The Amberleigh

I never had a question, or a concern, that was not handled immediately. Everyone has been so kind., helpful and friendly.

I'm very happy at Amberleigh. I have everything I need here.

Cleanliness - They clean apartments weekly but do not scrub bath floors grout, etc (very "light cleaning") Meals/Dining - Food is pretty good. Portions sometimes too small. Issue: limited accommodations for dietary restrictions. Dining may be a bit short staffed... Several times in recent months had no coffee available for residents Activities - Unknown... Overheard someone say grocery trips don't always allow enough time to get necessities. Shuttle isn't always available for appointments so scheduling early is recommended Value for cost - Overpriced for apartment size but overall a nice complex. Meals are a perk. Additional storage is needed, and closet doors that allow better access

I am not putting my info down here. Someone that is in this place I know. This place is terrible I won’t put my dog in here… These clients are elderly and their family are paying for you to take care of them. Maybe there aren’t enough people working but as a business, you need to figure this out.

It has been a very good experience. We chose The Amberleigh because it was a good value for the money but also I really liked what I saw when I went to tour and the staff were all great with me. I feel very secure that my mother is here, they have been very good with her care. I would recommend the facility to other families looking.

My overall experience has been nothing but great. The folks at Amberleigh have tried to go out of their way to accommodate my parents. I was a little concerned at first as I felt like they moved in and then were "forgotten about" but when I was back there (I live in California) on my last trip I brought my concerns to [name removed]and she looked into the protocols for new residents and noted the error. At that point I saw an immediate change and the proper introductions of the staff began right away. I was so happy I chose to speak to her as I wasn't sure if it was my parents or there was truly a gap, I again had total trust that I made the right decision to move my parents to the Amberleigh. The cleanliness of the facilities is very refreshing as it is decorated attractively, always someone cleaning up the common areas. The rent includes weekly housekeeping which is amazing!! The staff knows everyone's name which brings smiles to those acknowledged. They engage in quick hellos, maybe a short conversation or if needed they help. Very friendly. My parents are in independent living, did have a slight concern when they had to pull the help cord and the staff that arrived it not know what she was allowed to do and left, thankfully my husband and I were in the building. Again brought this concern to [name removed] and we were assured it would be addressed. Thankfully she just took a non-life threatening fall. We also better understand the situation and are not concerned with the quality of care in that situation. Everywhere has new on boarding staff! The food is freshly prepared, they have an amazing dining room menu and for those like my parents can have it delivered for a small cost or pick up to go. The activities are abundant and have what appears like- something for everyone! Movie ?? nights too! As for the value for your money- how can you really justify your loved ones safety and comfort? Judging from what my Dad had in California my Mom & bonus-Dad have in New York at the Amberleigh at 2/3s the cost. So the value in my book is hands down amazing! My biggest and most wonderful experience was working with [name removed]!

Our loved one is truly doing well there. It is a bit challenging because she is blind but very few other residents are, but she is finding her way around, attending exercise classes and meeting some friendly people. The outside vendor of choice for nursing is good. When it comes to the meals there is not enough fresh vegetables, some food is difficult for senior, dining hall is short-staffed. For the activities the time slots are double booked or conflict with meals, some activities on the calendar do not take place.

The staff is very nice. The food has been better. We picked this community because, everyone was friendly, and it was a close location to my home. They have nice apartments. Overall, my loved one is very happy. It's a pretty welcoming community.

The Amberleigh community could use some updating

Recently we had to make the tough decision that our mother can no longer safely live in her home by herself. The transition into a senior living facility was worrisome to all of us. “[name removed]” welcomed us with open arms on our tour. She took the time to answer our many questions we had, and was extremely patient with us. The staff seemed extremely friendly. Mom once even said on the tour “everyone is so nice here”. The food Looked top notch comparing the other places we visited… that looked like cafeteria style. Our family feels at ease knowing she’s in a place she’s happy with and safe.

There is high staff turnover, poor leadership and inconsistent care.