Brookdale Granger

The over all experience was not good. I believe the marketing person at the time lied about what was going on. When my dad first went there they were being served their coffee out of Styrofoam cups. This is these peoples homes. People don't normally drink out of Styrofoam cups. We were given some song and dance about it being the supply chain. That was a lie. It took forever to get regular glass cups. The rooms were a mess. I even brought in a mop and bucket to clean the bathroom floor my self. It was like a morgue in there. I don't think they had very many residents. It was just bad all the way around. But my dad hasn't been there for 2 years. Weird that I'm just now being asked about the experience.

The staff is friendly and helpful. Very caring with the residents. My mom loves the food and they are very accommodating with her likes because she is a picky eater. My mom enjoys the activities especially bingo!

Spent the afternoon with my mom and stepdad at Brookdale Granger. My step-dad is well loved by staff and very happy. Very clean and hospitable. The meal sounds great but they are serving Lima beans, so I gave 4 stars for that.

The person I spoke with initially was the main reason we chose Brookdale Granger Some staff were great, some not so much. Overall it was a great experience.

I recommend Brookedale Granger to anyone I know in need or ask. I have close friends who are at the sad point about having to make the decision about considering a place for their mom soon. I let them know when ever they discuss the matter with me that Brookdale Community will be the best decision they can make.

If anyone asks me if they should check out Brookdale Granger I would say no. My family’s experience for past year has not been good. Biggest issue is staff to resident ratio. We were assured when we originally visited and asked for a ratio that they had residents at all level of care but would always have enough staff. This is just not true. It has taken at times over 1 hour to answer the call light to the point that my dad says it is a waste of time to push it as they won’t come. Turns out that the call light in his section didn’t work right for months but even with it fixed supposedly, wait time is over 20 minutes on average. We have reported numerous safety issues for basic care like being changed regularly and just getting a weekly shower to incorrect medication. But when you have 1 nurse and 2 aides to care for over 35 residents this is what happens. They have a lot of staff turnover and good people are driven away by frustration with management.

The staff is overall friendly and helpful. Our father was not able to move or get out of bed without full assistance. Unfortunately, due to staffing shortages, my mother had to handle most of the care for our father.

We cannot comment on the care services as I did not require much care other than therapies which were great. When it comes to the meals and the 3 star rating, they serve a pot of fish. Also cannot comment on the activities as I didn't do any. They can definitely improve on the food. As to the community, it's kind of hard to say because it was really hard for her to fit in right off the bat, like for meals it's kind of like high school. No one wanted to give up a seat. But when she got in with some new ladies that came in it was great. She was much more involved. Enjoyed getting out of her room. Therapies were great.

We've had a very good experience and have been very happy with Brookdale Granger. It's a top notch facility and worth checking out. They offer a lot of activities. I was pleased with how they handled a Covid outbreak that was outside of their control. I felt they dealt with it the best they could, in the best way possible.

My loved one's care is substandard. The cleanliness of my loved one's room is not up to par. There has been times that garbage is overflowing. The floor isn't vacuumed, there is no mopping, or sweeping by the housekeeping staff. The director is very responsive. However, the staff aren't able to go visit my loved one. The community only has 2 staff members to care for the entire population of residents. They are so understaffed, and the community knows they are understaffed. My loved one doesn't care for the food. The meat is hard and tough to chew, and the rest of the food is unappetizing. There are no choices for the residents to choose from, and there is no alternate if the resident doesn't care for the food being served. There was a time the community ran out of food. The community is supposed to have snacks available 24 hours a day for the residents, and the snacks weren't available. However, I saw where the staff conference room had a huge spread of food available for a meeting. This is unacceptable! The activities director is great. She is posting a schedule of activities available. The activities director tries very hard to get the residents engaged in the activities available. I have heard that she will have to go help in the kitchen instead of doing her job. The family is paying for the staff to check on my loved one a couple times a day and this isn't happening.

I probably should have known better the very first time I went to meet with the sales and marketing person, when I was searching for a place for my dad. After introducing myself, and talking a bit, he said, When your dad moves in with us." I wanted to say, "Wait a minute, YOU don't know whether or not my dad is moving in here, I have not decided that yet" I know this is a sales tactic. But I don't normally judge a book by its cover. So on it went and my dad did end if moving in. I told them he needed to have his foot pedals on when being transported in his W/C. He is 98. His room is a ways away from the dining room. He can hold his feet up, but he is 98, he gets tired. What happens when he can't hold them up, and has to let them down? He goes head over heals out of the w/c into his head. There were numerous times I found they did not put the leg rests on!! And I had told multiple staff members. I even had one staff member tell me he does better without them on! The last thing I will say, and it is positive. They now have a new Health and Wellness Director, (Director of Nursing). The new Director of Nursing's name is [name removed]. She has been there about 3 weeks. She is doing a very fine job from what I can see. My sister and I had a meeting with her last week, to address our concerns. She was very straightforward and truthful. Brookdale Granger is not in a good place currently. I believe [name removed] is trying her very best and has very good intentions of turning the place around. I hope that it is not too far in the hole, for one person to tackle the job. I believe [name removed], the nurse who has been covering both the Granger and [community name removed], is very good also.

Friendly staff and always willing to help .

The staff members were very friendly during our loved ones stay and the community was always kept clean. They always had a lot of activities going on for the residents who wanted to participate.

Very nice staff. Really clean and tidy. Got to speak with several residents and they were all happy and well cared for. Interaction between the staff and residents seems fluid, happy, cooperative and engaging.

This seemed like a great community. I had lunch with the residents during my visit and the food was wonderful. The residents said since they had the new dining manger the food has been pretty good. I found it to be very tasteful and I would not hesitate to have a meal here. The team I spoke to was very informative and they said the average employee has been there for about 4 years with the oldest employee being there for 18 years. The building was clean and the staff was very helpful. I heard they have had many changes in the building with the management team, but in my visit it seemed like any changes that they had was for the better. I chose another community only because of the location. I would recommend this place to anyone in the SB or Granger area

clean community, nice apts, good selection of services, friendly staff. I talked to a couple of residents and both were very happy with the community.