Concord Place

When we placed [name removed] there we were promised many things that weren't accurate...at all. Room smelled terrible. Sheets weren't changed in a timely manner. He had zero help in showering and keeping clean. He fell one night and hit his eye on his walker. He wasn't found for 5 hours. The cleaning lady is the one who found him. He subsequently lost the vision in that eye. I brought him home from the hospital and we brought his things home from the facility. Nursing care was spotty. We had to fight to get a urine test for him. He seemed to have a uti...running a temp. It took over a week to just get a nurse in. There is so much more. I understand they have been purchased and things are changing. It's about time. I'm not sure I would recommend it to anyone, but the change hopefully will clean it up.

They were not able to handle the needs of my loved one. They did not help my loved one to do anything, as it relates to care services, that were needed. I was very disillusioned with my experience.

My husband came in very poor shape from neglect at another facility. He is happy and healthy now. It is such a loving environment. You fell at home there.

I would recommend this community to others for their loved ones. The building layout, the staff is designated to each section of the property, and the amenities of the community are some of the standout items of this community. The staff was willing to communicate. They were always available when you called. It was sometimes hard to have the staff call you back.

Our Family has been so thankful for the care they give my mom. She loved the activities and care takers. I can go to sleep knowing, we put mom in a safe, very clean. loving atmosphere. My dad would have chosen Clarity Point. My mom is now on hospice, and its a whole different level of care. I love and appreciate the staff, the nurses. This is a very horrible disease. Very thankful for the people that all work there. You can tell they are there because they truly care and its very difficult on me, being moms only daughter. They keep you updated and that is much appreciated.

The Clarity Pointe Knoxville is very, very, very professional and informative. They are not pushy at all. We really, really like the place now that we're there. When I called my dad he sounded great. He's enjoying it. The Food is fabulous. They really worked with us. They are so helpful. Everything we need is there. They're just very flexible. If something didn't work out, they would make it work. This is a very nice facility! Thanks to "A Place For Mom" for helping us find this place.

Initially loved this place. Thought it was the answer to our problems. They have had so many Corporate "Cuts "in staff, food quality and general everyday care for residents that is inexcusable for amount of money they charge. Food is cold and tasteless. Where is the "chef"? Good employees are leaving and going elsewhere, when they should be rewarded and compensated for their hard dedicated work. Clarity Point you better get it together cause right now your on the gravy train but there are a lot of disgruntled familes with our loved ones in your care. Things better improve, promises are not being kept.

I really liked this community, but it was too expensive. They had other men in this community, and that would have been a big plus for us. They had a good amount of activities too. This was just too expensive.

This was the best in luxury and care that we saw. It has a structure where the building is built in a huge square with a central courtyard and the whole outside is sealed but it doesn't look like a lock down, and it was proabbly the nicest of the lock downs we've seen. It was bright, people could wander the entire area, people were outside gardening, it was just very pleasant. There was a kitchen that they could use if they wanted to and I'm kind of wondering how that's working out for them in a memory care place.