Elderwood Village at Bassett Park

I honestly don't know if I would recommend the facility at this point. We have had several issues with communication w them because of the high turnover of both staff and administrators. My mom is doing well there because of the caring staff now in place. We have had issues w billing, medication administration, and transportation to appointments. Hopefully, the new administrator and staff will stay longer than a few months but I'm highly doubtful.

Staff turnover had been crazy for awhile, but the past month or so things seem to be improving.

My loved one has settled in to Elderwood Village. Things are great and I would recommend this facility to others.

I would recommend Elderwood Village to others looking for care.

Staff is wonderful. Very Friendly and attentive. But, communication is not the greatest. Need to ask, versus being updated. The food is okay, as per my mom. They need to watch her Lactose Dairy Free Diet. They don't always follow it and she ends up sick. The housekeeping stinks, her room is never clean. I do her laundry, change her bedding, and clean her room and bathroom. All in all, I know she is safe. Bad timing right now, as they have several residents and staff with Covid. Leaving my mom in her room on lockdown and more staff shortage.

Staff is very friendly. Housekeeping and maintenance do an excellent job. Communication with family is lacking at times, but has definitely improved after my mom has been there for a few months. My mom enjoys the food and has even become more social since moving there. She has also started to become more active in the offered activities, which is awesome. My one suggestion is to have better direct communication with families after someone moves in. I would definitely recommend the facility to other families.

We have had a very pleasant experience so far. The peace of mind has been wonderful. My loved one has been very happy here. The staff are very helpful, and helped with a smooth transition into this community. The staff communication with the family is very good. The community is able to provide medication management, bathing, dressing, and hygiene care is some of the care they are provided.

They are doing a remodel currently. My loved one is kept busy with activities. It is an okay community. The staff is very friendly and they have been good at calling when an issues arises with my loved one.

I would tell others that the community had been helpful. My loved one has been there about a year, and enjoys it. The friendliest of the staff is a standout to me. Most of the time my loved one gets help, there are occasions where they have to call the nurses back in. The activities are limited due to the pandemic. There are some meals that my loved one doesn't care for; however, for the most part the food is decent.

The staff is very compassionate to the residence and the family. Their communication is very good between the staff and the families they keep us well informed and call back quickly. The community is always busy with something going on. I would recommend this community to others

My sister in law was in the memory care unit. We chose Elderwood Willage at Bassett Park because of the availability, the location, as well as we heard some good feedback from a family member who knew someone who was here. The room sizes were smallish but adequate. I would want people to know when looking into this community that they were very helpful in explaining the process and giving a tour. They were very cooperative and it made the process easy on us. I would recommend to a friend or family member.

I was very pleased with the tour, [name removed] has been very helpful. Looking forward to getting my mom into your facility/community. Thank you.

This facility was recently changed to Elderwood at St. Gregory Court. The staff is amazing and very attentive to all of my Dads needs . Dad calls it his “palace” and not only is he happy with his new home but we are thrilled with the level of personal care he is receiving! I highly recommend Elderwood at St. Gregory Court!

Bathrooms in residences are filthy and not sanitary..cleaning staff doesn’t wash bedspreads. Someone needs to look at the cleanliness of these rooms. Blinds have 2 inches of dust on them.

We like the care at this community. The staff has always been caring. The community needs to be kept up more. The menu was nice. They staff tried to get my mom involved with the activities that were available for the residents who wanted to participate. We would recommend this community for good care for other families.

Like most of the Brookdale's this does predominantly only offers rooms or studios, not real apartments for those who need assistance. We have been told that there are a few one bedroom units, and if any of these are available, we will go and take a tour. Nicely, the people as the Kenmore said they would look into it for us...as my mother still has friends in the Williamsville area, that would make more sense to us than moving them up to Kenmore.

I toured this community for my mother, and her needs. The community was decent, but this was not the community for my mother.

My mom has been recently placed in the memory care unit and although it is very expensive I am very pleased with how things are going for her. Her health has not been the best but I am thankful for the caretakers that have been looking after her while she is there. I am comfortable with the services they have been provided and think they are very compassionate people. Overall I have no complaints and would recommend it to anyone.