Brickmont of West Cobb

We can only speak for the memory care section. We love the 9-5 staff of Brickmont, but the staffing and care was not the same or best experience on nights and weekends. High turnover, 50% lovely caring people, just not enough of them.

I am still processing the various misinformation from my preliminary visit and conversations compared with how my family member is being treated after moving in. My life is actually more difficult as I am dealing with the reality of how little is true. Brickmont actually taking someone to a Dr appt is nearly impossible to set up. West Cobb is the far end of the universe so getting all new Dr’s within the 10 mile radius is very difficult, Food is an issue. I have experienced the food over the past few months. It was not very appetizing. There is no snack bar. Recently major malfunctions resulted in everyones doors being unlocked for days. There was no welcoming. It took over three weeks for the cable to actually be turned on. This blame game is irritating. No good dissemination of information for newcomers. The actual staff on the floors are very nice. The front desk, not so much. Hoping the new management will improve the current situation

The assessment they give to residents prior to accepting them at Brickmont is only 15 minutes. Staff is not qualified or trained to care for Alzheimer’s and dementia patients The ratio between staff is 7 to 35 and only 1 staff member at night. There was no guidelines or procedures for the family once the resident goes into memory care or what happens next or what to expect. Just drop off - My sister-in- law was sent after 2 or 3 days there. She spent 2 weeks in the hospital and then they sent her back to Brickmont. The next morning beck to the hospital. Yes she did hit someone both times. Then back to the hospital and the hospital sent her to Ridgeview psychiatric hospital - two weeks there she stopped eating so they sent her to the hospital and after 4 days she was sent to a hospice care facility and she died 13 days later. Someone miss this in the very first assessment. They paid for 2 months and she only slept there 3 or 4 nights at Brickmont. The just wanted to fill the bed

My mom only lived there a short while but they did everything they could to make her feel at home and care for her. She was a difficult patient in declining health, but they did a great job caring for her needs.

My loved one was previously a resident at Brickmont of West Cobb and it was a horrible experience for her. We moved her out after being a resident at this facility for two months. It was a complete bait and switch and I do not recommend Brickmont of West Cobb to others.

The staff are great. They take very good care of my mom. She loves them and has made quite a few friends among the staff. My mom's apartment is kept clean, her laundry is always done to her liking. The nursing staff stay in touch with me and know me by name. They always call if they have any concerns. The food is good, my mom is a picky eater so they can't always satisfy her but overall I'd say it's pretty good. The move in was a breeze. There are lots of activities for the residents if they choose to participate. I would recommend, absolutely.

We have been very happy with the memory care at Brickmont West Cobb. The staff is outstanding and the care is exceptional. The surface cleaning in her room is great but the deep cleaning (under the bed, etc is lacking). I do wish there were more activities for the memory care unit. But the Memory care director, caregivers, med techs, dining, and community director are all exceptional!!!

Wonderful facility and Great Staff! Definitely recommend! I cannot personally speak for the quality of the food as I have not eaten anything there. But everything else I can speak to the quality and my satisfaction.

They accepted my mom knowing her limitations. We moved her from Michigan - a big deal!!! And she was hardly a resident. They sent her to the hospital 3 times within a month. Told us she was going to die - their nurses said she had a Kennedy Ulcer . We hired 24 hour care because they couldn't care for her without a person dedicated to our mom. We wanted her to stay and not die in the hospital. Then a wound care specialist said she wasn't going to die. We couldn't afford to the continue the 24 hour care in addition to paying Brickmont and when we canceled the 24 hour care, they didn't care for her, sent her to the hospital again because of her wound. And are charging us an additional month of rent, saying we chose to move her. They couldn't care for her, yet they think we should pay another month??? Would never recommend this facility!!!

Only issue that I think every place has is short staffing. My dad was only there 2 weeks so hard to really know how things would have turned out. It was close to his home and friends. Also [name removed]who does all incoming applications is a wonderful person. Goes out of her way to meet your needs.

Shortly after placing my 93 year old mother in Brickmont West Cobb I encountered problems with billing. No one in management was of any help. I got answers like “I don’t know or email billing”. After posting a negative review and making several requests I received a letter stating that they were terminating the agreement and we had 30 days to remove my mom from the facility. General manager would not give me a specific reason and would not answer direct questions. These people are unethical and uncaring. They make up rules to reflect their interests, right or wrong. Happy to be gone.

Our biggest complaint would be lack of communication with management, administrative, nursing. There is no one to speak to about anything there as far as housekeeping, activities, medications. Even billing.

Brickmont of West Cobb community is a nice and clean place. The staff members that they have working there are friendly and based on the experience I have had so far - sure I would recommend them to other families.

So far so good. I would recommend to other families. We picked this community because of the location.

We chose Brickmont for it's location, price and staff.We would recommend with some reservations.

Do not ever choose this facility if you care about your loved one. They do not hire qualified people. They simply ignore them. Our mom was there for 5 months and I regret every single day she stayed. We had plans to move her but when her toe nail ‘somehow’ got ripped off, we just decided to move her home. Unfortunately for us, we waited to long and she passed after being home for just a week. She experienced many falls, cuts, bruises, etc in their ‘care’. They just kept saying it was the progression of the disease. But we know it was simply neglect. Run from this place as fast as you can. Management is terrible. You never get responses to your emails, billing is chaos. All around a negative 100 if that we possible. Definitely an F-

My loved one was a resident at Brickmont of West Cobb for about a month before we chose to move her to a different facility. I would rate this facility at a zero if I could. I can't speak to the Assisted Living side, but the Memory Care side I would never recommend anyone putting their loved one there.

Brickmont really lives up to the slogan "live where you're loved". I was speaking with one of the assistants taking care of my dad the other day, and she said that "she treats them like they are her parents" that says it all. Based on the experience we have had with Brickmont of West Cobb, we would absolutely 100% recommend them to other families.

Brickmont of west Cobb , other than the caregivers, specifically the admin has been pathetic. Our family has tried to get answers to our questions and the admin just looks at u like your an idiot , they tell u you can’t call anyone for answers, u can email and then u never get an answer back, if u use this facility get everything in writing, I never felt so dismissed in my life , I think this place was a mistake for us , they also have a nurse on staff who will not return calls ,the only time we ever talked to her she was very rude

The facility is run by caring, professionals who put their residents first. The loyal staff works hard serving meals or planning activities, even help your family member transport to doctor appointments.