Brookdale Stonebridge Ranch

That place was terrible and didn't work with us when we moved out. We were only there 30 days. My loved one fell and went into the hospital and they didn't check in to see how my loved one was doing. So uncaring in so many ways!! They never tried to get to know my loved one. I would tell others not to go here. They have been difficult to get the long term care insurance claim information turned in also...

Very positive. The staff are fantastic and really seek to care about the residents and their families. It was the best fit for my mom. I would recommend to others.

Nice, friendly accommodating, loving to residents, clean. Seem to have staff who love what they do and the people. [name removed]called me immediately and asked for me to come in before I was going out of town because they had a great deal ending the next day. After talking with her and seeing the facility, I decided to go with them. When I moved mothers belongings the Exec. Director came and helped me unload the car.

After a very diificult situation. [name removed] was able to find a place for my mom at the Brookdale located at Stonebridge Ranch. Where they welcomed her and saw her needs for 15 dyas. Loved the staff!!

I toured Brookdale and liked it and the staff. As the caregiver for elderly parents, I was desperate to move them. There were large fees involved, but the rent rates were acceptable. I signed the lease, but as we were getting ready to move, I found there in house medical team that visits weekly did not take my parent’s insurance. And they did not handle insulin shots there. I was going to have to hire someone to go in everyday to administer shots. It was going to be very expensive. We couldn’t afford it , so I had no choice but to pull out. Since I had signed a lease, they still want $[removed] for basically nothing! We never moved or did anything. It’s laughable. My parents are on a budget and can’t afford this ridiculous amount. Be very careful there. They talk a real good game. The people were nice, but in the end, just trying to get more bonuses out of the elderly who are vulnerable anyway.

Very attentive and caring through initial interaction and continues. Small facility which allows personal interaction not received in larger facilities. You know they truly love what they do!

A lot of things are improving or expected to improve. They have had a lot of staff turnover and management turnover. Had significant issues with "agency staff" & poor, inconsistent resident care. From what research I've done, I believe most all facilities will have similar issues when using "Agency staff". There isn't any direct service accountability.

Brookdale Stonebridge Ranch provide an ease while moving him in. It's a hard thing to do with a parent and quite often parents don't want to be "put away". Never once was my dad led to feel that way. It's a small facility and it feels like a home. His words to me after a week or two were, "I love it here. This is where I'm supposed to be". My mom passed few years ago and my dad lived alone in a retirement community. He was okay there, but he was kind of just existing. For the first time since she's been gone, my dad has made new friends. There's a group of gentleman that he's friends with. I went to visit and it was time for dinner, they came to check on him and he had to leave. I thought to myself, how fantastic! That is more than I could have hoped for. At the retirement community he had a few falls, so he had to go to the hospital and moved to Brookdale directly from there. It was a hard thing for him as he left everything, but he said he has not met one person who isn't wonderful here. Brookdale is a great little gem I wouldn't have found if it wasn't for A Place for Mom. It's also right around the corner from where he used to live. I'm obviously a fan. He's been there a while and we have been able to go through different things. They've had a lot of changes in their staff, but the new staff are just as great. They really do a great job.

The community is great, the staff is friendly. I think they struggle on the business side of things. In the beginning it took a long time to figure who to pay, and how much. The amount seemed to change and It seemed to be rough. The room wasn't ready when we got her there. Outside of that everyone has been extremely helpful.

We chose Brookdale Stonebridge Ranch because of the convenience of the location. Overall, it has been a pretty good experience and I would recommend to others looking.

From the times that we have been able to visit the meals do look pretty good as well as the activities they offer. However, since joing the community we have noticed there be quite a bit of staff turnover and the communication is not consistent it tends to lack.

Look into the stability of the management before making your decision. The nurses and caregivers were great and did a great job taking care of our loved ones. The food at this facility was nasty, and the meals were sparse. I would recommend this facility if the management issue has stabilized

We had to find memory care home for my mother during the start of the Covid-19 chaos. This was a very scary idea. The staff at Brookdale Stonebridge Ranch put these fears to rest. They have been wonderful to my mom. She has a very safe and involved life now. I am so thankful for everyone at this facility.

My mom loves the food, and she has even gained weight. She enjoys the activities. She gets along with the staff well. The care is good. There has been significant staff turnover since being there, which I am hoping will be for the best. The building and apartments are very nice. I like the lay out of her apartment and she has a door leading to outdoor enclosed courtyard, which is one of the reasons why we chose this community. It is a very quaint, smaller community which we liked, so, she isn't lost in the shuffle.

Very large, beautiful facility with Memory Care Unit in smaller area at back with small courtyard area. Our guide "[name removed]" was very patient and informative. So many worn areas and updates needed in patient area....reception for families was, of course, exquisite. Felt pretty expensive for what was provided, but beautiful place, perfect for some.