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Desert Cove Nursing Center in Chandler, Arizona is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Private, Semi-Private
When you think "nursing home," what usually comes to mind is a place for people who need long-term medical care. That's true of our nursing home, but we also offer short-term help for people who just need to get back on their feet after an illness or injury. Whatever your specific needs, our goal...
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A Place for Mom has scored Desert Cove Nursing Center with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Desert Cove Nursing Center has 2 reviews with an average "overall experience" of 1 out of 5.
My mother was accepted here from Chandler regional hospital. She was weak and not feeling well. Within 4 days she indicated she did not want to be at the facility any longer and wanted out. I called her twice later that evening, she had not received her 7:00 medications at 8:30 and had her call light on for 3 hours, with no one answering. At 10:00 I received a call from the facility that "something had happened". When I arrived, she had passed. The EMS team was very helpful. The nurse in charge, when I asked what was the next step, informed me to "google some place to come get her" There are some very caring nurses and aids in the daytime hours. Overall poor care and I would not have any family members stay at this facility
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BEWARE! Desert Cove was the center picked for my grandfather after his hip replacement surgery. After reading their already low review rating I was a little uneasy placing him there. At first I was greeted by the admissions director [removed], where I discussed my concerns and explained my situation (having two little ones, which they don't allow, and living an hour away, with conflicting schedules; I explained the need of communication). I thought everything would be uphill from there on out, but I was very wrong indeed. On Saturday, 3 days from my grandfather's arrival, I visited him and noticed his wallet was gone. I reported it immediately to the front staff and the nursing staff after searching the entire room. I was told I would get a call Monday morning from [removed] the director of social services, but no call ever came. I called on Wednesday and spoke to [removed] the director of case management, who I had already left a message for prior and never heard back, I asked her what the status of the investigation was and what I can do to prepare for my grandfather's next step. She provided some good information, and I was grateful, I was hoping that the wallet was just thrown in with the laundry and she told me that she would leave a packet for me to pick up that evening at my visit. When I showed up the packet wasn't there and instead I found a police report. A police report was filed without my knowledge and with my grandfather who was then only 50% cognitive (he didn't even give them the right address...). On Friday I checked my grandfather’s bank account to see if anyone tried to use the cards and noticed there were two ATM inquiries, confirming indeed the wallet was stolen. No longer could I allow the benefit of a doubt and I called the executive director [removed]. After leaving a strongly worded voicemail regarding my concerns and desire to speak with him I got a call from [removed] at 4:28 pm on a Friday with a voicemail saying [removed] handed this over to her and she gave a list of things starting with how she was off on Monday. The fact that the director didn't think my concerns were important enough to even warrant a personal call back is shocking to me, seeing as I left a voicemail that there was now a confirmed theft on his premises and I had a list of other issues with his staff. Again I hoped that would be the worst of this whole situation and tried to focus instead on getting my grandfather to his discharge date a week away, by this point. This last Saturday I went to visit him and asked him how the care was, in my mind I thought "well, if the care is good then I can deal with this headache for a few more days.." and this is the experience he shared with me; he said on Friday he had to go to the bathroom (he can't get up and down by himself) so he pushed his call button, a man popped his head in, so he told him he had to use the restroom, the man said he would go get someone but no one ever came, he pushed the call button again, and another person popped their head in, and again they said they'd get someone, and again no one came, he did this TWO more times for a total of FOUR times and no one EVER came…so my grandfather was forced to poop on himself and sit in it until someone came to change him. That is the most inhumane thing I have ever heard and it makes me sick thinking that someone I love had to endure that experience in a time that he is supposed to be "in recovery". [removed]. Please do not send your loved ones here, and I hope that someone out there reads this and has the power to do something to stop this from happening again. I share my grandfather’s experience in hope that it serves as a warning to any and all who are considering Desert Cove.
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See what the neighborhood has to offer and what’s nearby:
Desert Cove Nursing Center offers Private and Semi-Private. Learn more.
Call (480) 899-0641 to reach a resident at Desert Cove Nursing Center.
To reach a resident at Desert Cove Nursing Center call: (480) 899-0641
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.