Harmony at Wescott

My loved one likes the food. We picked this community, because I was happy with what I saw from the tour experience. My advice to other families, looking into places, is to check and make sure they are staffed real good, because they are often understaffed.

Their quality of care is horrible. The food service is bad, residents will sit in the dining hall for up to an hour or an hour and a half before getting their food. The quality of the meals themselves is bad too. My mother has had a couple of incidents where she has pressed her pendant button that she wears and no one has come to help her. I am moving my loved ones out of here. I could not recommend Harmony at Wescott to anybody based off of our expereince.

This facility was horrible. Management was horrible. Her shower wasn't even ready when she moved in, she had to spend her first night in a different room. Her room didn't even have a shower head. Her room was dirty the whole time she was there. We requested that they clean it several times and they would come and tidy up, but never deep clean. If we had known some of the things we know now ahead of time, we would have placed her somewhere else. Memory care was awful, assisted living seemed ok but they placed her in memory care. I would NOT recommend this place to anyone for memory care. They seem to send residents to memory care even when they don't need it sometimes. The food was horrible. We went to family night on the memory care unit one night and the food was so overdone you could barely chew it. Some of the staff were very caring and others it was just a job.

It's adequate and not overwhelming. I think they keep the facility clean. I don't know that the CNAs or med techs are particularly involved in the care. They seem to be understaffed for their patient volume, and typically they are not very gentle.

it's a very nice facility, there are a few things that I find difficult, but in general its a nice place to be. my apartment is conveniently located near the elevator and comes with a washer and dryer unit. I also have a full kitchen, which is pretty good. they offer one meal plan with your monthly fee and you can add on another for a little more money. so I cook my own breakfast and go down for lunch and dinner. I have had a maintenance issue and they were very prompt and took care of it quickly. the only thing with maintenance is that they're only there on weekdays and they leave at 5. so if you need help on the weekend or after 5, you're kind of up a creek. they do offer transportation for dr. appts, and I've used that service. you just have to let them know ahead of time so they can schedule the ride. I've also used the transportation service for a grocery store visit and the bus driver was very nice and helpful. they also have other outings to restaurants and various places, but I haven't used that just yet. overall, I am mostly satisfied with my stay at Harmony at Westcott.

The community is very clean, the staff are friendly and knowledgeable. They have gotten to know our family pretty quickly, and our loved one seems to be enjoying living independently. His apartment is two bedrooms that is spacious and really well laid out. Our father in law enjoys the meals overall - some are better then others but we do understand cooking for a crowd can be difficult to please everyone. They offer a wide variety of opportunities and activities for the residents to get involved, he is really enjoying the weekly Sunday service held by a local church.

We had a great first impression with Harmony, everyone was so friendly right off the bat and the place is very clean. It has a lot of natural light and just gives off a briht and cheery place.

I love Harmony at Wescott. The food is absolutely fantastic, but not all meals are chef. The biggest complaint I have is the lack of sufficient staff members, but I know that is an issue everywhere. I would absolutely recommend the facility to others looking.

It is not Harmony itself, it is the lack of staff and the uncaringness from the staff members that they do have in the memory care part of the facility. I would not recommend this part of the facility for others who are looking for their loved ones. When you go in here, they tell you everything that you want to hear, but the promises are not kept.

DIRECTOR was amazing/honest! Center did not feel clean, maybe too large of a facility for us.

Absolutely impressed with everything! [name removed]was very personable, professional, and extremely understanding of my family and mother’s situation. Facility was clean and organized. Staff was friendly and courteous. Overall very positive experience!

Professional Staff...Nurse interviewed me with a detailed questionnaire which will inform their treatment of Hilary. Beautiful facilities. This one will be my preference.

[Name removed] was very informative during the tour, and we think Harmony is a very nice, if not expensive, place.