Brookstone

I would never recommend them to anyone. My loved one passed away 2 years ago this month and I sent a letter to Brookstone and copied you and their parent company about his care or lack of care. I never heard back from anyone. There were too many issues to list. He was left unattended. Room never cleaned. Mold on air-conditioning unit. I went every day and hospice came 3 times a week. I did all his laundry. He would be left in wet sheets and clothes until I arrived. Finally was able to find another place after 3 months at Brookstone. His final months were a nightmare and I still relive them

They were understaffed and as a result, my mother fell and fractured a hip and that hastened her passing. It's a nice place, the staff is caring. They WERE understaffed at the time of her injury and that's something people should consider.

Staff is very friendly and seem genuinely caring toward its residents.

Brookstone was a great place for my dad he ended up at North Hills for a bit and they were fantastic! He died during his stay at NorthHills and they were just awesome after he passed, very caring and helpful, There were a couple of people at Brookstone that were very helpful and caring with my dad, but there did seem to be lots of turnover there.

There have been several different Managers and owners of Brookstone, which means different payment methods required and also means more time figuring out new payment methods. Staff is very nice. Housekeeping didn't check the fridge daily and it had rotten food in it. The toilet had a leaking seal and wasn't fixed until I saw it ,smelled it and brought it to their attention. Also the bathroom wasn't cleaned regularly, as promised. Because of all of those things, the room smelled horrible and I had to go to Management. The move in was simple, me and a cart. The meals are fair and desserts are really good. I recommend the facility. I think that if I lived nearby and was able to visit regularly, the housekeeping issues would have been resolved earlier.

The first part of his stay at Brookstone was pleasant. The last part of his stay was hard. His disease progressed and he was a more difficult resident. But the doctor assured us this was nothing out of the usual for the disease. There was a significant staff change and the new employees were not as skilled in helping him. They were very short staffed. I don't know if I could recommend them. Our end was not a great experience but I'm sure there are not many of the same staff still working there. Someone else could go there and have a completely different experience.

The facility is grossly understaffed, especially on weekends. It's a fine place if you only require level I care, but not for levels above that. Staff was responsive to the call button, but it took between 1-5 minutes. There is one housekeeper for the entire facility. My loved one's room was cleaned once a week, though with his incontinence it needed more. Bathroom always smelled of urine because the toilet had leaked and seeped into the vinyl flooring. Shower was small, and sink was not usable for a wheelchair-bound resident. Soiled laundry was often just left in the laundry basket. I understand they are under management at present, and they are trying to make it all Level I care. Communication with family was adequate. Meals are fine. Move in was fine. I would not recommend this facility unless it makes drastic changes.

I was in a difficult situation and they provided the respite care I needed for my father quickly and compassionately. I would recommend to others. Staff is very caring. Compassionate and patient.

I would not recommend the Brookstone. Staff is nice and friendly, but overall, it is an older facility that reminds me of a nursing home, not Asst Living. We are looking to move her into a newer facility with more amenities. At the Brookstone, the automatic front doors have never worked. There was a sign up for weeks saying the fire alarm/sprinklers weren't working!! My mom still does not have a mailbox of her own. I know that sounds minor, but for what we are spending monthly those everything should work and be in top condition!

The management at Brookstone is awesome to work with. The communication with the family is great and I feel like I could call them at any time and get answers to any questions that I might have. The nursing staff is very attentive to my father's needs. He enjoys having church service on Sunday and enjoys having meals with the friends that he has made at the facility. They are very kind to him and keep his room in order and he is very happy because he has the ability to keep his pet with him.

The staff is very friendly and helpful, but sometimes too timid. Mostly lovely Marshallese people. They are very caring and capable. With my father's Dementia, they need to tell him instead of ask, such as today is your shower day, not do you want a shower. Let me help you to the bathroom instead of do you need to use the restroom. The meals are good quality and there's a nice selection of choices for each meal. The activities are lacking, but the Activities Director tries hard to provide opportunities. Dad's room is usually clean, however I've been known to clean the bathroom on their off days. It is cleaned by them once a week or as needed. There has not been much need for communication, as I am here with him 4-7 days a week. I would recommend this facility to others. There are some residents who have been here 7-15 years and wouldn't go anywhere else. They are happy and very content with their care.

Based on our experience with Brookstone we would recommend this community to other families.

My husband spent two weeks in Respite Care at Brookstone. We were both impressed with the level of care he received. Especially important was the constant presence and visibility of the staff. They assisted him with personal grooming every morning and helped him with his hearing aids. His medications doses were never missed were given as prescribed by the nurses. He enjoyed the music programs and said the food was great, especially the desserts.

I would recommend this community for your loved ones. The staff are very attentive with my loved one. Some of the meals my loved one likes and some of them she does not. The food is good she just has a personal preference.

I would say to go talk to this community. They have a lot of entertainment and concerts where people come in and sing songs for the residents. They also have a Friday wine meeting, work out programs and more things to keep the residents active. They even have movie nights with old movies for the residents to watch