Brookdale Palmer Ranch

All good except food and wait staff shortage. Clients are leaving the facility because of the lack of food quality and inadequate staffing in the dining room.

Areas they could improve on - Quality of meals, consistency of CNA staff showing up. I moved out of the facility [date removed]. Top management changes were made around Oct. 1, 2023. Things may have improved and I am not qualified to judge.

Big changes have taken place there and it’s a joy to see how happy the residents are and how welcoming and friendly the employees are!! I hear families compliment them often and they are happy too. Great job!!

I would reccomend Brookdale Palmer Ranch to others, with a couple of provisions. If the person in question can get around on there own and likes to go outside, then another location would be better. A place with a secure outside area. Do not use a location that caters to memory care only. If at all possible, make the living quarters private, not shared. Pick a place that is bright, not dim. If the person in question can be moved to a location where family can visit on a regular basis, by all means do so.

The entire Brookdale team treats my parents like family. My parents are comfortable, safe and happy! My siblings and I now know that our parents have the attention they need to enjoy their later years.

Based on the experience we have had so far, we have to say that we all have been treated with kindness and respect. We would recommend Brookdale Palmer Ranch community to other families who are looking for a place for their loved ones.

Audrey and her daughter says during her stay the staff was great. When she needed help they were right there. They are friendly and helpful and kind. Great therapy. Daughter reiterated staff is great and responsive. I recommend this place and I am in the healthcare worker as a social worker!

I like all the activities I think they are tremendous. We all like the appetizers they serve at happy hour - and we have happy hour everyday and it is something I look forward to! I like the care team too. I like I can come out and watch my favorite shows too.

I obviously like the residents and the employees and the food and the happy hours! They have my favorite wine and never run out. I like wine down Wednesdays because we have live music and it is very nice.

I am very well satisfied. I have loved her 3 years. I am a resident ambassador at Brookdale Palmer Ranch. My favorite part is the staff. Great people. The activities are good. Staff and management okay too.

On multiple occasions, my friend was unable to receive assistance on the toilet for more than an hour while I was present. Also, I'm astounded that your front desk personnel do not abide by HIPPA laws. One of them has asked me personal information about my friend often.

We picked this community, because of the facilities and staff. They have great staff, clean and safe.Excellent, but slow on repairs and inconsistent quality of laundry. Still waiting on action after notification on ants in apt.

My father moved into assisted living in june 2023. I was out of state so not in the area to assist with his move. The movers they recommended were great and [name removed] and [name removed] were very helpful over the phone. The staff is very friendly and have made him feel at home. I know he is in a safe and clean place with an awesome staff to assist him with his new home.

We were very pleased with people. I liked everyone there so much. It was very nice. We moved because it was too expensive, and was not affordable.

My Father was in the Hospital [date removed]. Then went into Skilled Nursing at "Brookdale Palmer Ranch". The staff ( [name removed], RN's, and CNA's) went above & beyond to take care of my father who was suffering. Our family made a LOT of requests of the staff over the 7 weeks (having to do with personal care-to wanting an extra bit more to eat-all the way to him insisting on his Chocolate Pudding every night & he was always taken care of promptly & courteously. Staff were always kind & professional. We felt a simple "Thank You" wasn't good enough-so the only way we felt we could properly repay the staff for the difficult work they had to do for my father was by making sure each week we brought in all sorts of delectable desserts for them to enjoy. The Staff helped my father heal & recover much better than we ever could have done at home. We felt safe with our loved one at this facility. Zero bedsores. The facility was clean & well kept up. Only request would be for more staff on weekends.

Communication with us was superior. The organization as far as medical care under COVID conditions was the best it could be. And the staff was very caring, almost like a family. They made it as easy on us as possible. Five stars across the board, would definitely recommend. It was such difficult times, moving in during COVID. And I work in healthcare, so I completely understand. I was really impressed. The management is good, and that trickles down to the other staff and residents.

I would recommend this community to others. The communication is very good between the community and the family. They communicate via email and the phone including photos of the activities, and any covid updates.

[Date removed] Spoke to [name removed] who said they are not taking any long-term patients at this time. They are a small facility with two open beds currently.

My mother was sent there after hospitalization for wound care, and she had dementia. The staff in the skilled nursing area is hit or miss. [Name removed] and [name removed] are WONDERFUL. Some of the other staff, not so much. I realize it is the dementia unit, but my moms eyeglasses came up missing and nobody seemed to care. She supposedly had wound care twice daily, but when rushed to the hospital for a different matter, her wound area was GREEN. My biggest complaint, however, is with their corporate practices regarding refunds. Mom was checked out of Brookdale on [date removed], and today is [date removed], and I am STILL waiting for a refund. First I was told it would be the first of the month. Understandable. When I had not received the refund by the 10th, I drove across state to meet with business office in person. Was told check would go out on Thursday the 13th. When I had not received it by the 17th, I called again, asking for a supervisor. 2 days later I got a call telling me refund would be issued by corporate on [date removed]..I am still waiting. Trust me, if mom had been 45 days late on her 'rent' they would have evicted her a long time ago! So why am I still waiting for a refund 45 days after check-out? I explained the money was needed for funeral expenses, but they don't care. Shoddy business practices, to say the least.

Stay away - put [Removed] charges on bills to Medicare. [The] manager is never there - please choose an alternative if you love your parents!