Brookstone Terrace of Thomasville

Overall, extremely pleased with the facility. Its Small size is a great fit for my mom. We looked at more expensive, fancier places with more amenities, but would choose Brookstone without a doubt, even if the cost for all facilities was the same.

A great and clean place for mom, however I feel some of the staff workers were not equipped to handle the dementia patients. My mom got agitated really easy and I feel the staff were not trained specifically how to properly redirect the residents. My mom got kicked out because she hurt one of the staff members and I feel like that could have been avoided.

This was a great place overall. They had lots of fun activities for the residents. One of the few complaints I have was about the food. It left a lot to be desired. I highly recommend Brookstone Terrace of Thomasville.

I had to find an assistant living facility for my mother in law. I visited about 10 different facilities and kept coming back to Brookstone. Suprise visits. The staff, residents and visitors were a joy. I looked at the activites calender and it was full of activities for the residents. My mother in law was a pistol the first 2 months she was there. She, had lost her husband and was living at N Topsail Island. We had to bring her closer. She has decided that I made the right choice

What we like the most about the Brookdale Terrace of Thomasville community is the overall value for cost, the other residents living there and the staff members. We would recommend this community to other families based on the experience we have had so far.

Overall we are happy with her there. She seems to be enjoying activities and things that they do there. We picked this community, because it was close proximity to us and availability.

Spring Arbor of Thomasville has caring employees and the activity director is great!! She does a wonderful job keeping the residents involved. They plant gardens, excersise, go places, make crafts and all kinds of activities.

Spring Arbor of Thomasville was a wonderful choice for my husband. I can’t say enough about how wonderful the entire staff was to him and also to me with support and true caring. The facility was always clean, the food was good and nutritious. The friendly and caring atmosphere was so welcoming. I recommend you check out Spring Arbor of Thomasville-if you are looking for a caring, professional, clean and supportive facility for your loved one.

We chose this facility because it was convenient to my location, clean, and had a nice physical appearance. Also because they had a room available when we needed it. However, we had a bad experience with my uncle, due to him falling in a wheelchair while not being supervised, resulting in his hip broken and they would not accept him back. Was not pleased and had an advocacy to investigate the facility. It is a nice place, clean, but need more staffing. Cannot recommend due to my experience.

Our Mom moved to Spring Arbor on [date removed]. She is enjoying living there. Meals are good, staff is friendly and caring, residents are nice and welcoming. It's always clean and safe. The activities are for all residents and they are always engaged as much as they want to be. Most days are busy, which is great! The check-in went smoothly. [name removed] and [name removed] are there to answer all questions and concerns.

I visited Spring Arbor of Thomasville on a whim. I felt at home the second I stepped inside. We moved my father into the Memory Cottage a week later. It has been a wonderful experience. He is clean, happy, well-cared for and safe. He says the staff always has things for the residents to do and that's what keeps him living. He talks about how nice the people are, the good food and sitting outside on the porch. It is the kind of place I want my kids to move me into when the time comes. It has been a blessing.

If your loved one has dementia and medical issues this is not the place you want to place them. After two covid shots and two trips to the hospital, mom ended up with many medical issues. These issues could not be handled by the Memory Care facility. They are continually short handed Resident Assistants (not CNA's) and one Med-Tech at times that has to work the Assisted Living and the Memory Care residents. Short staff caused temporary helpers to be called in........remember these are our family members with dementia..........new faces coming in room to do changes and other ADL's made mom anxious and stressed. "who are these people" those new helpers were not recognized by the residents. Because of mom's medical issues she was left in her room most of the day.

We chose this community because of the location and they only allow 14 in their Alzheimer's unit, so we like the ratio, it is more individualized care and every morning they do their hair and nails. The room sizes here are very large, they have 2 to a room but they are spacious. I have not eaten here but my mom seems to love it. Since COVID, we are able to make appointments and have porch visits Tuesday-Saturday. My favorite part about the community so far has been the care she receives, she seems happy every time we see her. When we could go in before covid, we could interact with the residents and they seemed happy and they all got along.

Too far to travel for daily family visits

I can't say enough good about Spring Arbor. They have gone above and beyond to help me with my father and his journey with Dementia! They have even given me so much information to help me understand this awful disease! The best thing they gave me was a book titled, "Learning To Speak Alzheimer's"! Anyone out there experiencing this disease right now, I highly recommend getting a copy of this book! It answers so many questions and gives real life experiences. My dad started Spring Arbor in Assisted Living, and a terrific value I might add. But, being his only family member available and my own health challenges with MS, I didn't have any available funds to help with his finances. The team at Spring Arbor was so very compassionate. I had never been through anything like this in my life, and through many searches and facility tours, I quickly received an education! All I knew was my Dad needed more help than I was able to provide him at home, and neither of us could afford it! At my rowes end with many tears, Spring Arbor's staff kept telling me to take a deep breath, calm down, everything would be okay. They made it okay! My dad was there a short while and needed to be moved to memory care! Oh my gosh! That's even more money, which I didn't have! Again, the Spring Arbor staff so concerned about me, took my dad on in memory care to help me! God's angels, is all I can say! Now, sad to say, his Dementia has advanced even more, and Spring Arbor can not supply the level of care he needs now, they just don't have the "extra" staff to supply that. He needs a sitter with him 24/7 until I can find another skilled nursing facility to take him! Of course I would have to pay for that! Since being put at Spring Arbor, I haven't found any more money nor won any lottery! So, again I can't pay for that! Again, Spring Arbor came to my rescue and provided an outside caregiver 24/7 for 7 days hopping to help me till I find another facility to care for my dad!! All I can say is, God is GOOD, and Thank You Spring Arbor! You are truly Angels!

Offers a farther location with acceptable care in an older, smaller traditional assisted living facility. Provide more tiered care levels.

My husband was only at the community for about a week before he fell. I asked the staff to please keep an eye on him the day he fell. I do not think they were able to provide him with the proper care he needed. The food was ok and they did keep the community clean. They did not encourage the residents to eat. I would not recommend this community.