Cypress Assisted Living IV

The staff and caregivers at the facility were very good. They came properly when called and tried to meet the needs of the patients. I would definitely recommend Cypress assisted living to others looking for care.

Smaller size so more attention to my loved one. Close to my home. Reputation of owner. It is a loving community that is responsive to residents and family. I would recommend.

Noted staff dissatisfaction with leadership who appear sometimes disengaged. The facility very clean, not smelly. Staff very friendly & willing to assist change of staff frequent but all have beavery kind & efficient. For quality of care some what over priced for assist provided, short staffing sometimes, mix up clothes between residents. The meals have gotten better with more mechanical soft & finger foods as my husband forgets how to use utensils. When it comes to the activities they try very hard with TV, music. Painting, games, need more action or movement & tv programs to more sports or outdoor scenery for males

I have a family member here for over a year and I am impressed with the care and compassion the staff gives him. There is always activities going and the I really enjoy be part of the activities. The nurse is always quick to reply with any problems that may occur. The ED is so friendly and helpful and always engaging with the residence. I recommend Cypress Assisted Living IV.

It's like my loved one has found a new family. The staff is very caring and very family-oriented. And their communication with me is good. The facility is very open and airy, and it exudes a happy feeling.

We really like the design of the community like the hallways, the physical set up and the layout. The staff members and just how friendly they were really stood out to us. We would recommend The Addington Place to other families looking.

I am moving my loved one out of this facility. When I was sold the marketing person showed us all the shiny beautiful things. Once we moved in, none of those things happened that were promised. His clothes are being washed with other residents clothes. When he first got here he would ask to use the restroom, he no longer asks because they have taught him to urinate on himself because it was easier for them to change him than to take him to the bathroom. He fell a couple of times and no one ever notified me. It got to the point where I hired my own agency to come sit with him at night so I know he is being watched. Administration does nothing, when I have reached out I do not get any response. We went 2-3 times a day everyday for 3 months and this is what we saw, so I cannot imagine what it is hard to imagine what it is like for those who do not have any family to check on them. It has not been a good experience and I would not recommend them.

The staff truly do care which is most important to me From the director all the way to maintenance they are helpful, all really care, they are always open to any suggestions, they give great feedback, and always return my call if I have a question. My mom is happy, alert, and she looks well, It has been a great experience They know right who my mom is and who i am, and they make that connection. The food was always good and the sous chef is awesome.

The staff and management makes a big difference.

The staff and management makes a big difference.

My Mother has lived at Autumn Leaves Cy Fair for several years. Over the years she has become more combative. Last week I had the sad occasion to see her during one of her episodes. She was verbally and physically abuse to her caregiver. The caregiver was nothing by kind and understanding. She was doing a very difficult job. Thank you Autumn Leaves for handling a very difficult situation with care and grace. [Name removed]

My loved one has been at this community for a few months. Her place is aways clean, and the people that live there are clean as well. The management staff go above and beyound for the seniors that live here and truly it feels like home. I absolutley feel like my mother is being taken care of physically as well as emotionally. Great Place !

I brought my mom to Autumn Leaves Cy-Fair in the fall of [Removed]. My mom was ambulatory at the time and I was impressed with the facility, the staff, the activities provided and the level of care my mom received. The staff would play cards and dominoes with the residents until they were ready for evening medication. There was a nurse on staff until at least 10p and the administrative staff was there late in the evening. Things were absolutely great - until Feb/March if 2017. Things started changing. The staff that used to be around were absent - especially in the evening hours. When I'd visit in the evenings, the residents were ""parked"" in the halls and sitting areas while the aides were sitting elsewhere on their iPads and telephones. The evening activities for the residents no longer existed. There was no longer a nurse available in the evenings. My mom's clothing, that used to be washed promptly and returned, now began to disappear. In March, my mom had a medical crisis that left her bedridden. It was then that the real problems started. Some of the problems were as follows: * My mom's door was left unlocked and/or propped open even though the policy was to keep the doors locked for the residents protection. Once my mom was immobile, this was extremely important because there was a younger male two doors down that would assault females. I know this from personal experience as he improperly touched me as I stood in the hall waiting on my mom to receive her meds. I complained to the staff and the aides, but the problem kept recurring. * The evening and weekend aides were inattentive. I got there one evening and could hear my mom screaming ""help"" before I turned the corner to the hallway where her room was located. I went in her room and she told me she had activated her call button to be cleaned and was getting no response. I set the timer on my watch and waited for an aide to show up. Eight (8) minutes later, an aide showed up. She swung open the door and in a loud, harsh voice said ""I told you..."", then she saw me sitting in the chair and her whole attitude changed. She said my mom had just turned on the call button - then I showed her the timer. * Shortly afterwards, the nurse from Hospice called me to let me know that when she arrived, my mom was in her own waste to the point it was drying on her skin. The nurse informed me that no aides came while she was attending to my mom. * Aides retaliated against my mom after complaining to management. I don't know of [Removed], but they talked rough and ugly to my mom. Each complaint brought about a new confrontation. * The director was not at the facility to address complaints and complaints told to the nurse and office managers were not relayed to the director. After the aides verbally [Removed] [Removed], I began to fear that they would do other things to retaliate, so I removed her from the facility. I called the corporate office to say what was going on and was directed to an employee that no longer worked for the company. After two weeks of leaving messages to the ex-employee, I was directed to the regional director who always has a full voicemail box and did not return my call until I spoke to the VP's assistant. After all of the calls, complaints, etc., Autumn Leaves wants another full months rent saying that I should have talked to the director (Who was not there). The nurse and the office staff said I talked to them ""once"" and the director said they never told her anything. They put you in a no win situation when your relative is not being properly taken care of and develop amnesia when confronted. If you plan to put your loved one at this facility, go several times on different days. Talk to some of the other family members. Make sure the level of care is consistent and not just a show to promote the facility

I am so grateful for the experience we have received at Autumn Leaves of Cy-Fair. It was such a tough decision to move my mother to a memory care community. I visited AL many times, and every time I was welcomed with genuine loving hospitality. I love the "homey" feeling I get with each visit. The relationships the staff has with residents and their families is amazing! My mother is so happy and well taken care of...love this place!

We like this community for the care that we received. The staff was very nice and attentive. the variety of meals looked appealing. They offered nice activites that she enjoyed with the other residents. We were there for short term care. We would suggest that other families considered a tour the community for care for a loved one's needs.

My husband was only at this community for a short period of time while I had to go take care of something out of town but while he was there I was comfortable with the quality of care that he received. The staff where great and gave me a piece of mind while he was there. He really enjoyed the meals and had no complaints about the activities throughout the week. Overall we where pleased with the experience and would recommend it to anyone.

Thank God for Autumn Leaves! Following my loved one's fall and subsequent hospitalization, finding a place that specializes in memory care became an urgent necessity. After visiting a few places with family members, we opted to choose Autumn Leaves of Cy-Fair as it left the best impression and the warmest welcome. Our questions were answered to our satisfaction. The brightness and design of the facility was most attractive and the staff is truly caring for the residents. Their programs are helping the residents to use and develop whatever skills they still possess. Their planned activities include visitation and religious services from nearby churches. The location was also very important as it is close to home.