Charter of Vinings

I removed my Mother from the facility because on 4 separate occasions my Mother was given the wrong medication. As luck would have it I was there and caught it. I approached the front Desk on the first occasion and brought it to the nurses attention as well as the Executive Directors attention. The Head nurse showed no concern and the Executive Director walked off; the wellness nurse was the only one to address it. Another time the medication person was about to give her another residents medication, As usual nothing was done. As for activities 85% of the time they never take place and the residents sit around and watch TV or just stare at each other between meals, The resident turn over is huge as most relatives are not pleased with the services they receive for the amount of money charged. My mother fainted and broke her ankle one evening after dinner and had I not been there she would have stayed on the floor until the next morning as they do not do the required mandatory checks on residents after dinner. One caregiver told me that she did not have time to be bothered. I retired and am now taking care of my Mother who is very mobile and healthy but has early to moderate stage Dementia. The food was terrible and they often ran out of one of the menu items. I was having to spend more time there with my Mom than I was working.

We decided to stay here, we thought about moving but we decided to stay. The regional manager was able to help us resolve the issues we had. If you are on the assisted living they are not really equipped to handle someone with Alzheimer's. If you are not disabled and have most of your faculties, it's a really nice place. We had a few issues, but I think all of that will be addressed with the new management.

We chose them because the lady that had been working with them had made a good deal for me. It was not a good location for us. Management is week, they don't seem to follow through, and if they do it only lasts a couple of weeks. The staff seems to do what they want to do. The food was not very good. The activities were just okay, they looked like they had more at one time, but there was always some reason things didn't happen. When you meet with management and corporate and things don't change, then it's time to move.

I felt relieved when my Mom moved into Emeritus. It was very clean, friendly and the residents looked like they were very well cared for. When I moved Mom from her other assisted living group, Emeritus was very, very helpful. They did everything they could to make her transition easy. They greeted her with love and care and are still giving her this same attention. It is very hard having to turn the care of a loved one over to someone else. One always wonders are they going to treat her the same way as I would. I feel she is getting the care I would give her. Since her move, she is more relaxed and is much happier. She is not needing as much medication to "settle" her down.

The facility is very clean and all the staff are very pleasant. It's obvious the employees like working there. Everyone works together as a team to make sure my dad's needs are met. The staff went all out in helping us get my dad settled in, from putting in additional shelving in the closet and helping us hang my dad's curtains to make it look and feel like his former home. I also like the fact that there is a doctor who makes house calls there once a month, and the house nurse keeps all the records, so no need to worry about how to get him to and from doctor appointments.

Very nice facility. Efficiency unit should be just fine. Clean, numerous activities.

What is told to perspective families on tour and what actually is are sometimes two different things. The staff is very caring and friendly in taking care of their charges. The food served is good. All tables should be set with salt & pepper shakers and other condiments for the diners. Activities are not posted in a location where residents can easily seem them and should be announed daily. This is a memory care center - most residents will not even look at the activities calendar but will go to the activities if prompted by the staff. Activities posted do not always happen. Housecleaning of the apts is basic at best and have not been given a good answer when and how often apts are cleaned or what they do clean. Executive staff is very nice but requires follow up to questions, problems, etc. Family members need to understand EXACTLY the level of care assigned, ask for assessments and the results. Once assigned impossible to change except to go up and charge more. They will tell you after 3 months a detailed assessment is done on the resident and reported to the family. This never happened. Cleanliness of the facility is good but not great, especially with the deep cleaning and general maintenance etc. Family members need to stay on top and make sure their loved ones are getting and receiving the services Emeritus is responsible for providing. Executive staff works mainly M-F until 5:00. Think it would be very beneficial to have one staff member on call or at the facility during the weekends especially at night. Finding someone to answer phone or help later in evening is difficult. If a resident is somewhat self sufficient and has cognitive skills to remember dates, times, etc they are fine. If resident, requires more one on one care in all areas, then family needs to be diligent in make sure resident is getting care and getting that care in a timely fashion.

Too Expensive - they want $3000 per month.

They are wonderful, he is very happy there. It's a very nice facility the only thing that isn't the greatest is the food. The staff is great, they are wonderful, and pleasant. He is thriving and doing so well!!

Very nice, large studio apartments, many different floor plans. Close to shopping and bus transportation available.

Very helpful in moving in. Apartment was repainted, recarpeted, and cleaned. Staff was very helpful and friendly. The meals are acceptable, but not fantastic and could be improved. The overall facility is very clean.

In my case, I had to make a decision really really quickly and I didn't have a lot of time but they really went out of their way to accomodate me. Once I went to the place it was much more and I winded up paying much more. Their intial response was very pleasant and they made little small gestures and I appreciated that but otherwise they had a lot of extras that I didn't know about that kept driving the price up, but I would say that on the whole they worked hard to accomodate us and I appreciated that. We haven't gotten to the point where I want to be they do try, the people appear to be nice and gentle, and that's what you need, gentle. The day of the move, she didn't act like she wanted to come, so the person who's the director, Michael, he called and said I'll treat her to a hair salon appointment and she let me get her ready and get over there. The key so far is it is more civilized.

Liked the smaller # of resdents in the memory-care wing. Felt it would be a better fit for my mom. Did not like the fact that they if we signed papers that day, they would make us pro-rate the last few days of Dec and then start payng in full in Jan even though we are not ready to move her in. Did not feel they showed willingness to work with us on timing. It was all bottom-line driven for them. No issue with the facility. Staff fully enaged with residents in memory-care wing. High down payment but monthly price was good.

Liked the facility. Over all good impression.

will most likely be the spot for her "respite/evaluation " time