Hamilton House Senior Living

My overall complaint was that the level of care that they were supposed to provide to my mother was not met. My mother had several falls while there, and practically every time I arrived, she was in a wet bed. When we departed, they destroyed my mother's medications, for which we were then out of pocket several hundred dollars. Poor communication...

The overall experience with Hamilton House is great, we are very happy. The cleanliness of the community is excellent and the staff is very friendly, caring and helpful. We have been pleased with the quality of care. We are unsure of the meals and dining services on a daily basis but it had been find when we happened to be there.

We would not recommend. We were consistently charged for care that my father was not given; like weekly showers, bringing him to the cafeteria for meals, etc. For independent living, it is a clean and beautiful facility, although the meal quality decreased while he was there. For "assisted living", there was no assistance and it was awful!

Wait times for help are too long, often 10 to 30 minutes. The staff could be more attentive to the residents' needs. Cleaning of my apartment is not great. Dusting doesn't happen and floor cleaning is spotty. Catholic services don't seem to be offered every week. Wheelchairs into the building have to go over a bump. I've communicated about it with management multiple times, but no improvements are made. Sometimes the food isn't warm. My suggestion: pay attention to the smaller details, which can be important to me. Maybe not to everyone, but to me.

The overall experience has been positive. The cleanliness is neutral, there was a Covid breakout in the kitchen and we were not apprised. The staff members are friendly. When it comes to the meals and dining the food is very bland and institutional. The activities have been positive, the activities director [name removed] is very engaged.

Hamilton House Senior Living is a beautiful facility and the public spaces are very clean. However, the housekeeping in the individual resident units is not great. It is supposed be done weekly, but it's done maybe once every three weeks in our experience. The food is great. The activities could be more varied. More music activities would be nice. The staffing is probably like all places - not enough. Some of the caregivers are fantastic and others are just okay. We had some delay in care during the first couple of weeks. We were frustrated that while they said they would investigate, no mention of trying to do better in the future. Definitely no apology. I don't get communication from the staff . Perhaps no news is good news? The Nursing Director was very responsive the first two weeks, but after that I need to search her out for questions/answers.

My mom loves it there! I want to give them all 5's, but that would mean they're perfect. They definitely get 4's - for sure 5 in the friendly department and for overall experience. Based on our experience we would absolutely recommend this community to other families.

The staff was extremely helpful especially with the transition to the facility. They offer lots of activities and even field trips. It seemed very clean to me. I would recommend it to others.

It's a very nice place. I really like the rooms and most of the staff is nice. If you're expecting to get help with loved one falling, they do not have trained nurses but caregivers. Each room has there own air, it is clean air in each room. It's a fairly new place, which is always clean. They have fireplaces on two different levels, and it's really nice.

i like living in this community, its a really nice place. i do feel that the rent is a little excessive, but i do have great amenities such as; an in unit washer and dryer, dishwasher and parking. the management made a mistake on my account and not only did they fix it, but they also provided me with free underground parking for one year. the food is good, i'm 75% satisfied with it - i just wish the portions were a bit bigger. overall, i would recommend this community to others who are looking.

Very professional. Excellent senior staff meaning nurses, director, PR person, activity director.

Due to the pandemic I am only able to go into their great room to speak to my loved one. The communication with the staff has been great. Some of the activities they have available are games and others for the residents to participate in.