Brookdale Desert Ridge

Fortunately, my friend is social enough to make friends. That’s the best attribute of Brookdale: staff and fellow residents are kind. Food, activities, cleanliness, and room space meet our standards. They welcomed my friends’s cat and had a petting zoo at the front door the day we arrived. No, not just for us. We got lucky. It’s the right size, not too many; not too few. I like that it doesn’t have independent living. My story is that IL takes a lot of attention from assisted living or memory care and my friend needs assisted living. They welcome family and friends so ease of access for us is an added bonus.

STAY A 100 feet away from this place! They don't care about your family member and you'll never actually know what's going on because they don’t tell the truth and you’ll never know whats real and what’s made up. Terrible administration and all the good people leave eventually. Really terrible they don't fix the people who are the real problem, administration.

My loved one's move-in process was absolutely seamless. They made sure that we dropped him off which sounds terrible, however, during breakfast, lunch or dinner. We arranged it so that we would have him there about 30 minutes before dinner. They were also at the door to greet us when we came in. We toured the facility and his room. He was realizing what was happening, but did not seem to surprised. [Name removed] and a couple of nurses, [names removed] came and asked my loved one if he was hungry and that they were having a delicious dinner. Once they led him to dinner we let him know that we were leaving and would be back tomorrow. They took such good care of him. The facility was absolutely clean. The staff was always so accommodating to us when we came to visit, which was pretty much every day. I would try to have breakfast with my loved one quite often. And the staff, especially [names removed] always made sure I was well cared for! [Name removed] even knew that I always just had coffee with cream. Seriously, how sweet is that?!

Our experience at Brookdale Desert Ridge has been good overall but it was a little bumpy at firstWe picked this facility because of location (safe neighborhood) price, and the fact that Brookdale has a large company that can be appealed to if there are problems with the local facility. The other residents are generally friendly and the facility has good activities.

Some concerns about being able to get in touch with staff. Nicely done when it comes to the cleanliness, - sometimes the hallways have an odor that smells like diapers thought it was food but it was not -maybe the trash needs to be put out more often- was not the best presentation when our family came to visit Mom for the holiday. But they keep Mom's room very clean! Always greet at the entry - and staff in halls always great or acknowledge. Quality of care - this one is tough - when you have contact with a staff member - the level of care is really good. At first, Mom was very happy but not so much lately - she seems that food has gotten worse--not clearly defined yet - we are going to address this with a meeting we are going to set up. Overall when I was there it was OK. We looked at other places - you get what you pay for - but I still think it's too high

I'd tell them it was really nice and that their family member would be well taken care of. We picked this community because of the location and price.

It's a nice facility. The people have been very friendly so far and I would recommend it. We picked this community because of the price and proximity and people there.

We have nothing negative to say. All aspects of the community are very positive. The staff is very warm and helpful! In reference to the food, my mother had not spoken about it and I have not eaten there. Based on the experience we have had so far, we would recommend this community to others!

We picked this community because of proximity to where I live & friendliness of staff. I would recommend to others.

It's been a rocky start. They're under staffed right now, and made a large billing error. It's been worked out, but overall the facility seems to be in transition right now. I would still 100% recommend based on affordability and value of what you get for it. It is a larger facility, so there are many selections for friends.

Base on our families experience with Brookdale Desert Ridge the staff members are friendly, but there are some areas that need improvement - such as organization, communication and overall staffing.

We picked this community, because I visited two places. Desert Ridge is bright and cheery. I would recommend Desert Ridge. I am concerned the elevator has needed to be repaired a few times. Also, how the residents in wheelchairs would get out of the building in the case of fire.

The facility is beautifully maintained. There are no odd odors. I know that sounds weird, but some of the other facilities I toured just smelled musty. The housekeeping of my loved one's room is wonderful. He has to use depends, so they make sure they take his trash out every morning. The staff is amazing. Not only do they take excellent care of my loved one during the initial visits and drop off, they also took care of us! The food is delicious. And you can even eat with your loved one anytime you want. There are snacks during the day and so many fun activities. Even though my loved one is in Memory Care, they have some thing for them to do every day. I cannot recommend Brookdale Desert Ridge enough. I feel so fortunate that we found them.

We really like our loved ones room, it is really nice and well laid out. However they could work to improve on the activities there is just nothing really going on there

Our loved one was there for a short stay due to increasing health issues. But I Thought the community was very supportive and helpful. The process was very easy, and they made it convenient for us. And the facility was very clean as well.

It is a very nice facility. My mom is in the memory care and she is happy there. The caregivers are very nice and we know them well. We chose community because it was nice, it was affordable, and it is close to our family, We feel very fortunate that we were able to get moved our mom into this community. I would definitely recommend this community to other families.

We signed a contract because there was a special going on and we were told we only had a couple days to decide. We decided a a week later that it wasn't going to be a good fit and and we needed to consider another alternative, They said we signed a contract and they wouldn't refund us anything and keep the $4600 even though we never moved there.