Brookdale Leawood State Line

Let me say first, I don’t think this was a good fit as most residents here have severe dementia. Staff is very friendly and easy to reach when needed. The place is clean and looks nice. Having said that, there seems to be disorganization and not enough staffing over the weekend. I’m not sure choosing alternative menu items is really offered, and it seems like they are given the same things over and over. They had a COVID outbreak, and they were good about letting the families know, but I was surprised to see the majority of staff without masks, but maybe that’s not the protocol any more. There has only been one outing since [date removed]because the bus is in the shop for a recall. It seems that with as expensive as this place is, and as big of an operation Brookdale is, they could provide an alternate bus. People come here because of the promise of activities, food choices, and atmosphere, but none of that has really happened for us. Maybe just poor timing?

My father has been a resident at Brookdale Leawood for 8 months. I was caring for him at home when it was getting more and more tiring. I met with [name removed] who was beyond caring and thoughtful during our tour with her. [name removed] he has moved in his spirits have been raised with the thanks of [name removed] and the programs she puts on. I can sleep at night knowing he is cared for and is getting the attention he needs.

Brookdale Leawood State Line is a facility the provides great care and programs for everyone. They provide sincere interest in all aspects of living away from home. Brookdale caters to food preferences and makes everyone feel like part of the family.

My loved one was previously a resident at Brookdale Leawood State Line and our experience at this facility was excellent! Great food, friendly staff, easy access to the Executive Director, Director of Nursing and other staff members. The rooms were pretty standard, but clean. We had an excellent experience there. I would recommend Brookdale Leawood State Line to family and friends.

It has been a great experience. The transition was easy. The business manager is awesome. They've been great to work with. The care has been good. They look after my parents and make sure everything is good for them.

I like how they treat their people. They have a general confidence and calm demeanor. No matter how bad my loved one's outbursts, they manage to calm her down and make her feel better when even I can't anymore. They do that very well. My loved one has improved immensely in the short time that she's been there. They've really worked with her. She can be difficult at times, but they've managed to work around that, and she is so much better than she was when she went in.

They called to say they were full.

Our interaction with the people at Brookdale was positive, the director was very nice and very attentive. Our loved one had a lot of friends that would come and visit and they were very accepting of that. This community was very homey and kept clean. when our loved one passed away the hospice care, particularly the attending nurse was very attentive and the care services were very accommodating. The only negative we had was when our loved one passed away, his name was not put up on their board in the hallway.

All the workers know residents by name. They provide personalized care and attention. All are very helpful, caring, and understanding. I have enjoyed meeting many of the other residents. My Mom is always happy, joins in activities, and likes the food. Their activities director is awesome!!!!!

The other morning while visiting my mother, I over heard a conversation between one of the caregivers. One was stating she was written up for something in which sounded like retaliation against her for calling corporate. Although I was ease dropping, it sounded a lot like prejudice is formed with the Health and wellness director and discrimination from the executive director. If only this poor woman new what was actually happening to her illegally. So now my concern is with my mothers care. If they are treating their employees in such manner, how are they treating my mother? The personality of the director of nursing is not very exhilarating. Compared to the overly ecstatic Executive director. The caregivers seem to not be so happy. The residents are always asleep in the wheelchairs. Obviously the turn over rate is high because one time I had to wait 10 minutes for someone to answer the room call! The meals are mediocre. I’m trying to prevent my mother from losing weight. She’s a small woman. In the evenings the food looks like slop. I have been looking for other places to move my mother. We will be leaving this community very soon!

My mother has been living at Brookdale Leawood State Line for over two years and her health has declined dramatically while living there, far more rapidly than should be expected. She became extremely dehydrated and developed a very serious, life-threatening urinary tract infection (UTI) which went unrecognized and untreated for several months. The food they serve the residents is deplorable: extremely high sugar content, industrialized, processed, loaded with chemical/toxic additives. I am not my mother's guardian but if I had been so I would have removed her from this horrible place months ago. A big problem there is that they cannot find any local people who will work there for the low wages and lack of benefits, so they recruit workers from elsewhere who generally stay for short periods of time. The employee turnover is staggering. The staff is dangerously untrained, a few employees have mistreated my mother. WARNING: DO NOT PLACE YOUR LOVED ONE IN THIS FACILITY. The place is clean and nicely-decorated, but the care is abysmal. Often, especially in the evenings/nighttime, there are so few workers that the place looks like a ghost town. And what workers ARE present are often in the break room, ignoring the residents. The internet is replete with complaints about similar problems with Brookdale facilities across the U.S. Brookdale is a profit-driven private corporation that sacrifices care of an extremely vulnerable population for to maximize. Numerous lawsuits and consumer complaints have been filed against Brookdale. Peruse the internet and you will shocked at the number.

The staff have been taking great care of my husband during his respite stay! Though he has had a little trouble sleeping at night, the staff are very accommodating and are they do what they can to make him feel as comfortable as possible. I have no complaints about his stay!

They were kind and compassionate to our loved one. From what we observed, they treated all of the residents with dignity and respect. They kept us informed and answered our questions/concerns in a timely manner.

I had a good nice tour of this facility. The community looked nice, and well maintained. It was a pleasant experience. The staff friendly, and nice to my family , and I. Everything went well, but unfortunately this was not the community for us.

For the most part I had a good tour of the community. It was a decent experience. The community looked pretty well-kept. The staff I met was courteous and nice. Everyone was kind and friendly to my family and I. There were many factors that played into where to move my mother to. This is a decent community, but not the one for my mother and her needs.

My husband has a 24 hour caretaker because he is fall victim. I feel that when their buzzard is rung the staff are not coming to his room promptly because he has a 24 hour caretaker. A little has improved but not completely satisfied. He shares a bathroom and at times it is not the best cleaning. For the most part mt husband enjoys the meals, there are some he won't eat. He has Physical and Occupational Therapy that the staff arrange for me and they come 2-3 times a week. The residents are able to exercise, play quiz games and join in more activities.

My husband and I checked out several memory care community's for my mother in law.we knew Brookdale was the place for her the first day we walked in.The community is beautiful,clean,and every staff member we have met from office to cleaning staff is caring and very friendly. When we go see her she's always involved in some sort of activity, which keeps her busy.Absolutely recommend this community for their family member...

I feel very blessed to have found Brookdale Leawood State Line. I know the name sounds a little rough but its a fantastic place. The director or the GM sounds like she takes true ownership of her job and truly cares about the people here.

I think they need to improve on the activities that they have for the residents there. It was things on TV and about music and that was it. My father personally needs rehab and I would expect something more from a place that charges that much a month. The level of services that my father received, i'm just not happy with some of the treatment that they said they offered. Overall I would have to say that I feel comfortable with my father there, I just think it needs improvement.