Elderwood Village at Bassett Park

I have given a five star overall rating. We toured facilities that had larger rooms, but they were almost $1,000 more a month. The studio is large enough for a twin bed, small table, recliner, tv and small refrigerator. People are very caring and helpful to the tenants. The reason I put four stars under care services is because when my Dad pulls the cord in his room it takes at least 20 minutes for someone to respond. In my mind that is too slow of a response. Thankfully, in my Dad's case, it was not an emergency. Overall, this is very nice and comfortable with caring staff for the money.

My loved one is still settling in. So far It's been fine. The food hasn't been that great. They should have more fresh produce and fresh food. Other than that, the people are really nice and trying their best. It has been a pretty good experience so far. We're happy. The staff is very nice and friendly. The facility is clean. I'm not sure about the value yet.

They are doing an excellent job. The staff is excellent and very friendly. They are very patient, kind and thoughtful. The food is wonderful. There is one girl who works in the kitchen Kam, she is absolutely an asset, they would be lost without her, she is one in a million. I miss her when she isn't working and when she is, I know that she watches over my mom, and everyone else. Plenty of entertainment, activities. Lisa is wonderful, the front desk is wonderful, the administration is wonderful. It's all so nice.

We are very pleased with them. They are doing a good job. It's clean and the staff is friendly. I don't really have any concerns. We are happy with them.

They can definitely improve their medical service. There's a lot of confusion and mis-communication among the staff in regards to treatment. Much of the staff is friendly, but some of the nurses can improve their attitude. On a positive note, they are very receptive to hearing feedback from the family members whenever I call.

So far we've had a great experience with Emeritus at Bassett Manor! The staff are all very friendly and personable, and they are very kind and considerate to their residents. They strike a good balance between giving my loved on the privacy enjoys, but also making sure he is checked on frequently and his medical needs dealt with.

We heard so many positive comments from both residents and their families, plus the fact my sister and I could both agree that Bassett Park Manor was the best fit for mom, that we were really disappointed in her move. We were not given an appointment time for her move so we assumed any time on Friday was okay. Ended up with actual move on the weekend without the director of health and wellness not being there, confusion about her meds, her room was not ready, and felt we were left to our own devices regarding requesting help with issues. This has left us uncomfortable in that since both of us are out of state that we cannot check on her weekly to be sure her needs are being met. Also, they are being bought out by Brookdale as of 8/1/14, to become the largest provider of assisted living, nursing homes, etc. in the U.S.

Really liked everyone we met here. Jonathan that gave us our tour was very professional, genuine and seemed to be a very good listener when talking about our Grandmother's needs. I liked the one floor layout and the fact that the staff makes great efforts to keep residents on a schedule with medications, meals, bathroom etc. The only thing that was not the greatest...was the room size.

I completed a tour of this facility. All of the staff were charming and helpful, but the overall impression was of a nursing home.

I would gladly recommend A Place for Mom as a valuable resource and for providing a list of qualified facilities. They were conscientious and very patient as I worked with my family to first find a facility in the Buffalo NY area that met my parents very different needs and then ultimately with the passing of my father, to focus on the needs of my mother. Again it was a pleasure. My mother is now a resident of Emeritus At Bassett Manor and is quite comfortable.

They kept raising the rates, and never had a good explanation for why they were doing that. It was a lot more than the regular 3% or so most communities go up. They didn't do much just laundry, and meals, and medication management, and that was it.

The staff are all very very helpful, and so nice, I would give them more than a five if I could! They have been great. The activities and programs they have is great and very beneficial. They have been very helpful.

Now the home has included an increase of $200 for the distribution of meds! This was the norm for assisted living! Individual rooms are not cleaned properly dusting is not done on a regular basis.In fact I cleaned my moms room to find dirt on the blinds about 6 mo worth. This home provides a water cooler near the dining room but no cups when I looked into the water catch it was full and filthy with I can only guess. Your supervision struts but is blind to the less obvious problems. These old problems have yet to be addressed. The home only wants positive responses which in good faith I cannot give.

Wonderful first impression, very focused on mom's health and care.

They offer regular assisted living and they offer 4 levels of care. And they do have, on the other side of their building, a section that is for people with memory issues. They seem to have a little activity every morning and every evening and some night activities. They had a little Christmas Party. It has a good layout. The front wall in the community room is made up of windows and it's clean and nice. I would like it if they had a little higher level of medical staff on duty but that may be the difference between a nursing home or an assisted living facility. They seem to be on top of things. When we let them know we were coming to move in we planned on being there at lunch time, and there were three staff members in the lobby waiting for her, and they all greeted her and told her how happy they were to meet her and have her there. It really made her feel special, and she was confused and didn't understand why she was being moved, but greeting her and learning her name made all the difference. Patrick Shultz, the director(he is just great), picked out meal companions and stayed with her while they ate so she got her mind off the fact that she was moving and while she was eating we put her room together so when she came back to her room she was able to just move forward. They have been as supportive and understanding as they could possibly be and I appreciate that, I sure wasn't expecting that. They have been flexible with me.

The manager showed me around and knew all the patients there and seemed very relaxed.

One floor plan, rooms are all private and very spacious. Lots of activities. Staff is very caring and efficient. Have special events and trips. The location is great, on a quite residential street across from a Catholic grade school. Has several lounge areas where residents can gather. Family style dinning. The food is good. Takes people with wheelchairs, but they have to self ambulate around. My mom turned 100 yrs. in July and loves this place.

I was impressed at first when looking at it for the memory care but they did a real bait and switch on me as far as the money was concerned. If they would treat people like that when they were looking what would they treat the residents like once they were in?

Basset Park was a blessing! I was getting to a point where she would have to go to a nursing home and as long as she can ambulate she can be here, and it's all one floor so she can easily navigate it. I love the layout it's open and homey! The price is phenomenal! Overall I would reccommend the community, it's a good value and very open. They have lounges and nice activities. It's shaped like an H so it is easy to navigate. They seemed to have a good availability. They had a nice party for my moms 100th birthday and released 100 baloons and the activities person emailed the Emeritus sister communities all over the country and to try and get 100 birthday cards and so mom started to receive birthday cards from other staff and residents all over the country. There is always an administrator that works well into the evenings to make sure things are going well and they participate with the residents.

That was very nice and everything but I actually went there by accident. The people were nice and everything but when I went there I probably went to the wrong spot. I was looking for Bassett Manor, not Bassett Park Manor. While I was there the lady told me about the prices and how they do things there. She showed me around and everything seemed nice. Maybe if I didn't know about Bassett Manor, I would have gone to Bassett Park Manor.