Cimarron Place

I was not impressed to say the least. I absolutely would not recommend Cimarron Place UNLESS you relative is capable of taken care of themselves. Since mom passed away on [date removed], I am STILL WAITING in a $[removed]refund for 6 months now.

What has made it such a great experience so far is the people are caring and they love my dad and he loves them. We would recommend Cirmarron Place to other families who may need a place for their loved ones.

The activities were great and the facility was always clean and smelled fresh. We had several concerns over her health while she was there. They put her to bed while having a stroke and didn't call and also would put her to bed with low blood sugar without notification as well. They are always short staffed. The food was unrecognizable and uneditable most days. We were told this was an age in place facility but it becomes unaffordable if your parent needs any real help or care. That being said we had some amazing staff that did work there. The move in and out process was easy and the room was comfortable. We did have an issue getting things repaired from time to time but they only had 1 maintenance person as the time.

My loved one is a resident at Cimarron Place and everything is great! I could not ask for a better place for my loved one to be for healing, encouragement, and more. This facility sells itself, but I would recommend it to friends and family.

If I had to do it all over again for Mom, I would choose Cimarron Place again. I liked that the staff members all worked in unity. And [name removed] was awesome!! She helped me out a bunch!! Made me feel like this was a perfect fit for Mom. Go [name removed]!!

I would recommend Cimarron Place to others looking.

Cimarron Place is wonderful. A rating of 5 doesn't do it justice. The staff is over the top in their care for the residents. A very nice clean and friendly environment. I have recommended Cimarron Place to several of my friends to assist them with family members seeking such accommodations. I give Cimarron Place a 10!

I can remove that from the review. So it would read: I feel like they could do more in the way of activities. One of the top reasons aside from safety that we decided to move my loved one to a community like this, was for socialization. My loved one was almost isolated. I don't I feel like they are getting that need met. My loved one doesn't care for the food much. The staff that my loved one encounters is very nice to them. We do like that! Every time I go up to the facility, at least once a week, the staff is very friendly to me. I wish that the admission staff would have been a little more informative about what a memory care facility really consists of. Most of the residents have a pretty large degree of mental decline. I would have liked to be made aware of that. (Nothing that would violate HIPPA, of course). I did not realize I would have to be calling to come in every time I went to see my loved one or waiting for someone to let me out every time. While I understand the necessity, I would have liked a little more warning.

Cimmaron works quickly and professionally to get your loved one the best care possible. [name removed] does a great job in the activity department with unlimited events for your loved ones to attend. [name removed] and her staff are all warm and welcoming and [name removed] is very in tune with meeting the needs of her families.

I wouldn't recommend Cimarron Place to others for their loved ones. My loved one was there for a short stay, and none of the employees had checked on my loved one during the time my loved one was there. They didn't have enough food, and my loved one didn't get any food they wanted. The family had to supply the food for our loved one. Linda is really good upfront; however, her concern is just getting the residents in the door and then not helping the family afterwards.

What we have seen so far is the rooms themselves are a little bit dated. I performed some small repairs myself in my loved one's room. The repairs that we had asked of maintenance had been done in a substandard manner. So we've had little issues like that. But I understand that their focus is not necessarily on the facility, although I think they would have fewer problems in the long run if that were the case. At the same time, the general, overall condition of the place seems very good. They keep things very clean. She seems to like the food, although she wishes they had a little more variety at times. I think they're supposed to have Cokes and snacks and things out in the afternoons, but they're not doing that right now because of Covid. Also because of Covid, they're not running the usual schedule of activities. And I understand that's outside of their hands. We felt that they needed to be more clear about the annual increase. It's based on Cimarron's calendar, not how long your loved one has been there. So we ended up having a significant increase after only about two months. But the staff have been very friendly. I still give them a superior rating, especially compared to other places we checked out. Overall we're very happy. And more importantly, our loved one is very happy.

I see my loved one participating in activities with this community and staying involved. This is a really nice and homey community. It is a great place for my loved one to be and she is enjoying living here.

It is was a really nice for the money for our loved one. It was very clean and nice. For the most part, most staff were very nice. The food on the other hand wasn't up to par by being served cold. Some of the food was hard to eat as well, so my loved one wouldn't eat and through the food away.

MY sister lived at Cimarron around 6 weeks. We realized immediately some things we were told in our first visit was not true. There was no maintenance worker and her fridge did not work. She was told that they used a man from Big Spring and he would come if he had time. The carpet was dirty and had big stains and she was told that they did not have a working vacuum. There wasn't an activity director during her stay. Many mornings no staff was available to serve breakfast. The residents were allowed to roam the halls at night hollering, crying and banging on doors disrupting her sleep. After voicing our complaints several times with no positive response my sister moved out.