Broadway Creek Senior Living

Don't believe their website. They DO NOT have a beautician. The DO NOT have snacks or beverages throughout the day. They STEAL your money, leave a note and then say they don't have it in the office. They DO NOT run errands for you. They DO NOT go grocery shopping for you. I have sent 18 pairs of socks to my mother in 8 months because the laundry person DOES NOT RETURN her clothes, nor do they return the 4 towels, 4 hand towels or 8 face cloths, even though EVERYTHING has her name on them. Last week they took her laundry and didn't even leave her a towel to dry her hands on. She was given [name removed] face cloth. Mom is starving, the food is scant. At age 94 she doesn't know what to do with a taco. Why are you serving tacos? Some staff are okay but new ones coming in dress fancy, false eyelashes, long fingernails and walk around, not knowing what they are to do. What an awful place!!!

It has taken me a long time to calm from the horrific experience my loved one had at Elmcroft Medina. The memory care unit is like something out of a horror film. A dark space, no interaction and it looks like their residents are catatonic. In the beginning, while trying to get your money, the staff is wonderful. Once they have your wallet...you're chopped liver and so is your loved one.

I would remind others that this is assisted living, which is not required to have a certain staff-to-patient ratio. When I've brought up staffing concerns to Elmcroft, they tell me this isn't a nursing care facility, it's an assisted living facility. So there's no state-mandated ratio. Otherwise, we've been very happy there. My loved ones are happy and happy with their care. They like the staff and the food. Elmcroft has on-site physical therapy that has done a great job. We've been happy with everything except the fact that they're short-staffed, which boils down to when you push the button, they don't come running. It can take about 30 -45 minutes for a response. But overall, we're more happy than not.

The staff is very caring and for the most part very responsive. The community is clean and well kept and our loved one is not able to give us feedback over the meals, but when we got to visit they looked and smelled amazing. We would recommend the community to others.

It is just an okay community. My loved one is here, and they are saying the food is lousy. The only reason they eat it is so they have something to eat. I have to send snacks to my loved one. There is a small meal at 5 pm and there are no snacks for the residents and they don't eat until the next morning at 8 am. My loved one hates the soup. There is a larger meal given at lunch. The bread is hard. The soup is about half a cup and my loved one doesn't like it. It's not a community I would like to have my loved one in, but the location is good for my loved one. The staff come in at all times, and my loved one feels they snoop around. I wish they would have told me a listing of the items my loved one would need to have in their room. It made it very stressful during the move in.

What can I say but that my 77 year old father is in one excruciatingly bad heart breaking situation that NO one seems to reach out to him, nor talk to him, the man just want's LOVE and GOOD attention, not to mention that my father (at this beautiful high priced facility who does NOT mind his money) sits in his urinated pants for a week straight or longer and my father sits in a urine smelled wheelchair. Just being in a wheelchair not able to use his knees can't make it to the toilet well but he sure tries. No one changes his clothes NOR makes sure that this man changes his clothes, my father is always hungry, angry at Resident's, my father is being picked on by Resident's, my father is lonely, like I've mentioned over and over asking politely if someone can bathe, wash, help change my dad's clothes, wash those dirty smelly clothes instead of them smelly clothes piling up in his room, make sure he eats, helps make sure my dad brushes his teeth which this hasn't happened whatsoever in the long time he has been there. My father's ankles are swollen constantly, my father NEEDS to see a Dentist badly. It's almost like no one cares about this man. Every time I go visit my dad, SAME clothes, reeks of PEE, is HUNGRY, mad at Residents and I've seen these Residents pick on my dad, my dad comes off angry but he cries alot when alone. I live far away and it's not easy getting to the Nursing home but I often visit and I bring my dad a picnic, a snack, a meal, whatever he asks for. My dad's tooth fell out, his teeth are now brown, this man took EXCEPTIONAL care of himself in his younger days. I FEEL like everyone is just avoiding my dad waiting for him to pass...this isn't fair to live like that. I love my father. My heart breaks for my dad. The things I mentioned were the VERY reason my dad was unwillingly shoved into a Nursing home yet NOT a soul there seems to care although they say something will be done for my dad....but how long must this go on???? I, my Spouse and my children are his only Visitor. You would think there would be good Christian singing, good activities, encouraging words making sure Residents go to the Activity, the bathrooms are beyound gross. The appearance of this facility is beautiful. But Residents look angry and bored. I love Family Night!!! I just want BETTER care for my father. Someone to seriously work with my dad. Physical Therapy IS needed for my dad, some Residents smell like poop. I smell urine in the place. The Staff is nice, some of them, I mean this place collects alot of money off my dad. I do at times wonder why my dad HAS become highly defensive and scared yet not. I worry alot about what really goes on. Signed please please please someone help my dad. P.S-Also the Nurse SHOULD stand and MAKE sure my dad takes his medication EVERY time and tell him what he is taking and why. We have seen his medication under his bed alot. My dad's television sound DOESN'T work. Love that twice we walked in and my dad was happily singing in the piano area. EVERY time I say KEEP this confidential....I get that angry call from my dad that the Staff told him what I said. I've asked like alot if they could put my dad's NAVY picture up and yet NOPE. Although beautiful the outside area looks and is dangerous for Residents because the wheelchair can get caught between the small walk and the muddy grass. It's Medina what more can I say. Signed crying for better care for my dad. I know you're busy but come on. Keep this private. My dad needs Summer clothes. Sitting in a hot room with Winter clothes on.

No kitchette. [Name removed] said she would add a cabinet but there still would be no sink. I did not care for the floor plan of rooms.

Although there are staff members that truly care for my mom in the facility, overall there was an incompetency for nursing management and misdiagnosis of my mom's condition. There were a number of staff members that caused more conflict than resolution and were unwilling to encourage activities and getting residents out and about, even within the facility.

Everyone there is so caring. They seem like a family. But I do wish there was just a little more in the nursing staff. Otherwise it would be a five star in my book.

No kitchenettes in units, not impressed with facility.

The people we met were nice and the community looked clean. This is a nice community and we considered it, however their apartments did not offer the kitchenette that my loved one was looking for.

All of them are very helpful. My mom seems to like it there. She was living by herself until she had to go there. She likes the games and activities they have. Food is also excellent when you have you choice to eat.

When I toured Elmcroft, I thought it was a nice place with nice people. What I did not like was that it was a bit crowded and not as locked down.

Very nice facility. [Removed] was great. Studios are a nice size. Offered to furnish the room temporarily if needed. Very accommodating.

The layout of the community did not convince me very much. I also couldn't feel that warm family feeling that i wanted to feel when i walked in there. My tour was very quick but all the activities, amenities and meal plans were explained to me. The tour guide did a good job and was very knowledgeable. During the tour the community was up-kept and clean.

We found the facility adequate, room was as expected in size. We were concerned that there was not a variety in ages. Also the feeling of being locked in bothered us.

This is a wonderful community, I am very happy with my father's move here. He seems to be doing well and is still adjusting. The community looks good, and is very clean and nice. The staff is very professional and kind. They offer good activities for the residents, and they are very encouraging with the residents. It has a very homey feel, and a very professional staff. I would recommend this community.

Our experience with Elmcroft of Medina has been a good one, overall! The people here are very friendly, and they were a big help throughout the whole touring and move-in process. They really went out of their way to answer my questions and show me the sort of care they could provide my loved one. It's a very nice looking place, and they seem to take good care of the people who live here!

I've heard wonderful things about the care from the staff. Unfortunately my mother preferred having her own kitchenette and more storage at another facility with more room space as well. Unfortunately Elmcroft doesn't even provide for a mini fridge and not enough storage in the bathroom or living area in their studio rooms.

Very nice staff. Halls and rooms felt a little stuffy.