Deer Creek Senior Living

The staff here was very caring, but there was a lot of turn over. Unfortunately, they were unresponsive to my mother if she used the pull cords in her room to request help. The food service was sorely lacking. The food was inadequate, and they didn't pay attention to her likes, dislikes, and nutritional needs. I once spoke to management about this and food service greatly improved, but only temporarily. They also did not keep on top of her medications. For example, after she returned to Deer Creek after a hospitalization, I went to the pharmacy and took her new meds to Deer Creek right away. I also gave Deer Creek them her discharge orders which included her new medications. Almost a week later she was still not being given her new meds because the "person who checks those in has been out". I ended up moving my mom to another assisted living community. I regret having placed her in Deer Creek. My understanding is they are under new management so maybe things have improved. But my mother's experience there was not good. I wish I had moved her out sooner.

Deer Creek is a pretty good place. It's not a fancy place. However, they are quick to respond to any questions or concerns I may have. The food is inconsistent for my loved one. I've had to intervene and once I do that it is corrected. I believe they had to replace their chef.

Not a good experience - too little care for the cost and too many patients per the inexperienced caregivers.

My parents are doing well at this community. So far everything is going well since their move. The cleanliness of the community is very good. Everything is very nice and clean. The staff is very friendly, and they have been very helpful and polite. They have nice activities available for the residents, and that is good for my parents. The meals are decent. Overall it has been a good experience so far, and I would recommend this community.

We habe been pleased with the overall experience to this point. The surroundings are warm and more like being at home. The previous facility that Mom was in was more institutional and sterile in its stricture and environment. Brookdale Desoto is a much nicer environment and Mom enjoys all of the scheduled activities.

Well everybody was really nice. The lady who showed us the property was nice and we had a special issues with my mother, she was paralyzed and we were told that they had care in place for her, and they told us really impressive things, but we had to install a nanny cam to check on my mom to make sure they were doing everything that they said the would. I think a lot of it is transitioning, because they just lost their head nurse, so as of right now it kind of depends on who is there that day if my mom gets the care she needs.

Brookdale has been great so far! I don't have any major concerns or complaints. My loved one has dementia so it's hard to know for sure, but I think it wouldn't hurt to do the laundry a little more often. Other than that I would say it's working out well.

Other than it takes a while to get in the door, they are doing a good job. They take good care of mom. She says she's always busy. She says the food is good, and she is gaining weight. It would be nice if they had some way to scan your fingerprint to let you in if you are on the approved list, or something.

They have really done an excellent job at making mom feel welcome, and making him feel included in everything. Everything I need for me has been handled very well. I can say that I think it might have been possible for him to have been monitored a little more, as he tends to stay on his own and I feel he could be encouraged to get out a little more.

Before making the decision to move my mom to SH Desoto, I looked at every Assisted Living in my immediate area (I wanted my mom to be close to where I live) & made the decision to move my mom here. Overall the staff at SH Desoto are so pleasant, helpful, loving & caring! Before making a decision, I visited several times & each time I did, everyone was just as nice as the time before!! I visit frequently & every time I am there, everyone is so nice & caring to the residents that live there. My step dad passed away & my mom has moderate dementia, but she is still very mobile & needs to stay very busy, however can not live alone or drive any longer. The Activities Director is so good about having things for them to do, which is great for my mom. She always takes their picture during special holiday celebrations & if we aren't able to be there, she will text or email them to me so I can see how much fun my mom is having! They also have church service on Sunday morning, praise & worship, Bible Study during the week, along with many other activities. They always go to their door, before each activity & let them know it's time for that particular activity. Even though each resident has a monthly activities calendar, they realize some of them can't remember. They check on them all the time, especially if there is a resident that deviates from their normal routine. Like my mom fell back to sleep one morning & missed going to the dining room for breakfast. One of the staff was down at her apartment immediately checking on her! She is always saying the meals are very good too & they give them a lot of food on their plate. As a matter of fact, they have Family & Friends nights, where all the residents can invite family to eat dinner with them. Plus me & my husband have been there visiting during dinner & the food is good! My mom has never been alone in her life & I was so worried about her, but from the first night she was there, she has felt right at home. She loves her apartment, the food, the friends she has made, the staff, the activities, everything about her new home, which is such a blessing for me! I also have a friend & a neighbor that have loved one's here & they all like it very much. You may be able to find another community in the area that may be a little newer, but you won't be able to find another one that has such a friendly staff. They truly love & care about the residents that live there!!!

Initial tour of the facility was very pleasant. At first, I felt it was too good to be true. Went back again with another family member to get their opinion; it was favorable. Also a close friend visited they liked the smallness of the community. The residents were friendly and had a sense of caring for the others. There seem to be no seperate of race - good feature because once you reach that age and share the same ailments and situations...everybody is the same. So far the staff has been helpful and supportative to me. In my situation, I had to relocate a dementive relative from California to Texas alone an extremely hard task. Sterling House - Desoto staff has been GREAT.

I chose this community for my mom because she does have a friend who is also in this location. It was also very nice, clean and friendly. We looked at several other places and this one really stood out among them. Just was the right fit for my mom.

My mom moved here and we loved her apartment and the people at the DeSoto Sterling House. They had good food and great activities. Unfortunately, they were not adequately staffed to handle my mom's fall risk mixed with her dementia. I would recommend a smaller patient/caretaker ratio for patients who need close supervision. However, I'd recommend this place to anyone who is capable of staying in their own little apartment with assistance. Mom fell within the first six days, broke a bone, and had to move to rehab. We were sorry to move her out, but her fall risk was too great.

Great accomodations.

Loved place & people

Really liked, considering.