The Amberleigh

Recently moved my 95 year old Mother from out-of-state Independent Living to Amberleigh Assisted Care since she needs the availability of 24 hour monitoring and nursing/aide care. Overall experience with Amberleigh has been positive. The facility is clean and her room is spacious and comfortable. Responsiveness to call button is sometimes lacking probably reflective of staffing levels. The meals are generally good but nothing special. Overall, I would recommend.

Our family is extremely pleased with our decision to place my Mom in the care of Amberleigh. With Mom coming from Florida after the recent hurricane, we were grateful to have [name removed] guiding and supporting us through the difficult time. [name removed]was accessible, patient, and took the time to answer any and all of our questions. She helped us through the entire process and helped to ensure Mom's transition was as easy and comfortable as possible. [name removed] professionalism and sincerity, along with the competent and caring nursing staff of [facility removed], we are truly grateful for Amberleigh and will continue to share our wonderful experience with others.

I have always enjoyed activities. Then, hospitalized a number of time, but now I am better and enjoying activities again. [names removed] are "the best". The selection of activies is great!

I love coloring ! I love exercise. I love games.

Very friendly community, lots to do if one is willing/able. Food quality is lacking, many residents are complaining.

Overall we are happy. The common areas very clean. The staff that is there (shortage!!) We gave the care services a 4 only because I think they have some growing as a company to do. The meals are a 3 at best, the dining situation has been the biggest let down. We address this regularly, very degrading how meals have been delivered. Not appealing, not even edible at times. Continued improvement is needed. The value for cost is a 4 because of the meal issues and the additional cost to my parents

Food was mediocre at best, often badly organized Care was minimal, we were on our own Activities were minimal Room repairs were done quickly Admin staff was pretty MIA after we arrived

The room choices, sizes and prices are well organized. [name removed] was a pleasure to work with. She is easily available and answers calls promptly. The facility is a little old but they are always working to update and upgrade it. The only complaint we really have is the food could be better.

The biggest issue is the food. My children worked at Amberleigh when they were in high school. They were properly dressed and trained. There were 2 menu items every night plus alternate choices. Now the menu consists of lots of pasta, ground beef and chicken legs. The dining room runs out of things. Sometimes coffee and milk! There are several stores a stone's throw away. The food budget has been cut. The cook has to make do with what they have. My mom says it's getting better. She is an eternal optimist! She says the people ( residents) are what makes the place great. Also her apartment is lovely!

The staff is great, however they are short staffed and overworked. There is a high degree of staff turnover, which is very concerning. The meals seems to be inconsistent. My mom likes some of the meals but says the "hot" meals are often cold by the time they are served. My mom is taking advantage of and enjoying the wide variety of activities. The activities coordinators are wonderful. It's a nice apartment rather than simply a single room, which makes it very homey and comfortable. The transportation to medical appointments is a big help and the driver (name removed) is wonderful.

It is less expensive than nearly all of the independent living senior communities in the area. In this regard it is a good value. However in the 20 months that I have lived here, my rent has been increased twice, and not at the time my lease would renew. Management (which includes the corporate owner, [name removed]) doesn't really care about what we want or how we feel. We have an elected residents council, but it has no real power. More often than not it is very stressful living here. The dining room was the worst example, although organization things over the last couple of months have gotten better. But all I hear from people who have been here for more than three years was how good the food was back then. I know of one woman who has been here 14 years and has decided to move to another community. I would stress the aspect that it's a very friendly place to live. I am not unhappy that I decided to live there. I love my apartment: it has two bedrooms, and the second one is large enough to accommodate my bookshelves with my books, vinyl records, CDs and DVDs.

Great sales pitch! Don’t Trust what they tell you. Mom was there for 10 months food is terrible I wouldn’t feed it to my dog. She didn’t get her showers unless we complained and was supposed to have them two times a week. We were paying for level three care one day I was told by a nurse she wasn’t on level three she didn’t know, At that level she should’ve had care helping her get dressed and being taken for meals Amongst other care she should’ve been getting at that level she was not. she sat in that room with no one checking on her. Unfortunately mom passed away we were told we had to give a 30 day notice how do you do that? In the end we had to pay for two weeks. They can’t keep there staff no one returns call. Do your research before you put your loved one there.

The staff was amazing...from the front desk to the engineer who fixed the TV... to the beautician who offered to do her nails...I felt like they really wanted to help ME!!!...by taking good care of my mom...my main concern was about her eating ... the meals are included but she's not mobile enough to get to the dining area... So what do they do???!!!.. bring her meals to the room... That sold me!!!... When we entered the apartment she was in awe of how nice everything was... She's already had 2 respite stays... Thank you soooooooo much for the peace of mind you all provide!!!

I'm happy with the experience. I wish they could keep track of residents' belongings and clothes better. My mom is always wearing someone else's clothes despite everything being labeled. I wish activities were a little more differentiated. it's very expensive!

Overall, the experience at The Amberleigh has been pretty good. However, the food quality has been poor for awhile. The place has gone through quite a bit of kitchen staff. There was recent turnover again. Corporate came in and said that they are trying to improve the food and dining service. The past two weeks have seen some improvement, however, at the 2nd dinner sitting the kitchen ran out of food for the last table and four residents did not receive dinner. Quite a few residents did leave because of the food difficulties. The activities are pretty good. They bring in outside entertainment, Saturday night is movie night. The hairdresser, [name removed], is wonderful. As for the value for cost, my mother has had 2 rate increases in less than 2 years. Because of the food, a lot of chicken, pasta, rice, unless the food greatly improves I think it is overvalued.

The staff is wonderful. The housekeeping is okay. The meals need improvement and are served cold. I would recommend the facility, but not the food.

I moved my sister in to Amberleigh about 6 months ago and everyone has been fantastic. First of all i[name removed] s amazing, she is so helpful and is always there to answer any of my questions and always gets things done. From when we first moved my sister everyone has been great, from the little things like hanging pictures for her to care has been excellent. Whenever we call they always are always there for us which helps with the stress of moving a loved one away from their "comfortable" home and to something new.

The management and staff at Amberleigh have created a true community. The residents are treated with care and respect. The services are exceptional and ensure that the safety and quality of life for all residents is primary importance. The facility and it’s staff have been a great experience for my mother.

They need to get their food service situated. It's a regular occurrence that they don't even serve meals and/or run out of food. It's nice, but the food situation is a huge disappointment. These folks are counting on (and paying for) 3 meals per day and not getting them. It has a drastic impact on the health and wellness of the residents. They appeared to have everything needed.