Brookfield Bella Vista

Overall Mom and I are very happy with Brookfield. So far, the only thing we find lacking is their menu, which isn't planned by them, but by a Nutritionals. I think that person needs to learns the needs of the elderly. Many of them have diabetes, as does my Mom, and they don't seem to take that into consideration. And veggies are almost non-existant. The rooms and staff are wonderful. The staff seem very caring, and always welcoming when I come. They have something for the residents to do every day. Mom loves it here, which makes me so happy.

It's been a very positive experience & Mom loves it there! The staff are kind, caring people who make Mom feel loved & cared for. Management staff are all kind & caring as well & very approachable. Her apartment is very large, yet the price is 1/2 what other similar facilities charge. Mom feels at home at Brookfield & we're so thankful.

My mom was previously a resident at Brookfield Bella Vista and it was a great experience. They give very personalized care. They were very good about cleaning every day. They knew their residents and family. My mom was always was neat and clean. The staff was great and the program was always trying to get her involved. She loved the food there. They also put her at a table where the other ladies made her feel apart of the group. They had lots of activities. They would come get her if she didn't go, she forgot a lot with her dementia. I felt it was a good value for the money. It is a smaller facility and that was good for my mom in her situation.

The worst activities person ever. Care in dementia unit was always understaffed. Not for dementia 3 or above. Would not recommend for loved one. I moved my loved one out. This is only a place for those who need minimal care.

They are chronically under staffed and under trained for memory care. I would recommend Brookfield Bella Vista only to individuals who are physically capable! Not recommended for those who are not.

They are amazing and in my opinion the only place I'd select in the area.The support they give the residents. From assisted transfers to bathing and doing their laundry. It's all in one fee and not à la carte.

The reason I answered number one as I did they've been shorthanded, very under responsive on certain things such as housekeeping, they tried to go up on the price right after she moved in they ended up honoring the price I was quoted. They do a fantastic job on cleanliness of the common areas, but my mothers been there two months and they've only vacuumed her room once. Housekeeping was to be included. I believe that quality of care includes housekeeping I believe that called if care also includes the ability to D escalate when a patient is having a moment Quality of food the quality of food could use some work on it usually it's not very healthy. I am not for sure if it meets the daily allowance of nutrition. Activities has been pretty good Value there's no nursing staff they have not been cleaning the apartment on a regular basis because she can't do the dusting she's been vacuuming her own apartment. When she moved in the floor was dirty and it didn't get cleaned until she got a mop. Some of the residents feel like they're left out because they're not like the favorites of the administration. Their vans do not have wheelchair accessibility. I don't feel like the value is there for the meals.

We have been very pleased with Brookfield Bella Vista. The staff have been very caring. They let me know if there's any kind of issue. My loved one's room is very nice. They offer a lot of activities. It has been a great experience, and I would recommend them.

This is a great community with a wonderful atmosphere. This is a smaller community and fits my loved one nicely. The staff are wonderful and friendly. The accommodations couldn't be better for my loved one. The management and nursing staff are amazing! It truly feels that the staff they have here it's because this is their calling. Brookfield makes it easy to visit my loved one. I would recommend the community to anyone for their loved ones.

The lady who runs it [name removed] is a very sweet lady, the activities coordinator [name removed] is super nice, and [name removed] who is an aid, is great he is super nice towards our loved one. We have noticed the menu on the memory care side compared to the assisted living side us a lot less appealing and just with staffing some areas like the meals, and activities could be improved.

The staff is very accommodating. They painted my Moms room yellow per Moms request & it was quite yellow³, so they repainted it for her & she loves it. The activity department has outings that Mom really enjoys. Mom does such a good job with the exercise program that she gets to lead it some days which enhances her self-esteem. If you don't like what they are serving at mealtime, you always have the option of having a sandwich or a hamburger which increases intake. Laundry is done by individual resident not just heaved in with others clothing. The housekeeping staff is wonderful. Mom said "best she's ever had". In all my visits, I have never encountered a sour, unpleasant person. They were closed to new patients at the elopement & they were honest & open about that. My Dr. recommended that I wait bc they were/are an excellent facility.

My observations with the interactions between staff and residents have been positive. The staff are pleasant and talk with the residents in a way you can tell they have a good rapport with one another. The residents enjoy the individuality of a personal apartment and the social of community living. There are numerous scheduled activities the residents are encouraged to participate in.