Brookdale Pinehurst Park

Great communication, individual care, and responsive.

My mother has flourished since coming to Brookdale 3 years ago. She is always happy and smiling. She enjoys the activities and the meals are great. It has been a wonderful experience for everyone. Thank you to the incredible staff!

Solid facility for caring for loved ones with dementia and memory loss. My aunt & uncle have been here for nearly 3.5 years. Very honest, thoughtful, and helpful.

Awesome, great, I trust my mom with them completely

My mom was in 3 different care facilities before coming to Brookdale. This place is so much better than the first 3.

Overall, our family has been very pleased with the care my father is getting in the skilled nursing facility. The high-level staff is very responsive and accommodating, from nursing to the social worker to the billing department. The day-to-day staff is very attentive, even when they come from temporary placements. A permanent activities manager for this level of care has been very helpful. As with any move, especially encompassing the level of care needed for my father, there were a few hiccups along the way. However, things were handled quickly and professionally and we never felt that my father's best interests weren't always at the top of everyone's agenda. The food is decent - no complaints from my father. The cost is higher than most facilities but we believe that the extra touches have been worth it.

Brookdale was so helpful with the moving process, and have really been good towards our loved one. We think our loved one is starting to like it there, she has made some friends with other ladies and she has almost became their care takers so we think she is finding her purpose again, and making her comfortable. Our only problem we are having right now is with the finances and insurance, but that should be getting straightened out here really soon.

We chose Brookdale Pineburst because I thought it was cleaner than some of the others that I have seen. The room sizes are adequate for my loved ones needs, right now she does have a private room. I think the staff members here are very caring and they have been good with communication through covid and keep us updated with newsletters. I would recommend to others looking as long as you can afford it.

I think the communication is really lacking. I think they have had a lot of staff turnover. They have been though about two or three director in this last year. The communication had been pretty poor, but since then we have had email communication and meeting . For example, my mom would have a lot of falls and we not notified until we noticed bruises on her in facetime visits ourselves. She was put in a wheelchair and we were also never notified about this as well until we noticed it. I would not recommend this community at this time.

To date we have been nothing but impressed with the care mom has received!

I think everyone does real well. I would live here if I had to.

I like the activities, I feel comfortable, I like the way they pick me up and bring me back to my home. I love the doggie

I like living here. Food is good! Workers are very nice!

I looked at 5 places before I chose this one. I liked the people here much better than the people at the other places as it turns out my instincts were right

In searching for a facility to care for my wife I found Brookdale to be above the others interviewed in the areas of appearance, organization, location, the personnel that we dealt with and the overall operation. The staff members at PP continue to impress me with the genuine care and service provided to all patients. I have observed that right now there may be some areas understaffed because of recent transfers and turnovers. This hasn't seemed to present any problems yet!

Best move even for mom. She was at [removed] down the street and the move to Brookdale included more room to walk mom outside. Better care giver ratio. Food is way better, access to admin staff so easy and grateful to talk to. Nearly impossible at Sunrise. In other words, every aspect at Brookdale is better which also includes their help in all insurance aspects. Could go further please look at Brookdale it will make your mind up for you.

The people who work at Pinehurst Park were fantastic, the security was tops. [Name removed] was there 30 days and passed away.