Harbour Pointe Senior Living

My husband was in Harbour Pointe memory care for a total of 3 weeks, the first 2 weeks with 24hr care paid by me. He was supposed to be ok to be cared for by staff according to [name removed] (useless nurse) so I left him 1 week without private nursing and he fell, aspirated and lay on floor nobody knows how long. He lost his life due to this and the fact that he had pneumonia and the nurse [name removed] friend didn’t have enough experience to detect it. He had dirty clothes on every day when I got there and food on his Face. I have to live with the fact I trusted this place with him. I hope after reading this you do your research and find a different place for your loved ones. There have been citations against this place more than once.

Never had a bad moment with staff here. They are always attentive to my needs. Facility is well maintained. I enjoy the closeness of stores and library. Greenbelt is well maintained and a joy to see year round. [name removed]is fabulous and always pleasant to be around. She has always been warm and welcoming.

Friendly staff. Poor food and on occasion too long to respond to help monitor.

Avoid at all costs, there is no care being given or activities that happen in memory care. We picked this community because it was closer to my home.

There was a management change earlier this year and it seemed like they were making some changes to add more variety to the activities. The apartment was very nice, large and comfortable. The overall facility was nice but the communication was not good. The Care Director, [name removed] , would rarely respond to our calls, emails or texts. And it took numerous requests over four months to get the closet door repaired. We had to move mom to a secure facility and did tour the first floor at Harbour Pointe but were not impressed which made us look elsewhere.

My dad needed to be rescued from a harmful situation and in a pinch Harbor Pointe Senior Living opened their doors to us. We were in a scramble to find somewhere that would accept us on short notice (within the week) and they made it happen! Even help getting the doctors to approve. I honestly am so happy how things ended up working out for us. This place is perfect! I’ve live just 5mins away, or a nice 15min walk away. There’s a wonder gulch near by with miles of trails to explore along a creek. There’s a public library, shopping and an overall sense of community. Inside is just as quaint, with staff that’s warm & welcoming; just as much professional. We are lucky to have found them and grateful for this exceptional service.

New management has taken over. They are in the process of changing things around. Overall, its good. My loved ones broken closet doors never got fixed. Sometimes they don't get around to helping residents to the bathroom in a timely manner. They seem to be short staffed and needing more caregivers. Our loved received daily need therapy services. The short staffed issues seem to be during the weekends more than the weekdays.

This is a nice community. The apartments are a nice size and roomy. They have a good list of activities for the residents to choose from. They have friendly front desk staff. My loved one seems to enjoy the food.

We chose Harbour Pointe because of the location and the room accommodations. The caregivers for the most part have been great, but there are always just a few who are not as good. I would recommend to other families who are looking.

It's a very nice facility. People seem to be friendly throughout. And watching over and maintenance of my parents has been very good. I have one in assisted living, and one in memory care. In memory care, I think they try as much as they can. They watch over him and talk to him. I think my dad appreciates the friendliness of the girls there helping him. He has incontinence issues, and at a previous facility, there was always a problem of odor. And I'm not sensing any of that here at Harbour Pointe. Especially considering the fact that he's in memory care and may not be able to let them know, they keep up with him very well. The assisited living side is very good too. My mother gets a fair degree of attention, but she doesn't have a high need for assistance at this point. Although she might be moving to a higher level - nothing at all to do with the facility. She's more the bulldog who won't admit she needs help. I've observed the food, and it looks pretty good. They'll bring snacks in the afternoon too. So they're well looked after in that way. I would definitely recommend this community to others.

The process was relatively easy at the time. The communication was very good and the move-in was very easy. Whenever we have a concern with the apt they respond very fast and they give us a heads up when my mom needs something. We also get weekly updates from the community. I would definitely recommend this community to others. The staff is very compassionate and competent.

[Date removed] I did move my mom into this place but after a week I am ready to move her out. They did not follow thru on their promises and their food is the worst I have ever had. My mom has been sick 3 times in a week.

This may be a great setting for either or both of my parents. I like that there is not clear delineation between independent & assisted living. It protects residents' privacy and allows couples to stay together in the same apartment. Even if one needs to eventually move to memory care, they can still spend much of their waking hours with their spouse residing on an upper floor. I particularly liked the restaurant-style dining room. When entering the building - seeing lobby and then dining area - it struck me as very much like a cruise ship. As my Dad loves cruises, this is definitely an appealing factor. I very much appreciated the Director of Sales & Marketing's extensive background experience on the memory care side of things. Was a great tour and may be a good place for my parents. Not ready to make decisions of this kind but now actively engaged in discussing with my parents. My parents would be moving from a large home so transition to apartment would be a dramatic change. My Mother is a super active person and an avid volunteer. Not sure it's right for her at this stage but in terms of finding a place well suited to meet both of my parents' needs, this is likely the closest fit.

I had a great tour at Harbour Pointe as a preview for my mother. The staff was very informative and pleasant. the dining room is spectacular and the meal options look top notch. The suites are spacious and bright. For my situation, this location is a bit farther than I'd like from my home in Bothell.

The reason why we chose this location is because they had independent living. My parents have their own little apartment but are frequently checked on by their excellent staff to make sure that they are ok. Their staff team calls me almost every day just to let me know how things are going: if they need medication or things like that. They are very spot on. They get them promptly for their meals and escort them to the dining area. They love the food and I join almost every other day to eat there as well. They have several options for meals and it is excellent. They sure do have plenty of activities provided as well like musicians that comes in to play piano and they go on outings. They drive around to see the Christmas lights, they take them grocery shopping, and to Costco. They just have a variety of things. I definitely recommend this location to others because the staff is so personable. They all know my relative’s name, they provide a necklace for them to push just in case something happens and someone is there within a minute, and they just take really good care of everyone. It is really nice to have them in a happy free place but, at the same time, being watched over by the staff team.