Encore at Mahtomedi

I can't say enough about how wonderful Robin and all the care givers we encountered at Coventry were. We had a situation come up where we needed to move my Mom quickly - the people at Coventry were incredible to work with and did everything they could to make it comfortable and welcoming for my Mom and as easy as possible for me. It took a little work to get medications under control, but that was the only wrinkle and they worked with me to get it taken care of.

I just thought the did a very nice job. We moved my mother-in-law and father-in-law in there. They have since passed away but Coventry was very good throughout the whole process. We had looked around and chose Coventry because it's a new place and it's a very nice set up there. The people really bent over backwards to try and help us any way they could.

My husband moved into Coventry on October 1st. The entire process from initial interviews to placing him in their care has been very positive. While he's only been there three days, I have found the entire staff to be friendly, helpful, courteous, and very focused on making this transition as simple as possible. It's too early to determine if he will adjust in a positive way, but I believe the staff will do everything possible to make him happy and comfortable. It appears they may be under-staffed. Time will tell.

Sometimes the communication is not that great. I'm still trying to get my dad his depends that they said they would get through medicare/the VA. My dad has internet that he doesn't need but that's a comcast problem I guess. I found that it's a lot of follow up, talking to people in the office and the staff and over here and over there to try to get everything together. That's been a problem.

We were seeking a homelike approach to memory care which was person centered and offered a lot of individualized care. From the moment you walk into the memory care community at Coventry of Mahtomedi, it feels like home. The 16 apartments per floor are arranged around a central kitchen/dining/activity/TV area that is well decorated, and spacious, with windows letting the outdoors in. The attendants were engaged with the community members and the atmosphere was cheerful. All the staff we met in the condensed (less than 10 days) intake process were professional, knowledgeable, nice and delivered great customer service. They went to great lengths to accommodate our busy schedules and the urgency of getting mom moved as soon as possible. Her new 1 bedroom apartment is smallish, but it is nicely laid out and more than meets her needs. We moved her in late in the day and throughout the process the Coventry staff were available and stayed at work late to ensure a smooth transition for her. When I went back the next morning to visit her, she said "I love it here!" She has only been there for 48 hours, but the return of her smile which had disappeared at her previous placement is evidence that this is a good fit for her. That is the best part of all.

Smaller facility and rooms. Where facility is located felt a little secluded.

Bldg 1.5 yrs old. 1st and 3rd floors memory care, 1 1 BR (Dahlia $3,500)and studio (Juniper, $3245) avail. Kitchenette, looks like apt complex, take 2 years private pay then elderly waiver program (state/fed assisted programs). They only take certain number of financial assisted residents but would save a spot. Ave age of residents 82, but many late 60's-70's? Worth a tour! May be a bit far NE.