Harmony at Victory Station

They are having staffing issues (as I'm sure most places are). Lots of turnover, even at the Executive Director level. Food is a problem, quality and staff to serve. My mother rarely utilized this option. She pays over $[removed]/month. The positive note is she doesn't have to leave the building to see people, a regular apartment would be less money, but this benefit is worth the extra $[removed], I suppose. That and location of her apartment. Ground floor, we don't have to go through the main are, but her patio door to get to her.

Our family did not have a good experience at Harmony. I moved my mom out after 30 days. It looks great when you tour, but don't be fooled by the makeup! They are very difficult to get a hold of anyone. They make you feel very uncomfortable there. I often found my mom in the common area with feces on her and partially dressed, and this was in only a few weeks. If you approach staff, they made you feel bad and ashamed to ask for help. I could write a book about the numerous bad occurrences at Harmony. I have moved her to a different facility, and things have been so much better. At first with Harmony, I thought that was just what the nursing home industry was like. But I now know it was just Harmony.

The staff was EXCELLENT! They all gave exceptional care to my loved one. They treated him with kindness and respect. I couldn't ask for better care. They kept me informed and updated about his care. The food has a lot to be desired. It was not appealing to look at or to taste. Luckily, my loved one had a kitchen and had his own food. The facility is beautifully decorated. They also add décor for every holiday making it fun and inviting for all who live there and visit. I would recommend Harmony at Victory Station to friends and family in a heartbeat.

The staff are friendly, upfront, professional, and accommodating. The apartment is beautiful and clean. And its's well designed for the elderly - doors are wide, there are no hazards, etc. However the microwave is above the stove, which is a challenge. But other than that, it's been great.

My loved one is very happy at Harmony. It's a good fit overall. I like the appearance and the atmosphere. Also the other residents are very kind. The only negatives would be the price increase, and the food could be improved.

There's a mix of people from all over at this facility It is a new facility and is really nice and décor is modern. The staff are very nice I would recommend Harmony at Victory Station to others

I would tell others to be aware of the point system they use in determining their level of care. Some places do not use a point system and it is just a flat monthly fee whereas other places do and the cost really adds up. For example my dad was here because of my mom and did not need anything, but every individual has to fall under a level, which is an additional $600 a cost for little to no care at all. I was never able to get direct answers from the nurses. I would call and most the time it went to voicemail. It would take days to get a call back - so they could definitely improve on their communication.

Harmony at Victory Station is a great place to take your loved one. I think overall with the cleanliness and the activities, it's a great place to take your family members. Some of their activities include bingo, happy hour, and field trips. I just think overall they're very good.

Harmony at Victory Station puts forth an effort. My mom calls the meals they serve "fancy hotel food". It seems like they try to entertain everyone, I saw they setup a festival outside when I came to visit once. They also seem to care a lot and they follow up on everything. My only complaint is that sometimes certain paperwork takes a while to process and doesn't seem to be handled as a priority. I don't believe that's a fault of the community, as it may be related to a different 3rd party they're using. That aspect has been a bit stressful, its taken a bit longer to sort some things out. It's a one-off thing in regards to everything else they offer. Aside from that it really is a wonderful community with engaging and kind staff. My mom has not had any serious complaints and everyone is very friendly. I'm very happy with her being here and I feel comfortable there too.

This has been a wonderful experience at this community and everyone seems to be very friendly here. They have activities like bingo and cocktail hour and more for the residents to do.

I would recommend you check the community out for your loved one. The staff knows how to build a community around the community with the residents and the activities are wonderful. The food is really good for the residents. They could use a few more non meat items on the menu. The times we have ate with our loved one the food has been good for us. The community is slightly short staffed.

It's a wonderful place. Right from the start, they were very helpful and very friendly. They were very talkative about what they have to offer. The initial impression was amazing, and everything since that day has been what they said. There have been no surprises. Everybody is great. My loved one was very welcomed by everyone she came across there, including the residents. They were all very friendly and said hi, and they were excited for her to move in. My love loved one tends to be a very picky eater and has some stomach issues, but she's doing great with the food. I've been pleased with all the activities I see, and she has many that she likes to go to each week. She likes it there a lot and feels very comfortable. She feels it's the right place for her to be at this time in her life. It's a great place, and every one of the residents we've talked to says the same.

It's been a wonderful experience. When you step on the campus, you get a happy feeling. The people who live there are happy, which tells the tale. The staff is very accommodating and very caring. They're very helpful, and any of my loved one's needs are attended to immediately. The apartments are beautiful and very spacious. Activities have been a little limited due to Covid, but I've been really pleased that they're doing what they can with activities.

We chose Harmony because of the convenient location of the facility, the level of information of interest from the staff members. The room sizes here are generous compared to others that we looked into. I do think they could improve on the food, some of it is not suited for the residents. Housekeeping in residents rooms has not been consistent. Memory care does seem to be struggling with staffing and getting and keeping experienced CNAs. All of the staff members we have met are kind and caring. Overall I would recommend them to others who are looking.

We are very happy with the community and their great activities. That was a big selling point for us and our loved ones really enjoy them. I would recommend this community to others based on our amazing experience.