Brookdale Quincy Bay

I would say, everyone is nice, my mother likes the activities and everyone knows her name.

The front desk is on top of everything and unfriendly ma banner. The admin staff are active with special events like the veterans lunch yesterday or the Italian dinner. Many smallsocial events to address many different tastes. Transportation to nearby stores. The complaint is that food serviceneeds help and that nursing provides minimal support. But aides are active and helpful. Myspartment isspacious. The laundry and cleaning support is good, the elevators run smoothly. My table mates are friendly. And ice cream always gooddessert.

The service at dinner is sporadic. At the third and last serving you never know when you will be served and if you will get what you ordered. Last night is typical, arrived at 6:15 and got served at 7:00. Night before ordered a salad and got soup. Sometimes the table has not been cleaned or there is no menu or cutlery especially spoons The food is decent to good, but sometimes something is changed. This is for the last serving of the day, and the people at this serving are paying the same as earlier serving. Occasionally you will see someone just get up and leave in frustration. The wait staff work hard, but they are understaffed. Tonight I observed one table of three persons who did not get their menus until 6:43 and had not been served at all when I left at 7:03. Another table of three were just eating at 7.03. They all arrived at 6:15. Another fact is that the head chef has tried to humiliate and denigrate me over the failures of the staff.

I have not needed care services other than included housekeeping. I do my own cooking, so have no opinion of meals and dining. I participate in chair yoga when not golfing. Staff is great. Very friendly and helpful.

I believe that it's a well run facility with a friendly staff. It's been a little frustrating at times coordinating between the different departments that provide the services. We feel that due to its large size it makes it possible to keep costs down, but some minor details get lost in the shuffle. Yet my parents seem to enjoy living there.

I only lasted eight days there. I was not physically ready for assisted living. When they send out their nurse , they need to be more critical when she/he are doing the interview. Based off of my experience I would not recommend the facility to others.

My loved one was a resident at Brookdale Quincy Bay. Overall, the experience at this facility was good. The Executive Director is great and the staff is very helpful. However, the move in process was not good. There was not enough move in help.

It is to early to tell when it comes to the activities, however what our family has enjoyed the most so far about Brookdale Quincy Bay is the professionalism, patience, and overall generosity of the staff team. We would recommend this community to other families based on the experience we have had so far.

If we could give the Brookdale Quincy Bay community a straight 10, we would it is amazing. The best part is the staff they are so friendly and helpful, and always with a smile. Super clean and plenty of activities for everyone. The dining room is a great experience.

I would recommend. The experience was friendly and welcoming. I picked this community, because of the location, and feeling.

I've been very happy with it overall. The staff are very friendly and try to get my father to go to activities in the building. They decorate nicely for holidays, and the general décor is nice. My father has a studio apartment that is spacious for a studio. Everything in the building is in good condition. The only problem we've had is that he is currently he's getting lost and wandering, and they're having trouble accommodating that. So we're having to pay a considerable amount for additional care, which we were not prepared for. Aside from those additional outside care costs, it was the most affordable place I found.

I would say everyone is very nice and really do care. The residents help each other. My mother loves the classes and the food. She is starting to get a little tired of the same food now but loved it in the beginning. Everyone always says hi to her by her name, both residents and staff, when they pass her in the hallways. She loves that! The only thing she does not like is the rug. She says it's very rough on bare feet and she often catches her feet on the rug and almost falls. It's meant for a business not a home.

Would recommend this community

This didn't work for my loved one due to the care needs for them. The screening process by the community could have been better. The staff communication overall was good and most of the time they were responsive to the family's questions. There were three meals a day provided to the residents, and they had choices to choose from. There is a delivery fee to deliver the meals to the resident's room. They had lots of activities available for the residents.

This place is great. The staff is pretty friendly, overall. They always treat my aunt with respect and care. There's not as much diversity as we'd like and it can be a little uncomfortable at times with the residents. And uncomfortable for me when I visit. The facility is clean, the marketing person is very helpful. Maintenance is pretty good. Overall, its been a good experience here. The food is good, but more variety would be great. My aunt says the meals are repetitive often. Her room has a nice view, has a stove and refrigerator. Communication with the family could improve, I have to reach out to them, they don't call me. But overall, a good choice for my aunt. I would recommend them to family and friends.

It has been pretty good experience so far. I chose this place because, it was closer to home and the least expensive. I was very impressed with the place and people. It's a very nice place. Sometimes the food is good, and other times it's okay.

My mom is very happy there. Every time she speaks with me she thanks for finding this place. She always says things are perfect no complaints

The facility is mostly clean and well maintained. The carpets are very old and could use use a little updating. When my loved one first got there, she needed a lot of services, and we have since pared those down due to cost, as well as other reasons. She wouldn't ask for the help she needed when she needed it. She also wasn't getting the help showering and dressing that we were paying for. The services we did get were great. We just weren't getting all of them initially. Everybody there has been very, very nice. But I feel like we're getting nickeled and dimed. Their care services are a la carte, and that adds up quickly. We wish there was another option for pricing. The staff are wonderful though. They're very friendly and have gone out of their way to help my loved one feel welcome. They've gone out of their way to communicate with her with her hearing issues - writing on her white board, etc. She's very happy with the food, which is much better than a different facility she was at. If you don't like what they're serving, there are other options available. They advertise that snacks are available during the day, but don't provide them. They usually don't waive fees for food delivery to the room, even for serious medical reasons. They have worked with us and waived the delivery fee but are still charging a $(amount removed) packaging fee per delivery. In essence, it's a reduced delivery fee. But again, that adds up, and I wish they would just bring it to her. All in all, they offer good activities and services. They do her laundry and clean her apartment. The food is good They're very nice to her. It's expensive, but it gives us peace of mind.