Crystal View Lodge

My mother in law moved in before COVID. They had a dedicated event coordinator, did mystery tours for the residents, the staff were pleasant. Since the latest manager arrived the place has become much less of a community and more of an institution. 1. There is no longer a social/event coordinator this duty is performed by someone as a secondary duty. 2. The bus, when working, does medical appointments, and a weekly shopping trip to the local mall; 3. Expect very independent living. Management will stress this if there is any suggestion of needing a hand after you have moved in; 4. Don’t nod off in a chair in the Atrium; you risk having the Manager jolt you awake and scold you. 5. Don’t expect a lot of choice at mealtime, or any accommodation if you have dietary needs. 6. Don’t arrive over 5 minutes late to a meal or you risk not getting served Don’t be fooled; this place may be on the low end in terms of cost, but you can find much better for the same or a slightly higher price.

We were looking for a Retirement Home for the future. A friend told us about Chrysal View, so we went to look. We were amazed when we saw it. It stretched over so much land and it was beautiful. We met the Marketing Manager and set off with her to see all of Chrystal View. We met happy seniors in the afternoon bar, lovely, large dining room, .a library that stole my heart and a gym. Next, we went to see some rooms where we would live.We wanted a one bedroom with a den and found it on the 4th floor. It was carpeted in beige and it was so clean and the staff so friendly. There was activities galore and movies too. .ISo, if you are looking for a place to retire, look at Chrystal View I bet that you will love it..

We picked this community because of the cost. My sibling was only there for a few days but it was a good fit for him. I would reocmmend to others.

Limited attractive regular activities We seem to be reluctant to make changes - co-ordinator does a good job but suggestions usually go unheeded. Food varies. Sometimes good, sometimes awful. Unfortunately it seems that when potential clients come to a meal, that is a a "bad" day. Library, TV room, etc. are comfortable and attractive, as is the atrium. The "competition" has a weekly cocktail hour - it was a toss-up where I came!

This place is very different than most senior residences. Building 20 years old and is a lodge. Contains separate buildings for 2 bedrooms and others. Nursing care is out-sourced on-site. Residences are to purchase their own health care packages . Have a very independent fun, active group, strongly promotes independance. Very open to new activities. Red Seal chef and food looks awesome! NEGATIVE: property does not have much walking area. Park is 2 blocks away. Can only handle independent and assisted living residences. Since this Lodge is older many of the rooms have older furnishings. (cabinets, refrigerators, facets) slowly they are modifying their rooms but are not opposed to the resident to upgrade themselves.

Mostly, we enjoyed the friendliness. The meals, not so much. We are mostly vegetarian, but do eat and enjoy seafood. In comparison. Still, the Chef did his best, would come to our table on occasion and for one meal, treated us with the best veggie burger we've ever had! We would certainly consider coming again for a respite stay.

Crystal View is a beautiful, well maintained community. The staff is caring, pleasant and accommodating. I am enjoying my stay here.

They were very nice there, but it was just not for her. The service was fine and I don't have any complaints.

The staff is extremely friendly. They do not have real nursing on site, which is a drawback. My Dad's number one reason for not staying here is that he found mealtimes very stressful because of the open seating arrangement. He felt like he was opening himself to rejection three times a day by approaching tables and being told the seats were reserved for someone else. He started dreading meal times. He found the people cliquey and unwelcoming. From what I observed many people were quite friendly with him, so I don't think that is quite accurate, but I think the constant stress of worrying about where he was going to sit coloured his perceptions. We will be looking for a place with assigned seating. Everything else was great. Thanks again for accommodating my dad. It was an important experience for him.

I have no complaints with how things are going for my loved one since she has recently made the move into this community. The staff have been very friendly to her and have accommodated her needs as best as possible. She has been enjoying participating in many of the activities and the social environment at this facility. My mom has mentioned that meals are either hit or miss at meal time.

My wife and have lived here nearly two weeks, and we cannot rave about how much we love it. The staff are very friendly and we have met and made many new friends. Could not ask for a better place for a senior to live.

I was only at this community for a short period of time but while I was there I have no complaints of how things went. The staff were friendly and made sure to accommodate my needs as best as they could. The meals where just fine and they had a lot of variety to choose from. I just ended up moving out because it was a little to big of a facility for my liking.

My experience was wonderful. So much more than I could have ever hoped for. [Removed] was not only knowledgeable regarding the residence, showed such an incredible understanding of my situation. I never felt as if I was being rushed into a decision and he spent all the time I needed to make my decision. It has renewed my belief in the basic goodness and kindness of people in your business. An added bonus is your Pet Friendly Policy

We are at this community for respite and it's going fine. It is clean and well maintained. It's a lovely facility and there is enough space to move around and get through. All the food is terrific and we had 2 to 4 options to pick our meals. We did not really get involved with the activities they had. We had looked at this community before as a potential retirement living and with our experience we would come back.

Very pleasant greet. Tour was thorough.Very willing to work with you to get you into their home. Great with follow up and quick response yo my questions.

My mom and brother are doing very well here. it is a nice and bright community. Their rooms have a nice layout and I like the rooms too. The staff are excellent to communicate with and really, really exceptional workers. I have no complaints about the facility's cleanliness. The meals are good for the most part. I would absolutely recommend them to anyone.

We visited Crystal View Lodge in Nepean, Ontario today. We found the rooms smaller compared to other Retirement homes we have seen. Not as clean as expected. This home has a few Residents who are allowed to smoke in their rooms on the first floor. We could smell smoke all the way down the hall, that being said we are non smokers. We also noted they are not staffed for Registered Nursing personal of any kind 24/7 which made us feel it was unsafe for our Mother to live there. All of this information made us decide to drop this Retirement Lodge off of our list.

The reception we received to organize something for my mom was exceptional. The facilities are pristine, elegant and the staff is very friendly. My mom will only be moving there in 3 months so it is hard to assess, but so far so good. Fine-tuning some administrative issues is a little more complex then I would like (cat & mouse chasing); a little disappointed with that. Zofia (head housekeeper) really makes the experience delightful for my mom.

Up to this point I have been pretty pleased. The people have been very friendly, and the place is well kept. They have lots of things offered to do. They have a beautiful dining room, and the food is good, with an excellent chef. I haven't found any hidden charges up to this point. I liked the whole setting, it had a comfortable look to it, it was very inviting, that's why I picked it.