Fox Trail Memory Care Living at Woodcliff Lake

Mom lived there for the last 3 years. It was home and the staff were family. They made the last few years of Moms life happy and comfortable. They provided my family and I support and comfort at the end of Moms life. I don't know what I would have done without the wonderful Woodcliff Lake team.

The staff are terrific. Everyone is so warm and caring. The environment is perfect for someone with Dementia

My tour of this community was very nice. The community looked great. From what I saw they do a good job with the cleanliness. The staff was friendly and courteous. They answered my questions, and was also informative. It was a nice tour, but I didn't get the feeling that this was the place for my father. Overall this is a nice community with kind people.

I am not getting the services promised to me in the beginning at Memory Care Living at Woodcliff Lake. [removed] The food quality is poor and very non nutritional. There are only two aids that are there for 14 staff. I was told I need to buy a wheelchair for mom but every time I am there she isn't in it. Sometimes she is in someone else's and sometimes they are in hers. Her clothes are always missing even though we labeled them. There have been several medication mix ups. I am not happy at all with the service I am getting and the amount of money I am paying. I am not satisfied with this facility at all.

My father moved in last month. I visit him weekly. When visiting I normally stay for lunch and activities. I have been impressed with the food and the staff involvement. I would recommend Memory Care Living to anyone with dementia.

I chose it because of the small amount of people there. It's a more intimate setting than being in a large group of elderly people. It's as home-like as it could possibly be. I didn't want my mother in a place that feels like an institution. The caregivers bend over backwards for you. I had an issue with the quality of the food. They were using cheap bread and a lot of canned things. I brough this to their attention and then I saw some whole wheat bread on the table instead of the cheap bread. One thing I don't like is that in the contract it says the common area is for the quiet enjoyment of the residents but there's a couple of ladies that sing and talk loud and especially during dinner, it's disruptive to the other residents and it upsets my mom. The aids do their best but they can't just keep them in their rooms. I haven't seen many activities, so I can't comment on those.