts should be more stimulating. They do a lot of coloring. They only do a special craft for a holiday. I have only seen two special crafts since she's been there. Communication is poor. I have received three calls since she's been there. One was for a fall. The other two made me run to the facility, which was not needed. When I got there they didn't know why they called me and I didn't need to show up. Depending on which staff member you talked to, depends on what you have to provide versus what they provide. Example toilet tissue. They let her run out when they told me they provide it.

The biggest area for improvement would be with the aides - sometimes over 30 minutes late, call offs not covered, quality of care sub par.

Heritage Crossing is a beautiful place! The common areas are clean, furnished with quality furniture, and has a peaceful ambiance - whether you are inside or outside. They also have a great variety of room floor plans to choose from. The staff goes the extra mile to individualize care and make sure everyone is happy. This is the place I want my mom to be when the time is right.

[name removed] was very informative and spent the time to offer advice and where to seek services other than heritage crossing. Lovely facility reviewing the rooms were nice I feel my mother would be taken care of very well

Met with [name removed] at Montrose Heritage Crossing. She was very informative with all our questions. Took the time to ask about our mothers condition. She gave us a full tour of the facility. The faculty was very clean. Loved all the congregation areas

My loved one is currently a resident at Heritage Crossing and everything has been great for him at this facility so far. The move in process was good and went very smooth. The staff is great and are always very friendly. The meals are good. Communication with the family is very good. The cleanliness, care services, activities and value for cost are also very good. I would recommend Heritage Crossing to anyone.

So far it's been pretty good. We picked this community because of the price and location plus they have a memory care unit. I would recommend to others.

Everybody just comes together like a big family. Looking out for each others safety! Great experience if you are looking for your love one to be treated as if they were in their own home. Staff is always around to answer questions!

My experience at Heritage Crossings is very positive. I walk in and I'm just amazed by the beautiful architecture in the building. Great views out the windows. The rooms have a lot of space and feel like you can make it just like home. Not only is the building amazing but the staff in it is phenomenal! The staff is welcoming and helpful and great with the residents. They have fun and engaging activities everyday for both Assisted Living and Memory Care communities. Also don't forget the delicious meals the dietary staff prepares. They prepare breakfast, lunch, & dinner and have a great variety for each days meals. Overall very happy and impressed by this community's building.

We had an unplanned and unexpected move for my mom to a memory care unit. Due to the unexpectedness, swift, and uncharted territory of it all, we looked at (7) residents to ensure we were giving her the best under the circumstance. We toured Heritage Crossing twice, once with an appointment, and once as drop-in on a Sunday. Both times we were impressed with the openness of the unit and that it didn't mirror other places that seemed more as "lock-down unit." We liked the fact that all the residents were not just in wheelchairs, but sitting in recliners, chairs, and a sofa. All the residents were well groomed and had clean clothing on. Also, there were at least 3 clinical care team members on the floor interacting with the residents. (Even on Sunday with our unscheduled visit) After we made the decision to make Heritage Crossing mom's home, the staff went above and beyond to welcome mom and us as a family. Many little touches that meant so much to all of us.

We picked this community because, I felt it was a bright and cheery place. Very clean and pleasant people.For the most part a good place. Just have had some issues with keeping meds straight and a new billing system has had some issues.

I cannot express how wonderful the staff team is at Heritage Crossing The facility itself is very nice and [name removed] is very sweet and a pleasure to work with. There are so many different activities going on for the residents to participate in and based on the experience we have had so far we would absolutely recommend Heritage Crossing to other families.

The staff is nice and helpful. I would recommend other families consider Heritage if they need assisted living.

We recently moved mom to Heritage Crossing after 5+ years living in another facility. The transition was very positive and she is engaged more than she has been in a couple of years. We believe this is a result of all the exceptional people who care for her and the mgt. team. Many thanks for your dedication to the care and comfort for those you serve.