Brookdale Niskayuna

We chose Brookdale because it was homey and she could transition easy from assisted living to memory care. The place was nice the people were nice. The rooms did not look like hospital rooms which was big. She really likes the food here. They were doing window visits during COVID, and we are just now able to do outside visits. Our favorite part about Brookdale has been that because of the homeyness of it, my mom has had an easy time adjusting. I would recommend.

From the moment we walked in the atmosphere was “homey.” Our guide, [name removed], was personable, knowledgeable, compassionate and very helpful. Our first impression was a positive one.

[Name removed] was fantastic and the community had a very warm feeling. Great rapport with contact liaison and the residents. Sadly my father was not a good fit.

Place is clean and well maintained but constant shortage of aides is a problem if your loved one needs enhanced care. Necessary services aren’t always completed in a timely manner due to staffing issues. You pay separately for each service, which adds up fast. Apartments are nice, and this place is probably fine if the resident is relatively independent.

Place is clean and well maintained but constant shortage of aides is a problem if your loved one needs enhanced care. Necessary services aren’t always completed in a timely manner due to staffing issues. You pay separately for each service, which adds up fast. Apartments are nice, and this place is probably fine if the resident is relatively independent.

We lived at Brookdale Niskayuna for about three months. In general the people working there were very nice, some were outstanding. The biggest downside was the dining room. The waitresses were rude, reaching over and in front of residents at the table and pointing at people and saying "you" to take your order. The food was good but slopped onto the plate and frequently ran out of things on the menu. One time the waitress poured milk on my cereal (from the bottle) and poured it all over the table and on me. She made no attempt to clean up the mess. The floor/carpets in the dining room and elevators were dirty. I had heard people complain about not getting their medicine on time, sometimes not at all if the night nurse was a no show. However we did not personally have this experience. We did have some billing problems for items we received, returned but still kept getting them. They are still working on getting the credits processed.

Met with [Removed]. She was great. Rooms here were much larger for same or little more money. One bedroom with living room was much nicer for only $350 more. Multipule floors with the staircase is one downfall. Union street in Schnectady. Little further than going to 155 Colonie.

This really nice community, and my tour of it was a pleasant one. Everyone was kind to family, and I. The community was neat, and everything was tidy. The staff we met was polite, and helpful. All our questions were answered. Everything went well, but I did find a better fit for my aunt, and her needs.

We like the care from this community. The staff are caring and making sure that my mom is happy. We like knowing that she likes the meals and the good variety. They are offering alot of activies for her to participate. We like that she is able to have someone to assist her for some personal care of getting her hair done. This is a clean and beautiful community that she enjoys.

We liked talking to the staff about the care that is available. We liked knowing that they have a nice menu and they would be offered healthy meals. Activities would be offered for them to participate. We would recommend that other families consider a tour of this community for the care of a loved one.

Our loved one has only been here a short time, but so far Brookdale Niskayuna has made a positive impression! The facility is clean and well kept, and the staff is friendly and professional. Our loved one is being well cared for!

This place is the worst. I read the glowing comments above and realize they must be written by people who work at this faculty. This is not a fabulous place. The aides are not nice and helpful. These are lies. Do not be fooled by the positive comments. If you are a completely independent person who needs no help then great for you because no one will ever be there to help you. Did you know that the sides are not allowed to help people up when they fall. Ask for town records on the amount of time ambulances had to be called to get people up who fell waiting for help. When sicknesses go around 3 or 4 times a year they do not even have a cleaning service come in to disinfect. If you love your family members do not let them live here.

We were really impressed with them when we went for the tour. It was very clean, it looked more like a house than a facility. There was room for reading and that kind of thing. My father was concerned because he felt like their should have been some sort of orientation or some info about who to contact and he said he just kind of had to feel his way through the process, which at the time was not easy. I asked for physical therapy and it took them a while to get that started too. Overall though, I think it's a good value.

My 94 year old father has been at Brookdale Niskayuna for almost 3 years. We are very happy with the level of care he receives and the quality of life he continues to enjoy while a resident there. First and foremost, my father and I feel that he is safe and well cared for. It is a great relief to know that caring, professional staff are available to provide assistance 24/7 should it be required. Brookdale's medication management and coordination of transportation to doctor visits are services that simplify both of our lives. The facility shuttle is another great service my father uses frequently. It allows him to retain a level of independence he would not have otherwise. The conscientious shuttle driver always ensures that Howard is safe and secure in getting to and from his destination. As for quality of life, my father enjoys his independent apartment living with the convenience of prepared meals in the dining room, laundry, cleaning, and other services. He partakes in many of the on- and off-site social activities and especially enjoys destination trips to places like Lake George. Lastly, all of the administration, nursing, aides and other staff are professional, helpful, and friendly to my father and to me. Brookdale has become my father’s home, one in which he feels like a valued member of the community, cared for and content

I think the staff at Wynwood of Niskavuna need to be more on the same page with regard to financing issues. It has been very confusing for me so I'm not too happy with that part. However that is my only issue at this time. Overall the facility is a good place.

Shortly after my mom passed away, my dad’s health deteriorated to the point that he required assistance with the activities of daily living. He was in-and-out of rehabilitation facilities for a while but we soon realized that he did not require a full service nursing home but instead needed only a few services, and more importantly, a place to live that he could consider his own. Brookdale (formerly Wynwood) is a perfect fit for dad. First, he has a beautiful apartment, all to himself, that is a true “home”. Also, Brookdale offers their services on an “a la carte” basis, allowing us to add or remove services as dad’s condition and needs fluctuate. Dad is very happy at Brookdale. He has made many friends there (with residents and staff alike) and participates in as many social events and outings as he can! For me, it’s comforting to have peace of mind that dad is happy and well cared for… thank you Brookdale.

I moved into Brookdale Niskayuna a few months ago because my vision was getting worse and I couldnt live alone any longer. Everyone here has made me feel welcome and the staff are all wonderful. We had a ribbon cutting event recently for the name change and I got to speak and tell everyone how wonderful the staff is and I truly was speaking from the heart. Another great thing about living here is I know alot of people who already live here since I have been in the Schenectady area a long time. It was really nice to move into a place where I already had friends. The activities are nice because there is alot to chose from and I have even joined a group of people who meet to play Dominoes. Also, my church is across the street so what else more could I ask for?

My dad is a current resident and has been there for 3 1/2 years. Before I moved him into Wynwood, I toured a bunch of other communities and we ended up chosing Wynwood because they offer higher levels of care than other communities and because the staff had been there a long time. Within two days of him moving in all the staff knew his name and engaged him in activities. His apartment in well maintained and the building is beautiful. I cannot say enough about the staff there - they are always willing to help. The director Heather is wonderful and she has been there for 20 years and makes herself available to families. The food is great and I have had dinner with my dad multiple times and the dining services staff is always friendly and have worked there for a long time. All the nurses are nice. I am honestly surprised at the comments below becasue we have never had any problems. I have been there when my dad has pushed his pendant and its never taken more than a few minutes for a staff member to come. I would highly recomend Wynwood to anyone who wants to move in a place where the staff is warm and the food is good

I kind of feel like it was a little discombobulated. I was never given a handbook. When my father first moved in the screens in his room were broken. I had no idea who to call about that. You have to ask multiple times before they follow up. It just seems like things are confused. My father was never really given a tour on where things are. He just fell the other day. He asked the nurse if she would rebandage his arm. I had to do it myself and I did a better job at it. Other than that, he loves the food. Overall, its fine. Maybe now it will be better since I have the handbook.

They are really trying to make my mother feel welcome.