Bridges by EPOCH at Westford

I cannot say enough about Bridges, from the maintenance crew to the chef, the CNA’s, the Nurses….everyone gets to know the resident, and the family. The care and social activities are amazing. Mom’s first full day as a resident, she went in her first field trip to The Butterfly Place in Westford and loved it! The facility is beautiful, the grounds and resident courtyards have walking paths, raised garden beds, rocking chairs, tables, umbrellas, so many comforts of home. They have Friday afternoon happy hours, which my Mom loved. Residents get to have a mock tail or cocktail and themed based snacks. Unfortunately, my Mom was only there 6 weeks and died in her sleep. My Mom was treated with love and respect the entire time she was there. Great facility and staff!

You people took great care of my Mom. She was happy and well kept. All the time. I never had to worry about her. You listen to my concerns and addressed them. Answered my questions.. You we're always friendly and said hello to me.

My mom recently passed away after almost 2 years here. The quality and caring of the staff throughout her stay (and decline) is nothing more than staggering. Throughout her stay, the staff and management was both supportive and proactive, helping us help my mom. They adapted to her changing support requirements with professional caring that I value. And it was almost as emotional for them as for our family when my Mom passed. This facility does the utmost to provide supportive care and dignity of care.

Ratings answered above.

My mother has been a resident of Bridges by Epoch in Westford for almost 2 years. She has received outstanding care, and she thoroughly enjoys all the activities and entertainment offered. Meals are appetizing and wholesome and the familiarity of a daily routine is comforting to residents dealing with memory issues. The staff and management at Bridges of Westford are compassionate and professional. They work tirelessly with the residents and are very responsive to each residents' wants and needs. Highly recommended!

Excellent staff, excellent care. Beautiful facility, calm atmosphere. Food is amazing. CNAs, nursing staff, management all attentive to the residents. Fun activities and entertainment for residents including music, singing, instruments, arts and crafts, movies, travel TV, ceramics. A well run facility which benefits the residents!!

I love this place! Great care, beautiful facility, great staff. Excellent food. Great amenities geared towards memory issues. Perfect for our needs for my mom. I feel assured in the care my mother is getting.

My 91-year-old mother has been a resident of Bridges by Epoch Memory Care in Westford, Massachusetts for almost two years. She has received outstanding care and thoroughly enjoys all the activities and entertainment offered. Meals are appetizing and wholesome and the familiarity of a daily routine is comforting to residents dealing with memory issues. The staff and management at Bridges in Westford are compassionate and professional. They work tirelessly with the residents and are very responsive to each resident's wants and needs. Highly recommended!

Great facility/work force. my mom has been there for 7 months and feels very comfortable and safe. Kuddos to all of them.

This facility is the best. First class organization. My dad, a resident, receives excellent care. The entire staff is dedicated and provide superb services. I highly recommend Epoch Bridges of Westford to all people!!

+ Entire staff is responsive and care is wonderful + Resident care is suburb, staff interact frequently with my Aunt and keep her involved in many activities. + Medical care services are very good, from routine health checks to intervention when needed, excellent success with medication management(getting her to take her pills!) + Beautiful facility, great accomodations - Food is sub-par although balanced. Would expect higher quality food for $9310/month. Would be 5 stars if not for mediocre food.

My mother has lived at Bridges in Westford for more than four years, and I could not have chosen a more perfect place for her! The staff is wonderful- receptive, caring, involved and friendly. The food is nutritious and delicious. The activities are amazing and life enriching. Although my mother’s memory continues to decline, she has thrived in many ways at Bridges.

It's hard when people leave their homes and go into a new place. All in all, mom is getting used to the community and enjoying it and has even made a new friend. i like that the staff checks on the residents every hour. Once on one of the hourly checks, they saw that my mom had fallen and they called the ambulance and got her immediate help. They called my sister, who lives in the area, and she was able to meet my mom at the hospital. Fortunately, while my mom needed stitches, she was okay. We were all so happy she was at bridges instead of at home. It is good that she is not alone anymore and has the community's help.

I have a family member who has been at this facility for over a year. The staff is kind but I definitely would not recommend this facility. They do not have enough staff to meet needs of residents. The communication from the director, to wellness director, to nursing, to caregivers is poor and very frustrating as a family member. There is a high turnover of staff and inconsistent care. Aside from giving meds, there is no nursing care, not even as much as an occasional weight check. As I said, the staff is kind and compassionate and they do try but major organizational changes are needed to improve here. We would move our family member except for the for the upset that would cause him. Could not recommend.

Short staffed, meals not healthy, negligent in patient care due to lack of staffing.